SDI Online Registration Error 311 - Can't Complete Process, Need Help!

Ugh, I had the same problem last month. It's so frustrating! Have you tried clearing your browser cache and cookies? Sometimes that helps with weird errors like this.

Error 311 is usually related to identity verification issues. Double-check that all your personal info (name, SSN, DOB) matches exactly what's on your Social Security card. Even a small typo can cause this error.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried registering during off-peak hours? Like really early in the morning or late at night? Sometimes the system gets overloaded during business hours and throws random errors.

Error 311 is the bane of my existence! 🤮 I've been dealing with this for WEEKS. Called multiple times, verified everything, still no luck. The whole system is broken af

Here's what worked for me after dealing with Error 311 for days: 1. Clear your browser cache and cookies 2. Use a different browser (I switched from Chrome to Firefox) 3. Make sure your pop-up blocker is turned off 4. Double-check ALL your info matches your official documents exactly 5. Try registering during off-peak hours (early morning worked best for me) 6. If all else fails, request a paper application Hope this helps someone! The SDI registration process is a nightmare, but don't give up!

Anyone else feel like we're all beta testers for a system that should've been perfected years ago? 🤔

Hey OP, any luck resolving this yet? Curious because I'm about to start my SDI registration process and I'm already dreading it.

I had Error 311 too and what finally worked for me was calling the technical support line specifically (not the general SDI line) at 1-800-480-3287. They have a separate tech support queue that's usually shorter. When you get through, ask them to reset your account on their end - sometimes there's a glitch that prevents new registrations and they can clear it manually. Also make sure you're using Internet Explorer or Edge if possible, as their system seems to work better with those browsers. It's frustrating but don't give up!

Error 311 is such a pain! I went through the same thing a few months ago. What finally worked for me was a combination of things: I had to make sure my name was entered EXACTLY as it appears on my Social Security card (including any middle initials), use a completely different device (not just browser), and most importantly - I found out from a rep that if you've attempted to register too many times, the system temporarily locks you out for 24-48 hours. So if you've been trying multiple times in a row, wait a full 2 days before attempting again. Also try using incognito/private browsing mode. The whole system is frustratingly glitchy but persistence pays off!