SDI Error E311 - Can't access account, need help ASAP!
Hey everyone, I'm having trouble with my SDI claim. I keep getting an Error code E311 when I try to access my account. Has anyone else run into this issue? Any ideas on how to fix it or what it means? I've been trying to get through to someone on the phone but no luck so far.
25 comments
Tom Maxon
I found a way to solve SDI Error E311 account issues, watch this: https://www.youtube.com/watch?v=aL7T2tGvbgc
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Oliver Schulz
Ugh, I've been dealing with the same error for weeks now! It's so frustrating. I think it has something to do with their system being overloaded or something. Have you tried clearing your browser cache and cookies? That seemed to help for me, at least temporarily.
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Amina Diallo
Thanks for the tip! I'll give that a try. Did you end up getting it resolved completely or does it keep coming back?
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Oliver Schulz
It comes back every now and then, but not as often. I've found that using a different browser sometimes helps too. Good luck!
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Natasha Kuznetsova
clearing cache didnt work for me š this whole system is a joke
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AstroAdventurer
E311 usually means there's an issue with your account verification. You might need to upload additional documents to prove your identity. Check your inbox for any messages from SDI asking for more info.
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Javier Mendoza
I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ
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Emma Wilson
Sounds too good to be true. Is this legit? Has anyone else tried it?
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Javier Mendoza
I was skeptical at first too, but it really worked for me. Saved me hours of frustration.
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Malik Davis
$20 just to talk to someone? That's ridiculous. The system is so broken š¤¦āāļø
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Javier Mendoza
I get it, but for me, it was worth it to finally get my issue resolved. Time is money, ya know?
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Isabella Santos
Have you tried accessing your account at different times of the day? Sometimes the system is less buggy early in the morning or late at night when there's less traffic.
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Amina Diallo
That's a good idea, I'll try logging in at odd hours. Thanks!
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Ravi Gupta
Error E311 is the worst! š¤¬ I've been dealing with it for months. Here's what I've learned: ā¢ It's often related to identity verification issues ā¢ Sometimes it's a glitch in their system ā¢ Calling doesn't always help because the reps can't always see the error on their end ā¢ Sending a message through your SDI account (if you can access it) can sometimes get a response ā¢ If all else fails, try contacting your local assembly member's office. They can sometimes escalate issues with SDI Hang in there, OP. I know it's frustrating, but keep trying!
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Amina Diallo
Wow, thank you so much for this detailed response! I'll definitely try contacting my assembly member if I can't get it resolved soon.
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GalacticGuru
This is great advice! I wish I had known about the assembly member trick sooner. It really does work, folks!
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Freya Pedersen
have u tried turning it off and on again? š¤£ jk jk... but seriously, sometimes logging out completely, waiting a few minutes, and logging back in can help. worth a shot!
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Amina Diallo
Lol, classic IT advice š But you're right, I'll give it a try!
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Omar Fawaz
I'm in the same boat, OP. This E311 error is driving me crazy. I've heard rumors that they're updating the system soon. Maybe that'll fix some of these issues? š¤
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Chloe Anderson
Not to be that person, but have you double-checked that you're entering all your info correctly? Sometimes it's the simple things that trip us up. Make sure your SSN, DOB, and name are all entered exactly as they appear on your SDI documents.
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Amina Diallo
I appreciate the suggestion, but yeah, I've triple-checked everything. It's definitely something on their end.
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Chloe Anderson
Ah, gotcha. Just thought I'd mention it. This system really is a mess, isn't it?
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Diego Vargas
guys. i think i figured it out. E311 is actually a secret code. E = 5th letter of alphabet. 3+1+1 = 5. 5-5 = 0. It means there are 0 people actually working at SDI to help us! šµļøāāļøš¤Æ
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Anastasia Fedorov
LOL this made me laugh way harder than it should have š¤£
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StarStrider
Illuminati confirmed š
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