SDI Online Error E324 - Request Can't Be Processed. Help!
Hey everyone, I'm having trouble with my SDI claim online. I keep getting this error message E324 saying my request can't be processed. Has anyone else run into this? Any ideas on how to fix it or what I should do next?
23 comments
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Paloma Clark
Ugh, I had the same issue last month. It's so frustrating! Have you tried clearing your browser cache and cookies? Sometimes that helps with weird online errors.
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Evelyn Kelly
•Thanks for the suggestion! I'll give that a try and see if it helps. Fingers crossed 🤞
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Heather Tyson
•clearing cache didnt work for me. ended up having to call them directly. what a pain 😫
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Raul Neal
E324 usually means theres a problem with your personal info not matching whats in their system. Double check all your details, especially your SSN and birthdate. If everything looks correct, you might need to call and speak with an agent to fix it.
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Jenna Sloan
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ
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Christian Burns
•Sounds too good to be true. Is this legit? Anyone else tried it?
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Sasha Reese
•$20 just to talk to someone? The system is so broken 🤡
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Jenna Sloan
•I know it sounds sketchy, but I swear it worked for me. Saved me hours of frustration. Worth every penny imo
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Muhammad Hobbs
•can you give more details about how it works? do they just keep calling until they get through?
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Jenna Sloan
•Yeah, basically. They have some automated system that navigates the phone tree and stays on hold. When a real person picks up, it connects to your phone. Beats sitting on hold for hours!
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Noland Curtis
Have you tried submitting your claim during off-peak hours? Like really early in the morning or late at night? Sometimes the system gets overloaded during business hours and throws random errors.
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Evelyn Kelly
•That's a good idea, I'll try submitting it tonight after midnight. Thanks for the tip!
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Diez Ellis
Ive been dealing with SDI issues for months now. heres what I've learned: 1. Keep trying online at different times of day 2. Double-check ALL your info 3. If you cant get through online, you gotta call 4. Be prepared to wait on hold for hours 5. Document everything - dates, times, who you talked to 6. If all else fails, contact your local representatives office Good luck, OP. The system is a mess rn 😤
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Vanessa Figueroa
•This is solid advice. I'd add: take screenshots of any errors you get. It can help when you finally talk to someone.
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Abby Marshall
•contacting my rep actually worked for me! took a few weeks but they got it sorted
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Sadie Benitez
anyone else feel like the whole system is designed to make us give up? 🤔
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Drew Hathaway
•100% agree. Its a feature, not a bug 🙄
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Laila Prince
•Nah, I think its just outdated tech and understaffing. Still sucks tho
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Isabel Vega
Pro tip: if you can't get through online or by phone, try faxing your claim. Old school, I know, but sometimes it works when nothing else does.
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Dominique Adams
•what year is it lol. but fr, where do you even find a fax machine these days?
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Isabel Vega
•Most libraries still have them! Or you can use an online fax service. Welcome to the future of the past 😂
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Raj Gupta
I had the exact same E324 error a few weeks ago! What finally worked for me was using a different browser entirely. I was using Chrome and kept getting the error, but when I switched to Firefox it went through no problem. Also make sure you're not using any browser extensions that might be blocking scripts. The EDD website is pretty finicky with ad blockers and privacy extensions. Hope this helps!
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Nia Davis
•Oh wow, switching browsers never occurred to me! I've been banging my head against the wall with Chrome this whole time. Definitely going to try Firefox tonight. Thanks for the tip about the extensions too - I do have uBlock Origin running so that might be part of the problem. Really appreciate you sharing what worked for you!
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