SDI nightmare: On hold for 6+ hours, can't check sister's account. Any tips to actually reach a human?

Ugh, I feel your pain. SDI's phone system is a total joke. I've been trying to get through for weeks now. It's like they don't want us to actually talk to anyone. 🤬

I found a method that actually works to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Have you tried calling right when they open? I've had some luck getting through if I start dialing at 7:59 AM and keep redialing until I get in the queue.

This is why we need to overhaul the entire system. It's not just SDI, it's unemployment, DMV, all of it. The government needs to invest in better technology and hire more staff. We're living in 2023, not 1993!

Here's what I've learned after dealing with SDI for the past 3 months: • Calling early doesn't always work. They seem to have random times when lines open up. • Using the online portal is hit or miss. Sometimes it updates, sometimes it doesn't. • If you can, try to get a callback number. It's not perfect, but better than being on hold. • Document EVERYTHING. Every call, every letter, every online interaction. • If all else fails, contact your local state representative. They can sometimes intervene. Hang in there, OP. I know it's frustrating, but keep at it. The system is broken, but eventually, you'll get through.

plot twist: SDI actually has great customer service, but they're all busy playing Fortnite 🎮😂

Has anyone tried using the SDI mobile app? I heard they updated it recently, wondering if it's any better for checking account status.