Social Security Administration

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I had the exact same experience last week! SSA called me back and it showed as "UNKNOWN" on my Android phone. I almost didn't answer because I get so many spam calls. When I did pick up, the representative immediately said "Hello, this is [name] calling from the Social Security Administration" so you'll know right away it's legitimate. They called me back about 2 hours after I requested the callback. Pro tip: make sure you're in a quiet place when they call because they'll need to verify your identity with personal information, and the connection quality can sometimes be poor. Also, have your Social Security card and any relevant documents nearby - they might reference specific details about your case. Good luck with your retirement application! The wait times are definitely frustrating, but once you get through to someone they're usually very helpful.

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This is really helpful, thank you! I'm definitely going to make sure I'm somewhere quiet when they call. I didn't think about the connection quality issue - that's a good point. Did they ask you a lot of verification questions before getting into your actual issue? I'm just trying to prepare so I don't waste time fumbling around for information.

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@Ava Garcia Yes, they asked me several verification questions - full name, Social Security number, date of birth, and my mother s'maiden name. They also asked about my current address and the last few places I worked. It took about 3-4 minutes before we got to the actual issue I was calling about. Having everything ready definitely helps speed things up! They were pretty thorough but not unreasonably so.

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I just went through this exact situation two weeks ago! When SSA called me back, it showed up as "Unknown Caller" on my phone. I was so paranoid about missing it that I literally sat by my phone for 4 hours straight. They finally called back about 3.5 hours after I requested the callback. The representative was really nice and immediately identified herself as calling from Social Security, so you'll know right away it's legitimate. One thing that helped me was setting a custom ringtone for unknown numbers that day so I'd know to jump on any call that came through. Since you mentioned getting lots of spam calls - maybe consider temporarily enabling "Do Not Disturb" mode but allowing calls from unknown numbers to still come through? That way you won't get distracted by other notifications but won't miss their call. Also, they do leave voicemails if you miss them, but then you have to start the whole callback request process over again. Hope they call you back soon! The retirement application process is stressful enough without having to worry about phone tag.

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That's such a smart idea about the custom ringtone for unknown numbers! I never would have thought of that. I'm definitely going to set that up right now. The waiting by the phone thing is so relatable - I've been glued to mine all morning. It's reassuring to hear that they do leave voicemails even though you have to start over. At least you know they actually tried to reach you. Thanks for sharing your experience!

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i always thought you had to be married for the kid to get benefits thats interesting

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That's a common misconception. Social Security recognizes the parent-child relationship regardless of the parents' marital status. As long as paternity/maternity can be established, the child is eligible for benefits on the parent's record when that parent becomes entitled to retirement or disability benefits, or in the case of that parent's death.

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Congratulations on your upcoming baby! Just wanted to add that you might also want to consider applying online through the SSA website (ssa.gov) for your retirement benefits if you haven't already. They've improved their online services quite a bit, and you can often get the process started without having to visit an office or wait on hold. Once your retirement benefits are approved, you can then follow up with the child's benefit application. The online portal lets you track the status of your applications too, which is really helpful. Good luck with everything - having a baby and dealing with Social Security paperwork at the same time can be overwhelming, but it sounds like you're getting good advice here!

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That's great advice about applying online! I hadn't thought about starting the process digitally. It would definitely be nice to avoid the office visits if possible, especially with a newborn on the way. Do you know if the child's benefit application can also be done online, or does that require an in-person visit since it involves establishing paternity and setting up the representative payee?

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dont overthink this. as long as the money goes to taking care of your dad thats what matters. i just keep a notebook where i write down what i spend on my brother each month from his benefits. never had any problems with the annual reporting.

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Until you do have a problem! They didn't question my recordkeeping for 3 years then suddenly decided my handwritten notes weren't enough and demanded bank statements for the past 36 months. Always keep EVERYTHING!

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I'm just starting this journey as a new rep payee for my mom's Social Security benefits, and reading through all these responses is both helpful and overwhelming! It sounds like the key takeaways are: 1) legally you CAN use the same account for both benefits, 2) the VA has their own separate fiduciary program with different requirements, and 3) keeping extremely detailed records is absolutely critical. For those who've been doing this for years - what's your best advice for a newcomer? Should I start with separate accounts from day one to avoid potential headaches, or is one account really manageable if I'm super organized with record-keeping? I'm pretty detail-oriented but don't want to make things harder on myself if I don't have to.

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@Samantha Hall - As someone who just went through this exact situation 6 months ago, I d'strongly recommend starting with one account but investing in good record-keeping tools right from the start. I use a combination of a dedicated banking app that categorizes transactions and a simple notebook where I jot down the purpose of each expense immediately. One specific tip that has saved me tons of time: I created a standard shopping "list template" on my phone with categories like groceries, "medical," "household" "supplies, etc." When I m'out shopping with my dad s'money, I can quickly note which category each item falls into right at the store. This makes it so much easier when I m'doing the monthly reconciliation. Also, don t'feel like you have to figure everything out perfectly on day one. Both programs have some flexibility as long as you re'acting in good faith and keeping reasonable records. The people answering phones at both agencies have generally been pretty helpful when I ve'had questions. You re'already asking the right questions, so I think you ll'do great!

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@Samantha Hall - I m'in a similar boat as a newer member here! Just became rep payee for my elderly aunt a few months ago. Reading through this thread has been incredibly helpful - I had no idea about the VA fiduciary program being separate from Social Security s'rep payee system. One thing I ve'found really useful is setting up automatic email alerts from the bank account so I get notified immediately when deposits come in. That way I can quickly note which agency the payment came from and avoid any confusion later. I also started using a simple phone app to photograph receipts right at the point of purchase - it automatically sorts them by date which makes monthly reviews much easier. The advice about keeping a buffer in the account is spot on too. I learned that lesson when my aunt s'SS payment was delayed by a week due to some administrative issue. Having that extra cushion prevented a lot of stress! You re'asking all the right questions upfront, which puts you way ahead of where I was when I started. This community has been such a lifesaver for navigating all the bureaucratic maze.

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Thanks everyone for the helpful responses! I'm going to create my my Social Security account today to check my projected benefit amounts and the family maximum. Then I'll try to speak with an SSA representative to get exact figures before making my decision. The mix of health issues, raising two kids, and long-term financial planning makes this complicated, but your advice has been invaluable in understanding how this works!

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That's a good plan. Get those specific numbers and make your decision based on your unique situation. Best of luck with everything!

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Just wanted to add something important that hasn't been mentioned yet - as a widower with dependent children, you might also want to look into survivor benefits for your kids based on your late wife's work record. If she was eligible for Social Security, your children could potentially receive survivor benefits that might be higher than the dependent benefits they'd get from your record. You can't receive both types of benefits simultaneously, but you can choose whichever is higher. This could significantly impact your decision about when to file for your own retirement benefits. The SSA can help you compare both options when you speak with them.

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I'm new to this community and currently researching Social Security benefits for my own situation. This thread has been incredibly helpful! I'm impressed by how thoroughly everyone has explained the spousal benefit calculations - Pedro's step-by-step breakdown was particularly clear, and I love how Kara asked all the detailed questions I would have asked. I'm wondering if anyone has experience with how the calculation works when both spouses have significant earnings records but one is much higher than the other? My situation is similar but my husband and I both had decent careers, so I'm trying to figure out if I'll qualify for any spousal benefit at all or if my own benefit will be too close to 50% of his FRA amount. Also, has anyone noticed if the SSA agents are generally more knowledgeable about spousal benefits now than they were a few years ago? Some of the comments about getting different answers from different agents are concerning, but I'm hoping the training has improved.

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Welcome to the community Maya! Your situation sounds similar to what many dual-career couples face. If your own benefit is close to or exceeds 50% of your husband's FRA amount, you likely won't receive much (or any) spousal benefit since you can only get the higher of the two amounts. The spousal benefit is really designed to supplement lower-earning spouses. Regarding SSA agent knowledge - from what I've observed in various forums, it seems hit-or-miss. Some agents are very knowledgeable about complex scenarios like spousal benefits, while others stick to the basics. The key is being persistent and asking for supervisors if you get answers that don't seem right. I'd recommend having your numbers calculated beforehand (like Pedro did for Kara) so you can verify what the agent tells you. One suggestion: try calling SSA during off-peak hours (mid-week, mid-morning) when agents might have more time to walk through complex calculations rather than rushing through calls. Good luck with your research!

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Maya, welcome to the community! To answer your question about dual high earners - if your own benefit is already close to 50% of your husband's FRA amount, you probably won't get much additional spousal benefit. The formula is the same as what Pedro laid out earlier: you get the higher of either your own benefit OR 50% of his FRA benefit, not both added together. For example, if your husband's FRA benefit is $3,000 and yours is $1,400, you'd only get a small spousal supplement since 50% of his ($1,500) minus your benefit ($1,400) = just $100 extra (before any early filing reductions). As for SSA agent knowledge - I've found it really varies by individual agent. I've had some who were incredibly knowledgeable about complex scenarios and others who seemed to only know the basic rules. My advice is to always ask them to walk through the calculation step by step and don't hesitate to call back if something doesn't sound right. Getting a second opinion never hurts with something this important to your financial future! The good news is that with dual careers, you're probably in a stronger position overall even without significant spousal benefits.

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Thanks KaiEsmeralda and Gianna for the warm welcome and detailed explanations! Your example with the $3,000/$1,400 benefits really clarifies how the math works for dual earners. It sounds like I'll probably fall into that category where my own benefit is substantial enough that the spousal supplement will be minimal. I appreciate the advice about asking agents to walk through calculations step by step - that seems like the key to making sure I get accurate information. It's reassuring to know that even if the spousal benefit isn't significant, having dual careers puts us in a better overall position. I'll definitely try calling during those off-peak hours you mentioned!

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