SSDI application timeline - SSA asking for medical info with only 4 days to respond - normal?
My son's wife submitted her SSDI application back in November (about 5 months ago), and just yesterday received a letter from Social Security requesting additional medical information. The letter is asking her to call in with all her doctors' contact details, appointment dates, procedures, surgeries, etc. within FOUR DAYS. Is this ridiculously short timeframe normal for SSA? There wasn't even a form included - just instructions to call with this info. I'm helping her navigate this since she's dealing with serious health issues, and I'm completely new to the SSDI process. Few questions: 1. Is this 4-day deadline typical or is something off? 2. She hasn't hired an attorney yet - should she? 3. If yes to an attorney, is NOW the time or should she wait? 4. How does one find a good SSDI attorney? Any recommendations? 5. I've heard attorneys take payment from backpay if approved - how does that work exactly? Really appreciate any guidance. The whole process seems intimidating, and I want to make sure she doesn't get denied over something simple like missing this tight deadline.
20 comments
Omar Farouk
This is actually pretty standard for SSA, though the 4-day timeframe is on the shorter end. What they're asking for is supplemental medical evidence for her SSDI claim. It's a good sign - it means they're actively working on her case rather than letting it sit. I'd recommend she call them ASAP with whatever information she has on hand. Even if she can't gather everything in 4 days, calling to provide what she has and explaining she needs more time is better than missing the deadline entirely. They can sometimes extend it if you communicate with them. Regarding an attorney - many people successfully navigate SSDI without one at this stage. If she gets denied initially (which happens to about 65% of applicants), that would be the ideal time to get representation for the reconsideration and appeal process. SSDI attorneys work on contingency - they typically take 25% of backpay up to a maximum of $7,000 if she wins. They don't get paid if she doesn't get approved.
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Freya Christensen
•Thank you! That's reassuring to hear it's normal (though still frustrating). She's calling them tomorrow with what she has. Do you know if she should gather actual medical records herself, or just provide contact information for her doctors?
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Chloe Davis
They ALWAYS do this!! Give you barely any time to respond and then take MONTHS to make decisions. So frustrating! When I applied last year, they gave me 5 days to submit additional info. I panicked and called them 8 times before finally getting through. Make sure she calls EXACTLY when they open (check the office hours) because if she waits until afternoon, she probably won't get through. And yes, they'll just want the contact info for doctors - they request the actual records themselves. But if she already has copies of medical records, she should mention that during the call! Good luck - the SSDI process is a NIGHTMARE of waiting and random urgent requests followed by more waiting.
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Freya Christensen
•Thanks for the tip about calling right when they open! She'll definitely do that. It's nice to know she only needs to provide contact info rather than gathering all the records herself in such a short timeframe.
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AstroAlpha
I'm an SSDI advocate, and I want to clarify a few things: 1. This is a standard request called a "Consultative Exam Development Request" - they're gathering info to determine if they need more medical evidence. The 4-day timeframe is unusually short but not unheard of. 2. During this call, they'll ask for: - Names, addresses & phone numbers of all treating doctors - Dates of treatment/appointments (approximate is fine) - Hospital visits and procedures with dates - Current medications - Any changes in condition since filing 3. About attorneys: While many people successfully navigate the initial application without one, having representation from the beginning can improve approval chances. The benefit of waiting is saving money if approved initially, but the risk is potentially missing important details. 4. For finding a good attorney: Look for one who specializes exclusively in Social Security Disability, has at least 5+ years experience, and offers a free consultation. Your state bar association or local disability advocacy groups can provide referrals. 5. Fee structure: It's regulated by SSA - typically 25% of backpay up to $7,000 maximum. No upfront costs and no fee if no approval.
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Diego Chavez
•This is super helpful info. I was under the impression that most attorneys won't take SSDI cases until after the initial denial. Is that not true?
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AstroAlpha
@profile7 That's a common misconception. Many attorneys are willing to take cases at the initial application stage, though some prefer to wait until reconsideration or hearing levels where their expertise adds more value. In my experience, having representation from the beginning can be beneficial because: 1. They ensure the application emphasizes the right medical details that align with SSA's disability criteria 2. They can help gather and submit medical evidence in the most favorable light 3. They can spot potential issues early and address them proactively 4. They understand how to frame the case in terms of the Social Security Blue Book listings Since the fee is capped at $7,000 regardless of when they take the case, some attorneys prefer later stages where less work might be needed for the same maximum fee. But many will take initial applications, especially for severe conditions with strong medical evidence.
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Freya Christensen
•This is really thorough information, thank you! She's planning to call SSA tomorrow morning. Based on your experience, do they usually extend the deadline if she asks for more time to gather complete information?
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Anastasia Smirnova
hey my brothers wife went thru this exact thing last summer!! the 4 day thing is super normal, theyre just trying to keep cases moving. she should just call asap and give whatever info she has. it's not the end of the world if she doesn't remember every single date perfectly they just want a general idea. my SIL forgot some doctors and called back the next day to add them and it was fine. also fyi if she misses this deadline they don't automatically deny her! they'll likely just send another letter or try calling her. the SSA moves slooooow trust me lol
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Freya Christensen
•That's a relief to hear! She's been stressing about remembering every single appointment date, especially since her brain fog is one of her disability symptoms.
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Sean O'Brien
I was denied TWICE before getting approved!!! 4 days is RIDICULOUS!!! This is how they try to DENY people by making impossible deadlines!!!! I had to call at 7:30am for THREE DAYS IN A ROW just to get through to a human!! The whole system is DESIGNED to wear you down until you give up!!! TELL HER TO GET AN ATTORNEY NOW!!!! I didn't get one until my second denial and I REGRET IT! They know exactly what medical info to focus on and what the SSA is looking for. The free consultations are WORTH IT!
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Freya Christensen
•I'm sorry you had such a difficult experience. She's definitely concerned about being denied and having to go through multiple appeals. Did your attorney help gather all your medical information?
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Zara Shah
When I was struggling to reach someone at Social Security for my disability review last year, I found this service called Claimyr that got me through to an SSA agent in about 15 minutes instead of waiting on hold for hours or getting disconnected. It saved me so much stress during an already stressful time. They have a video showing how it works at https://youtu.be/Z-BRbJw3puU Given the short 4-day deadline your daughter-in-law is facing, it might be worth checking out if she has trouble getting through on the phone. I know how frustrating it can be trying to reach SSA, especially when there's time pressure involved.
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Freya Christensen
•I hadn't heard of that service before! She tried calling earlier today but couldn't get through. I'll pass this along - anything to help reduce her stress while dealing with all this.
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Omar Farouk
To answer your question about deadline extensions - yes, they can and often do extend deadlines when you communicate with them. The key is to call before the deadline passes and explain the situation. When she calls, she should: 1. Have as much information ready as possible 2. Be clear about what she has and what she still needs to gather 3. Ask politely for a specific amount of additional time (1-2 weeks is reasonable) 4. Get the name of the representative she speaks with 5. Take detailed notes about the conversation The SSA generally understands that gathering complete medical information takes time, especially for complex conditions. They're much more likely to work with claimants who communicate proactively rather than those who miss deadlines without explanation.
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Diego Chavez
•This matches my experience too. When I filed for SSDI last year, I called and explained that I needed more time to get all my medical info together, and they gave me an extra 10 days no problem. Just make sure she writes down who she talked to!
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Freya Christensen
Update: She called SSA this morning right when they opened (thank you all for that tip!) and was able to get through after about a 20-minute wait. The representative was actually very understanding and said the 4-day timeframe is just their standard language, but they'd be happy to give her more time to gather complete information. She provided the contact details for her primary doctors and specialists, and they're giving her until next Friday to submit any additional information she remembers. The rep also explained they'll be contacting her doctors directly for the actual medical records. Thank you all for the advice and reassurance! We're still considering whether to get an attorney at this stage. She has very clear medical evidence of her disability, but I've heard the process can be complicated regardless.
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AstroAlpha
•That's excellent news! I'm glad they were accommodating. Just a tip - make sure she follows up in a week or so to confirm they've been able to contact her doctors successfully. Sometimes doctor's offices don't respond promptly to SSA requests, and this can delay the process. If she has a good relationship with her doctors' office staff, it can help to give them a heads-up that SSA will be requesting records. Regarding the attorney decision, I'd suggest at minimum scheduling a free consultation with one who specializes in SSDI claims. They can review her specific situation and advise whether representation would benefit her case, with no obligation to hire them. Many people with strong medical evidence are still denied initially due to procedural issues or incomplete applications.
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Chloe Davis
Great update! One thing I learned the hard way: keep a disability journal!!! Write down EVERY doctor visit, medication change, bad day, symptom flare, etc. It helps SO MUCH when they ask for these random details months later. I got denied partly because I couldn't remember exact dates of certain procedures and treatments, and the SSA claimed that meant I wasn't receiving "regular treatment" (even though I was!). Also - has she listed ALL her conditions on her application? My biggest mistake was only listing my main condition but not including my secondary conditions that also affect my ability to work.
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Freya Christensen
•That's a really good suggestion about the disability journal! She has been keeping track of her symptoms for her doctors, but I'll recommend she add appointment dates too. And yes, she listed all her conditions on the application - the primary ones and the secondary ones that contribute to her overall inability to work. Thanks for pointing that out!
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