To all those having trouble reaching a human at the TWC. I just ran across this video that gave me a shortcut to reach a human. Hope it helps!
https://youtu.be/gVl05qYtii0
" Null typically appears when'there s missing or incomplete information in your claim system. This could mean your payment request is pending review,'there s missing documentation, or the system'hasn t processed your latest information yet.'I d recommend checking your account for any required actions or outstanding issues that need to be resolved. If everything looks complete on your end, definitely call for clarification as Felicia suggested - they can see exactly'what s causing the null status in your specificcase.
This is really helpful, Amina! I've been seeing "null" status on my payment request too and wasn't sure what it meant. I'll check my account for any missing documents or pending actions before calling. Did you have this issue before, and if so, how long did it typically take to resolve once you submitted any missing information?
Tom Maxon
I found a way to solve reaching a human at TWC, watch this: https://www.youtube.com/watch?v=8l98c2cVw4I
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Felicia Pruitt
Hello:) More then likely it means your file is under review. I would give them a call for clarification.
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J Bailey
•Thank you for the quick response very much appreciated
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Tom Maxon
To all those having trouble reaching a human at the TWC. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/gVl05qYtii0
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Amina Toure
" Null typically appears when'there s missing or incomplete information in your claim system. This could mean your payment request is pending review,'there s missing documentation, or the system'hasn t processed your latest information yet.'I d recommend checking your account for any required actions or outstanding issues that need to be resolved. If everything looks complete on your end, definitely call for clarification as Felicia suggested - they can see exactly'what s causing the null status in your specificcase.
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Daniel Rogers
•This is really helpful, Amina! I've been seeing "null" status on my payment request too and wasn't sure what it meant. I'll check my account for any missing documents or pending actions before calling. Did you have this issue before, and if so, how long did it typically take to resolve once you submitted any missing information?
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