TWC says I'm ineligible despite having eligibility letter - Help!

Ugh, classic government efficiency at its finest 🙄 I had the same issue last year. It's like they purposely make it confusing just to mess with us!

I've been dealing with this exact problem for weeks now. Here's what I've learned: • First, double-check the dates on your eligibility letter. Sometimes the system hasn't updated to reflect recent changes. • Make sure you're entering all information exactly as it appears on your letter. Even a small typo can cause issues. • If possible, try filing your claim at odd hours (like early morning or late night). The system might be less glitchy then. • Keep ALL documentation. Take screenshots of error messages, save copies of letters, and note down every interaction. • If you can't get through on the phone, try reaching out via email or their social media accounts. Sometimes they're more responsive there. • As a last resort, contact your local state representative. They often have direct lines to unemployment offices and can help push things through. Hang in there, OP. The system is frustrating, but persistence usually pays off eventually.

Have you tried turning it off and on again? 🤣 jk jk... but seriously, sometimes logging out and back in to the system can help. worth a shot!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/V-IMvH88P1U

im in the same boat. been trying to get this sorted for 3 months now. feels like im just shouting into the void at this point 😫

Pro tip: If you're having trouble with the online system, try using a different browser or clearing your cache. Sometimes it's just a technical glitch.

Anyone else notice how the unemployment system seems to break down right when you need it most? It's like clockwork 🕰️

Hey OP, what state are you in? The process can vary a lot depending on location. Might help to know for more specific advice.

This is such a common issue, unfortunately. I went through something similar last year - got an eligibility determination letter but the online system kept rejecting my claims. Turns out there was a flag on my account that wasn't cleared even though I was deemed eligible. What finally worked for me was going to a local workforce center in person. The staff there could see things in the system that weren't visible online and were able to manually clear the issue. It took about 2 hours total but got resolved same day. If you have a TWC office nearby, I'd definitely recommend trying that route while you're also working the phones. Good luck!

This situation is way too common and honestly infuriating! I work at a local nonprofit that helps people navigate benefits applications, and we see this TWC eligibility vs. system mismatch issue almost weekly. A few things that have worked for our clients: 1. If you have the eligibility letter, take a clear photo/scan and upload it as supporting documentation with every claim attempt 2. Try calling the TWC employer line instead of the claimant line - sometimes they're less busy and can still help with account issues 3. Document EVERYTHING with dates/times - if this goes to appeal later, you'll need that paper trail 4. File a complaint with the Texas State Auditor's office if this drags on much longer - they track systemic issues like this The in-person office suggestion from Oliver is spot-on too. Sometimes you just need a human to actually look at your file instead of dealing with the automated system. Don't give up - you're entitled to those benefits if you got the eligibility letter!