TWC says I'm ineligible online but I have an eligibility letter! Need Spanish-speaking rep ASAP!
I got a letter saying I'm eligible for unemployment benefits, but when I try to claim it says I'm ineligible! I called and finally got through to someone, but they don't speak Spanish. Now I have to wait even longer for a Spanish-speaking rep. Has anyone else dealt with this? It's so frustrating!
19 comments
Join the conversation
Oliver Weber
Ugh, that sucks! The language barrier thing is a real problem. Have you tried using a translation app while on the phone? It's not perfect, but it might help you get some answers faster.
0 coins
Amina Diop
ā¢I didn't think of that! Good idea, I'll give it a shot. Anything to speed this up š©
0 coins
Natasha Romanova
ā¢Be careful with translation apps tho. They can mess up important details. Maybe have a bilingual friend or family member help?
0 coins
Amina Diop
ā¢That's true, I'll see if my cousin can help. Thanks for the advice!
0 coins
NebulaNinja
I've been dealing with TWC for months now, and let me tell you, it's a nightmare. Here's what I've learned: ā¢ Always keep copies of EVERYTHING they send you ā¢ Take screenshots of your online account status ā¢ Write down the name and ID of every rep you talk to ā¢ File an appeal ASAP if they say you're ineligible ā¢ Keep claiming every week, even if they say you're ineligible Hang in there, OP. It's a long process, but don't give up!
0 coins
Amina Diop
ā¢Wow, thank you so much for this info! I'll definitely start doing all of this. Did you have to appeal too?
0 coins
NebulaNinja
ā¢Yep, I had to appeal twice. It's a pain, but worth it. Just be patient and persistent!
0 coins
Javier Gomez
yo i found a way to actually get someone on the phone. used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. it does cost $20, but it works. check out this video: https://youtu.be/V-IMvH88P1U
0 coins
Emma Wilson
ā¢Sounds sketchy af. You sure it's legit?
0 coins
Javier Gomez
ā¢100% legit, I've used it twice now. Saved me hours of hold time š
0 coins
Malik Thomas
ā¢How does it work exactly? Do they have Spanish-speaking agents?
0 coins
Javier Gomez
ā¢It just gets you through to TWC faster. You still gotta ask for a Spanish agent when you get connected. But at least you're not waiting on hold forever š¤·āāļø
0 coins
Isabella Oliveira
have you tried going to a TWC office in person? sometimes face-to-face is better, especially if you need a translator.
0 coins
Ravi Kapoor
This happened to me too! Turns out there was a glitch in their system. Keep calling and eventually you'll get someone who can fix it. It took me like 5 tries but I finally got it sorted.
0 coins
Amina Diop
ā¢Oh man, I hope it's just a glitch for me too. Glad you got it fixed!
0 coins
Freya Larsen
The whole system is broken af. They need to hire more bilingual staff and fix their janky website. We're all just stuck in this hellscape together š
0 coins
GalacticGladiator
ā¢Preach! š It's like they're trying to make it as difficult as possible
0 coins
Omar Zaki
ā¢fr fr. its a clown show š¤”
0 coins
Chloe Taylor
Have you tried contacting your state representative? Sometimes they can help push things through faster.
0 coins