TWC randomly calling to verify identity - legit or scam?

Yep got the same thing last week. its legit. TWC started doing more identity checks because of all the fraud during covid. they'll call back from a different number.

This is part of the new verification procedures TWC implemented in 2025. After the massive fraud cases in the past years, Texas passed legislation requiring periodic identity verification even for claimants who already completed ID.me. The calls are legitimate, but you should NEVER provide your full social security number or banking information over the phone. When they call back, they should only ask you to confirm information you previously provided, like your employment history or the date you filed your claim.

I went through this last month and it was a NIGHTMARE!!!! They called me 3 times from different numbers, I missed 2 calls because they came at weird times, then they froze my benefits without telling me! When I finally reached someone, they said my account was flagged for "additional verification" and I had to upload MORE documents even after doing ID.me. The whole process took almost 3 weeks and I missed 2 payments. The TWC system is BROKEN!!!!

I think its becuz of that new Senate Bill 1803 thing they passed. My cousin works for the state (not TWC tho) and said theyre doing random checks cuz of all the fake claims. They will call from a state number.

I had this same issue last month and couldn't get through on the regular line. I found this service called Claimyr that got me connected to an actual TWC agent in about 20 minutes. Saved me days of calling. They basically call TWC for you and when they get through, they connect you directly to the agent. I was skeptical but it worked. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. The agent confirmed these verification calls are legitimate and part of their new fraud prevention program.

my neigbor got one of these calls and ignoerd it and his payments stopped so dont do that lol

Wait are we talking about the same thing? I got a call saying I had to do ID.me AGAIN even tho I already did it when I first applied. Is this the same as the verification calls? I'm so confused about all these different verification things!!

Update for everyone: I just confirmed with my TWC contact that these calls are part of their new Random Identity Verification Program (RIVP) that started in February 2025. If you miss their calls, they'll attempt to reach you three times before placing a hold on your claim. The best approach is to answer unknown numbers while you're receiving benefits. They typically call between 8am-5pm on weekdays. If you're selected for verification and don't complete it, your payments will be paused until you do.

Just wanted to add my experience - I got one of these calls two weeks ago and it was definitely legit. The rep knew specific details about my previous employer and the exact date I filed my claim. The whole call took about 10 minutes and they just asked me to confirm my employment history and address. They didn't ask for my SSN or bank info like others mentioned. I was nervous at first but it turned out to be straightforward. My advice is to answer the call but be cautious about what info you give out - if they ask for sensitive details like your full SSN, that's a red flag.

I just went through this exact same thing last week! Got a call from a number I didn't recognize and they left a vague voicemail about needing to verify my identity. I was super suspicious at first because of all the scams out there, but after reading through this thread I called the main TWC number to verify. Turns out it was legit - they confirmed I was selected for their random verification program. When they called back, the rep knew details about my claim that only TWC would have access to, like my previous employer's exact business name and my benefit start date. The whole process took maybe 15 minutes and they just had me confirm my work history and current address. No requests for SSN or banking info. My benefits weren't interrupted at all. For anyone still waiting for their call back, don't stress too much - just make sure to verify it's really TWC by calling the official number if you have any doubts!

I got one of these calls yesterday and was totally freaking out thinking it was a scam! Reading through everyone's experiences here is super reassuring. The call I got was from a 512 area code (Austin) and they left a message saying they needed to verify my identity for continued benefits. Like others mentioned, they didn't leave a callback number which made me suspicious. I'm planning to call the main TWC line today to verify before I answer if they call back. It's crazy that they're doing random checks now but I guess it makes sense with all the fraud that happened. Thanks everyone for sharing your experiences - this thread is way more helpful than anything on the official TWC website!

I had this happen to me about a month ago and was totally convinced it was a scam at first! The voicemail was so vague and didn't give me a way to call back. But after doing some research (including finding threads like this one), I learned it's part of their new verification system. When they finally reached me, the agent knew specific details about my claim that a scammer wouldn't have - like my exact weekly benefit amount and the name of my previous supervisor. The whole call took about 8 minutes and they just asked me to confirm my work history and verify my current mailing address. No sensitive info like SSN or bank details requested. My biggest tip is to not ignore the calls completely - I almost did and found out later that would have put my benefits on hold. If you're unsure, ask the caller to give you a reference number and then call TWC's main line to verify the legitimacy before proceeding. Better safe than sorry, but these calls do appear to be the real deal.