TWC randomly calling to verify identity - legit or scam?
Has anyone else gotten calls from TWC saying they need to verify your identity AGAIN even though you already did the ID.me thing? I got a weird message yesterday saying they need to confirm my identity because of some new law, but they didn't leave a callback number. When I tried calling the number they called from, it just says "this number is for outbound calls only." Feels super sketchy but maybe it's legit? I'm worried it might be fraud but also don't want to ignore TWC if they really need something from me. Anyone know what's going on with these identity verification calls?
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Yara Khoury
Yep got the same thing last week. its legit. TWC started doing more identity checks because of all the fraud during covid. they'll call back from a different number.
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AstroAlpha
AuthorThanks! Do you know how long it takes for them to call back? I'm anxious about missing their call and having my benefits stopped.
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Keisha Taylor
This is part of the new verification procedures TWC implemented in 2025. After the massive fraud cases in the past years, Texas passed legislation requiring periodic identity verification even for claimants who already completed ID.me. The calls are legitimate, but you should NEVER provide your full social security number or banking information over the phone. When they call back, they should only ask you to confirm information you previously provided, like your employment history or the date you filed your claim.
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Paolo Longo
OK but how do u know if its really TWC calling and not a scammer???
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Keisha Taylor
Good question! When TWC calls for identity verification, they'll have specific information about your claim that scammers wouldn't know. They might reference your previous employers by name or know exactly when you filed. If you're suspicious, tell them you'll call back through the official TWC number, then call 800-939-6631 and ask to be transferred to the identity verification department. A real TWC representative will understand this precaution.
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Amina Bah
I went through this last month and it was a NIGHTMARE!!!! They called me 3 times from different numbers, I missed 2 calls because they came at weird times, then they froze my benefits without telling me! When I finally reached someone, they said my account was flagged for "additional verification" and I had to upload MORE documents even after doing ID.me. The whole process took almost 3 weeks and I missed 2 payments. The TWC system is BROKEN!!!!
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AstroAlpha
AuthorOh no that sounds terrible! Did you eventually get your missed payments? I really can't afford to miss any payments right now.
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Amina Bah
Yeah I got backpay EVENTUALLY but had to call like 20 times. Their system is designed to make people give up. When you finally talk to someone they act like they're doing you a favor by giving you YOUR OWN MONEY!!!
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Oliver Becker
I think its becuz of that new Senate Bill 1803 thing they passed. My cousin works for the state (not TWC tho) and said theyre doing random checks cuz of all the fake claims. They will call from a state number.
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CosmicCowboy
This is correct. Senate Bill 1803 was passed last session and required TWC to implement additional identity verification measures throughout the claim period, not just at initial filing. The calls will come from their fraud prevention unit. When they call, they should be able to verify specific details about your claim that only TWC would know. If you're concerned about missing their call, you can proactively contact TWC and ask to schedule your verification call.
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Natasha Orlova
I had this same issue last month and couldn't get through on the regular line. I found this service called Claimyr that got me connected to an actual TWC agent in about 20 minutes. Saved me days of calling. They basically call TWC for you and when they get through, they connect you directly to the agent. I was skeptical but it worked. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. The agent confirmed these verification calls are legitimate and part of their new fraud prevention program.
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AstroAlpha
AuthorThat sounds really helpful! Did you have to provide any personal info to this Claimyr service? I'm already nervous about all these verification checks so I'm cautious about giving out more information.
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Natasha Orlova
I totally understand being cautious! They just needed my phone number so they could call me back when they got a TWC agent on the line. They don't ask for any of your claim details or personal info. The actual conversation with TWC is just between you and the TWC agent.
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Yara Khoury
my neigbor got one of these calls and ignoerd it and his payments stopped so dont do that lol
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Paolo Longo
Wait are we talking about the same thing? I got a call saying I had to do ID.me AGAIN even tho I already did it when I first applied. Is this the same as the verification calls? I'm so confused about all these different verification things!!
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CosmicCowboy
They're related but different processes. The ID.me verification is the initial identity verification system that uses your photo ID and facial recognition. The calls being discussed here are part of TWC's secondary verification process that happens periodically throughout your benefit period. They don't make you redo the ID.me process, but rather verbally confirm information from your claim. This helps catch cases where someone might have initially passed ID.me but then sold or transferred their claim information to someone else (which unfortunately has happened).
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Keisha Taylor
Update for everyone: I just confirmed with my TWC contact that these calls are part of their new Random Identity Verification Program (RIVP) that started in February 2025. If you miss their calls, they'll attempt to reach you three times before placing a hold on your claim. The best approach is to answer unknown numbers while you're receiving benefits. They typically call between 8am-5pm on weekdays. If you're selected for verification and don't complete it, your payments will be paused until you do.
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AstroAlpha
AuthorThank you so much for confirming! I'll make sure to answer all calls from now on. Really appreciate the help everyone!
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Omar Farouk
Just wanted to add my experience - I got one of these calls two weeks ago and it was definitely legit. The rep knew specific details about my previous employer and the exact date I filed my claim. The whole call took about 10 minutes and they just asked me to confirm my employment history and address. They didn't ask for my SSN or bank info like others mentioned. I was nervous at first but it turned out to be straightforward. My advice is to answer the call but be cautious about what info you give out - if they ask for sensitive details like your full SSN, that's a red flag.
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