How to correct TWC info? Need help navigating the process

I've been through this before. What exactly are you trying to correct? Is it personal info, employment history, or something about your benefits?

Ugh, correcting info with TWC is such a pain. I've been trying to update my address for weeks and can't get anyone on the phone. This system is broken af 🤬

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U

Here's a pro tip: sometimes it's faster to correct info by faxing in a request. I know, who uses fax anymore right? 😂 But TWC is stuck in the stone age. You can find the fax number on their website.

Listen up, I've been dealing with TWC for years and here's the definitive guide to correcting your info: 1. First, double-check what exactly needs correcting. Log into your TWC account and review everything. 2. For simple changes like address or phone number, you can usually do this online through your account. 3. For more complex issues (wage info, employment history, etc.), you'll need to contact TWC directly. 4. Calling is usually fastest, but be prepared to wait. Best times to call are right when they open or an hour before closing. 5. If calling fails, try the fax method mentioned earlier. It's old school but effective. 6. As a last resort, you can try to schedule an in-person appointment at a local TWC office. 7. Whatever method you choose, always keep records. Save emails, faxes, and write down who you talked to and when. 8. Be patient but persistent. Sometimes it takes multiple attempts to get things fixed. Hope this helps! Let me know if you have any questions.

has anyone else noticed that the TWC website is always down for maintenance when you actually need to use it? 🙄

Yall ever think about how wild it is that we're all here trying to figure out how to talk to our own government? Like, shouldn't this be easier? 🤔

@Sean, definitely start by logging into your TWC account first like others mentioned. I had to correct my employer info last year - turned out they had the wrong business name listed which was messing up my claim. The online portal will show you most of your info, but sometimes wage details are hidden until you dig deeper. If you can't figure out what's wrong from looking at your account, try calling the employer unit specifically (different number than regular claims) - they were actually more helpful than the main line in my experience. Good luck!

I went through a similar situation a few months ago and what really helped me was printing out everything from my TWC account before making any calls or corrections. Having all the details in front of me made it so much easier to explain what was wrong when I finally got through to someone. Also, if you do end up calling, have your Social Security number, claim confirmation number, and a pen/paper ready - they'll ask for all that info right away and sometimes the connection is spotty so you want to be efficient with your time. One thing I learned the hard way: if they tell you a correction will take "a few days" to process, it usually means at least a week, so don't panic if you don't see changes immediately.

I just went through this process last month and wanted to add a few things that might help. First, if you're correcting wage information, make sure you have your old pay stubs handy - TWC sometimes asks for proof of the correct wages. Second, I discovered that certain corrections (like fixing your employment dates) can actually be done through the "Request for Correction" form on their website without having to call, which saved me hours of waiting on hold. The form is buried pretty deep in their site but if you search for "TWC correction form" it should come up. Also, heads up that some corrections might temporarily pause your benefits while they review, so don't freak out if your payment gets delayed - mine took about 10 days to resume after they fixed my info. Hope this helps and good luck navigating the bureaucracy! 🤞