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This thread is incredibly helpful - I'm bookmarking it for future reference! I haven't had this specific verification loop issue yet, but I've had other glitches with the PA UC system that make me think it's just a matter of time. For anyone dealing with this, one thing I learned from a CareerLink counselor is that you can also submit a "technical issue report" through the PA UC website under the Help section. It doesn't get you immediate help, but it creates a paper trail that shows you tried to file on time but couldn't due to system errors. This documentation can be really important if there are ever questions about late filings or missed deadlines. The fact that @GalaxyGazer's issue was caused by a notification going to an old email address from 2 years ago really shows how fragmented their system is. Definitely going to double-check all my contact info is current!
That's such a smart tip about submitting the technical issue report! I wish I had known about that when I was dealing with this - would have saved me so much stress about missing deadlines. The documentation aspect is really important, especially with how unpredictable the PA UC system can be. Thanks for sharing that info from the CareerLink counselor. Going to make sure I have that bookmarked too in case I run into issues in the future.
I'm dealing with this exact same issue right now! Been trying to log in for the past 3 hours and keep getting the "email/phone number not on file" error even though I literally got an email from PA UC yesterday about updating my job search activities. It's so maddening when you know your information is in their system but their verification process can't find it. Reading through all these responses gives me hope that it's fixable though. Going to try the password reset option first, then maybe the Claimyr service if that doesn't work. Really appreciate everyone sharing their experiences and solutions - this community is a lifesaver when dealing with PA UC's technical disasters! @GalaxyGazer glad you got yours resolved! Definitely going to check that my contact info is updated in both places like @Aisha mentioned.
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I'm dealing with the exact same IDme nightmare right now! Filed my claim last week but got stuck in verification hell for 4 days. The facial recognition kept timing out and their customer service was useless. Finally got verified yesterday but now I'm worried about the same backdating issue you had. Reading through all these responses, it sounds like the Message Center approach might be worth trying first before dealing with the phone system. Has anyone had success getting backdating approved through the online message system alone, or did everyone eventually have to call? Also @Zainab Ismail - really hoping your backdating gets processed smoothly! Keep us posted on how it goes. This whole IDme rollout has been such a disaster.
I tried the Message Center approach first before calling and unfortunately didn't get any response after 10 days. That's when I ended up using the Claimyr service that @CosmicCommander mentioned. From what I've seen in this thread and other posts, most people who got backdating approved had to actually speak to someone on the phone - the online messages seem to get ignored a lot of the time. Since you just got verified yesterday, I'd still try the Message Center first (it's worth a shot and doesn't cost anything), but don't wait too long before trying to call if you don't hear back. The sooner you get the backdating request in, the better. Good luck with the IDme recovery - hopefully they'll fix these technical issues soon because this is affecting way too many people!
I went through something very similar earlier this year! The IDme verification system is absolutely terrible - I was locked out for almost 2 weeks because their facial recognition kept failing even though I was following all their instructions perfectly. What finally worked for me was calling during their less busy hours (around 2-3pm on weekdays) and being very specific about the "technical system failure" language when explaining the situation. The rep I spoke with said they've been getting tons of calls about IDme issues and they have a streamlined process now for backdating claims when the delay was due to their verification system problems. One tip that might help - when you do get through, ask them to put a note in your file about the IDme verification delays. This creates a paper trail showing the issue wasn't on your end, which can be helpful if any other problems come up with your claim later. The good news is that once they approve the backdating, everything else should process normally. My waiting week automatically adjusted and I got paid for that missing week within about 10 days of the approval. Hang in there - it's frustrating but it does get resolved eventually!
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This is absolutely ridiculous and unfortunately way too common. I'm going through something similar right now - my employer has rescheduled twice claiming they need "additional documentation" but I suspect they're just buying time hoping I'll find another job or give up. What's really frustrating is that they had months to gather their so-called documentation before the initial hearing was even scheduled! From what I've researched, PA referees are supposed to be stricter about granting postponements after the first one, but it seems like enforcement is inconsistent. Definitely follow the advice about calling the Board of Review directly - I'm planning to do the same thing this week. Stay strong and don't let them wear you down, which is exactly what they're counting on!
You're so right about them having months to gather documentation! That's exactly what's happening in my case too - they're claiming they need more time to collect documents when they've known about this hearing since the original filing. It really does feel like they're just hoping we'll give up or find other jobs. I'm definitely going to call that Board of Review number tomorrow and also look into filing a complaint with the Office of UC Tax Services like Zainab suggested. We shouldn't have to deal with these delay tactics when we're already struggling financially. Keep me posted on how your call goes - maybe we can share strategies!
I'm dealing with this exact same nightmare right now! My former employer has postponed my appeal hearing FOUR times - first for a "scheduling conflict," then claiming their legal rep was unavailable, then saying they needed more documentation, and now they're claiming a "family emergency" for their HR director. It's been over 3 months and I'm starting to think this is their strategy to make me give up. The financial stress is overwhelming and I feel like the system is completely broken. Reading through all these responses gives me hope though - I had no idea there were specific phone numbers to call or that I could file complaints about delay tactics. I'm definitely calling that Board of Review number tomorrow morning and documenting everything. Thanks everyone for sharing your experiences and advice - it helps to know I'm not alone in this frustrating situation!
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One more thing to consider - if this is a UC check from a claim that's more than one year old, Treasury might have moved it to unclaimed property status. In that case, you'd need to file a claim through the unclaimed property website. Also, I forgot to mention in my first comment, but you should make sure your mailing address is 100% correct in the UC system. Even a small error like an apartment number missing can cause a check to be returned to Treasury.
It's a recent claim from this year, but I'll double-check my address in the system. Now that you mention it, I did move 3 months ago and updated my address, but maybe there was an error when I entered it. Thanks for the reminder!
Any luck with contacting them? I'm curious if any of the suggestions worked for you.
That's such great news! I've been following this thread because I'm dealing with a similar issue with my UC payment. Really helpful to know that the Unclaimed Property number actually works and that address errors are a common cause. Going to double-check my address info right now just in case. Thanks for sharing the update!
This is such a relief to read! I've been dealing with PA Treasury issues for my disability payments and was getting so frustrated with the phone system. Definitely going to try calling that Unclaimed Property number first thing Monday morning. It's crazy how one wrong digit can mess everything up - I'm paranoid about my address now too. Thanks for sharing what worked!
Manny Lark
Just to add some important information: If this is your first transfer from Money Network to Chime, there might be an additional verification period. For security reasons, some financial institutions put a brief hold on first-time transfers between accounts. Also, if you initiated the transfer after 3PM on a business day, it counts as being processed the next business day. Weekends and holidays don't count as business days for these transfers.
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Dana Doyle
•That makes sense! I did initiate it late yesterday afternoon, so maybe that's why I haven't seen it yet. I'll give it until Wednesday before I start to worry.
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Liam Duke
Any update? Did your money come through to Chime yet?
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Yuki Yamamoto
•@Javier Gomez One more tip from someone who just went through this - if you have the Money Network customer service number handy, save it in your phone before you start the transfer process. I didn t'need to call them thankfully, but I felt better knowing I had it just in case something went wrong. Also, Chime usually sends a push notification when deposits hit your account, so keep an eye on your phone. The relief when that notification came through was incredible! The whole PA UC system is such a mess, but at least the Money Network transfer part worked smoothly once I figured it out.
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Kelsey Hawkins
•@Javier Gomez Just wanted to chime in no (pun intended! -) I m'currently waiting for my Money Network transfer to Chime too after reading this thread. Dana s'success story gave me hope! One thing I learned from calling Money Network directly is that they actually have a text notification service where they ll'send you updates on your transfer status. You have to opt-in by texting a code to their number, but it beats constantly checking the portal. Might be worth looking into if you re'as anxious about it as I am! Fingers crossed both our transfers go smoothly.
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