This exact same thing happened to me two weeks ago! I was freaking out because my filing date was the next day and I kept getting that "not verified through ID.me" error. Turns out it was just a browser cache issue. Here's what worked for me: 1. Completely close your browser 2. Restart it and go to the PA UC site in incognito/private mode 3. Log in fresh - don't use any saved passwords or autofill 4. The ID.me verification should work normally If that doesn't work, try a different browser entirely. I was using Safari and it kept giving me the error, but when I switched to Chrome it worked perfectly. The PA system is so glitchy after their updates but at least these workarounds usually fix it without having to call and wait on hold for hours!

I've been following this thread and wanted to share my experience from last week! I had the exact same ID.me verification error pop up right before my filing deadline. Like everyone else, I was completely verified and had been filing successfully for months. The incognito browser trick that @system_expert mentioned worked like a charm for me too! For anyone still struggling with this, here's my step-by-step process that worked: 1. Close ALL browser windows completely 2. Open a new incognito/private browsing window 3. Go directly to the PA UC website (don't use bookmarks) 4. Log in manually without using saved passwords 5. The ID.me verification should work normally If that fails, definitely try a different browser entirely. It's ridiculous that we have to jump through these hoops because of their system glitches, but at least these workarounds save us from those brutal phone wait times. The PA UC system really needs to fix these recurring issues after their updates - it causes unnecessary panic when people are already stressed about their benefits!

I'm dealing with a similar situation right now! I filed my initial claim about 10 days ago and completely spaced on adding my 12-year-old daughter as a dependent. I've been trying to get through to the UC service center but keep getting those dreaded busy signals. Reading through everyone's experiences here is both reassuring and nerve-wracking - sounds like it's definitely possible to get this fixed, but the phone system is a real nightmare. I'm going to try some of the strategies mentioned here like calling on Tuesday or Wednesday afternoons, and I love the idea of keeping a detailed log of my attempts. Has anyone had success reaching them through the online messaging system, or is phone really the only way to add dependents? Also, for those who got backdated payments, did you have to provide any specific documentation beyond birth certificates and SSNs?

Just wanted to share my recent success story to give everyone hope! I was in the same situation as many of you - forgot to add my two kids (ages 6 and 14) when I initially filed my PA UC claim back in February. After reading through all the advice in this thread, I decided to try the Tuesday morning strategy that Max mentioned. Called at 7:50 AM yesterday and actually got through after only 20 minutes on hold! The representative was super understanding when I explained I'd been trying to reach them for over a week. She added both my children to my claim and even noted in my file that I had attempted to contact them multiple times since filing. She couldn't promise anything about backdating, but said the notation would help if there's ever a review. The dependent allowance should show up in my next weekly payment. For anyone still trying to get through - don't give up! The Tuesday morning time slot really seemed to work, and having all my kids' info ready (SSNs, birth dates, birth certificates) made the actual call go super smoothly once I got connected.

UPDATE: Just wanted to let everyone know the money showed up on my card this morning (Monday)! So it took exactly one business day after the payment date. Going to switch to direct deposit now though - thanks everyone for your help!

Glad to hear it worked out for you! That's actually pretty fast - one business day is on the quicker side. Smart move switching to direct deposit though. I made the switch last year and it's so much more reliable. No more worrying about card issues or fees, and the money hits your account the same day as the payment date usually. Hope your claim continues to go smoothly!

Just went through this exact scenario last month! I was terminated after giving my two weeks notice at a job I'd held for over a year, then worked briefly at another place that didn't work out due to scheduling conflicts. The PA UC system made me file a new claim too, which was frustrating at first. Here's what I learned: Even though you have to file a new claim, they DO look at your entire work history during the base period when calculating benefits. So your almost-2-years of employment should definitely count toward your benefit amount. The key is being very clear about the circumstances of each separation - emphasize that you were TERMINATED after giving notice (not that you quit) and document the childcare issues that made the PRN job impossible to continue. I got approved after about 3 weeks, though I did have to provide some additional documentation about why my brief job ended. The waiting was nerve-wracking but it worked out. Don't let the system's confusion discourage you - you have legitimate reasons for both separations and should qualify for benefits. Just make sure to file those weekly certifications even while waiting for approval!

I'm actually going through something very similar right now! I was terminated from my job after giving my two weeks notice (they basically said "don't bother working the notice period, you're done now"), and then I had a brief job that ended due to transportation issues. The PA UC system is making me file a new claim too, which I was initially confused about. From reading all these responses, it sounds like this is totally normal when you've had any employment after your main separation, even if it was super brief. What I'm planning to do is file the new claim and be really specific about both separations - making it clear that my main employer TERMINATED me after I gave notice (I didn't just quit), and that the brief job ended due to circumstances I couldn't control. It's actually kind of comforting to see so many people have dealt with this exact situation. The system seems confusing but it sounds like as long as you document everything clearly and emphasize the right details, it usually works out. I'm going to gather all my documentation before I file and make sure I have everything organized. Thanks to everyone sharing their experiences - it really helps to know what to expect!

Did you ever figure this out? I'm curious which method ended up working for you because I might be in the same boat soon 😬

So glad you were able to get through and resolve your issue! This thread is going to be super helpful for others dealing with the same nightmare. I'm bookmarking it because knowing my luck, I'll probably need these tips at some point too. The PA UC system really needs a complete overhaul - it's ridiculous that people have to jump through all these hoops just to access their own benefits.