PA UC appeal shows 'reversed' on dashboard but reps say decision not written - what's going on?

This exact thing happened to me back in January! The PA UC system and what the reps see are sometimes different. In my case, the dashboard showed 'reversed' for about 10 days before the actual decision letter arrived in my mail. The 'reversed' status is actually good news - it means the referee overturned the initial denial. When the reps say no decision is written, they probably mean the formal paperwork hasn't been processed through their system yet. Just wait for the mail - that's the official decision. You should start seeing payments within 2-3 weeks after the reversal shows up.

reversed means u won congrats!! the system updates b4 the reps can see it in their computers. happened 2 me too

The discrepancy you're experiencing is actually quite common with the PA UC system. Let me clarify what's happening: When your dashboard shows "decision written and reversed" with a closed appeal, it means the referee has indeed made a decision and entered it into the system. However, there are several administrative steps that must happen after that: 1. The decision must be officially documented and approved 2. The decision letter must be generated and mailed 3. The claim must be recalculated and payment processing initiated What's likely happening is that the UC representatives are looking at a different screen that shows where your claim is in this administrative process. The initial decision has been entered (what you see on the dashboard), but the formal documentation isn't complete (what the reps see). Be patient, but if you don't receive a decision letter within 14 days of seeing the "reversed" status, you should reach out again. And yes, "reversed" generally means favorable to you - it indicates the initial determination was overturned.

I had my appeal hearing for PA UC back in February, and it took over 3 weeks after the dashboard updated to "reversed" before I got the actual decision letter. And then another 2 weeks before any money showed up! The whole time the reps I talked to said different things - one said no decision was made, another said it was in processing, a third had no idea what I was talking about. It was infuriating! My cousin works for the state (not UC though) and she said their computer systems don't talk to each other properly, so the dashboard updates from one system while the reps look at a totally different one. Classic government efficiency at work! 🙄 But the good news is that "reversed" almost always means you won. Just keep filing your weekly claims and eventually the money should show up. Mine came all at once as a big lump sum.

Try using Claimyr to get through to a UC agent who actually knows what they're talking about! I wasted 4 days trying to call on my own about my appeal status and kept getting disconnected. Used this service at claimyr.com and got through in 20 minutes to someone who could see my actual appeal status and tell me exactly when my payment would process. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. Was worth it to get a straight answer instead of the runaround.

Has anyone else noticed that the PA UC payment system seems to process in batches? My appeal was reversed on a Thursday, but payments didn't start until the following Wednesday. I think they might process certain types of claims (like appeal reversals) only on specific days of the week.

Just to follow up on my earlier comment - ABSOLUTELY keep filing your weekly claims during this limbo period. That was advice my referee actually gave me at the end of my hearing. If you stop filing while waiting for the decision to be fully processed, you could lose those weeks of benefits permanently. The system will hold all eligible payments until the appeal is fully processed, then release them all at once.

I just remembered something important - after my appeal was reversed, I got a call from a UC examiner who needed to verify some information before they could release my payments. They called from a blocked number and left a voicemail asking me to call back a direct extension. Make sure you're answering all calls, even unknown ones, and check your voicemail regularly! If you miss their call it could delay your payments even longer.

To address your follow-up questions: 1. Yes, you should absolutely continue filing your weekly claims during this period. This is crucial. 2. In most cases, payments will start automatically once the decision is fully processed, but in some situations (especially if there were multiple issues with your claim), you might need to speak with a representative. 3. The timing depends on several factors, but generally expect 2-4 weeks from seeing "reversed" on your dashboard until payments begin. 4. "Reversed" on an appeal almost always means the referee found in your favor and overturned the initial determination. 5. If you haven't received your decision letter within 14 days or payments within 30 days of seeing the "reversed" status, that's when you should be more persistent about following up.

I went through this exact same situation last month! The dashboard showing "reversed" while phone reps say no decision exists is super frustrating but totally normal with PA's system. In my experience, "reversed" is definitely good news - it means the referee ruled in your favor. The disconnect happens because the dashboard pulls from the referee's system while phone reps look at the claims processing system, and there's always a delay between the two. I waited about 12 days after seeing "reversed" before getting my official letter, then payments started about a week after that. Keep filing your weekly claims during this time - that's really important! The waiting is nerve-wracking but you're almost at the finish line.

I'm going through something similar right now! My appeal hearing was two weeks ago and my dashboard has been showing "reversed" for the past 5 days, but when I called yesterday the rep told me they don't see any decision yet. Reading through everyone's responses here is so reassuring - it sounds like this timing mismatch is completely normal with PA's system. I'm going to stop calling every day and just wait for the official letter to arrive. Has anyone noticed if there's a particular time of day when the dashboard typically updates with new information? I've been obsessively checking it multiple times a day but wondering if I should just check once daily at a consistent time.

I'm actually dealing with this right now too! My appeal hearing was last Thursday and my dashboard updated to show "reversed" yesterday, but when I called this morning the rep said there's no decision on file yet. Reading everyone's experiences here is so helpful - it sounds like this disconnect between the dashboard and what phone reps can see is just how PA's system works unfortunately. The fact that multiple people have confirmed "reversed" usually means we won gives me so much relief! I've been losing sleep over this. Going to follow the advice here and keep filing my weekly claims while I wait for the official letter. Thanks for posting this question - you're definitely not alone in this confusing situation!

This is such a common issue with PA UC's system - you're definitely not alone! I went through the exact same thing about 6 months ago. The dashboard showing "reversed" while phone reps say no decision exists is basically a feature of how poorly their systems communicate with each other. From my experience and what I've seen others go through, "reversed" on the dashboard is almost always good news - it means the referee overturned the initial denial in your favor. The phone reps are looking at a different system that doesn't update until all the paperwork is fully processed. In my case, it took about 2 weeks from seeing "reversed" until I got the official decision letter, then another week before payments started. Keep filing your weekly claims during this waiting period - that's crucial! I know the uncertainty is stressful when you need that money for rent, but the hardest part (winning the appeal) is already done. The administrative processing is just slow but it will catch up.

I'm dealing with this exact same situation right now! My appeal hearing was 10 days ago and my dashboard has shown "reversed" for the past week, but every time I call they tell me no decision has been made yet. Reading through everyone's experiences here is such a relief - I was starting to think something was seriously wrong with my case. It's crazy that PA's systems are so disconnected that the dashboard and phone reps are looking at completely different information! I've been filing my weekly claims like everyone recommended, even though it feels weird to keep certifying when I'm not getting paid yet. The waiting is killing me because I'm behind on bills, but knowing that "reversed" usually means we won the appeal definitely helps me sleep better at night. Thanks for asking this question - it's so helpful to see I'm not alone in this confusing process!

I'm going through this EXACT same scenario right now and finding this thread has been such a lifesaver! My appeal hearing was 2 weeks ago, dashboard has shown "reversed" for the past 6 days, but when I called yesterday the rep insisted no decision had been made. I was starting to panic that something went wrong with my case, but seeing how common this is with PA's system is actually really comforting. It's absolutely insane that their dashboard and phone systems don't sync up - like basic database management isn't that complicated! But everyone's experiences here confirm that "reversed" is indeed good news and the phone reps are just looking at outdated info. I've been keeping up with my weekly claims filings as recommended, even though it feels strange certifying when no money is coming yet. The financial pressure is intense when you're counting on these benefits, but knowing the referee ruled in our favor makes the waiting much more bearable. Really appreciate everyone sharing their timelines - gives me hope that my official letter should arrive within the next week or so!

I'm currently experiencing this exact same frustrating situation! Had my appeal hearing 12 days ago and my dashboard has been showing "reversed" for the past 8 days, but every rep I talk to says there's no decision on file yet. Before finding this thread I was convinced something had gone wrong with my case - the inconsistency between what I'm seeing online versus what phone reps are telling me was driving me crazy! It's honestly unbelievable that PA's systems are so poorly integrated that different parts of their own government can't access the same information. But reading everyone's experiences here has been incredibly reassuring - sounds like this dashboard/phone rep disconnect is just standard operating procedure for PA UC unfortunately. I've been diligently filing my weekly claims as everyone recommended, even though it feels pointless when no payments are coming through yet. The financial stress is real when you're behind on rent and utilities, but knowing that "reversed" typically means we won our appeals definitely helps me sleep better at night. Really grateful for this community sharing their timelines and experiences - gives me hope that my official decision letter should arrive within the next week or so based on what others have reported!

I'm going through this EXACT same situation right now and it's so validating to find this thread! My appeal hearing was 9 days ago and my dashboard has shown "reversed" for the past 5 days, but when I called this morning the rep told me no decision has been written yet. I was starting to think there was some kind of error with my case until I read everyone's experiences here. It's absolutely ridiculous that PA's systems are so disconnected - like how is it possible that different parts of the same agency are looking at completely different information?? But seeing how common this is makes me feel so much better. I've been keeping up with my weekly claims filings as everyone recommended, even though it feels strange certifying when I'm not seeing any money yet. The financial anxiety is real when you're counting on these benefits to pay for groceries and keep the lights on, but reading that "reversed" almost always means we won our appeals gives me so much hope. Thank you for posting this question - it's such a relief to know I'm not alone in navigating this confusing mess of a system!

I'm dealing with this exact same frustrating situation right now! Had my appeal hearing about two weeks ago and my dashboard has been showing "reversed" for the past 6 days, but every time I call they tell me no decision has been made yet. I was honestly starting to panic that something went wrong with my case until I found this thread - it's such a relief to see this dashboard/phone rep disconnect is actually normal with PA's broken system! It's absolutely mind-boggling that in 2025 different parts of the same government agency can't access the same basic information. I've been religiously filing my weekly claims as everyone here recommended, even though it feels weird certifying when no payments are coming through yet. The financial stress is real when you're behind on bills and groceries, but reading that "reversed" typically means we won our appeals gives me so much hope. Thank you for asking this question and thanks to everyone who shared their experiences and timelines - this community is a lifesaver when you're trying to navigate PA's confusing mess of a system!

I'm also going through this exact same situation right now and it's such a relief to find this thread! My appeal hearing was last Tuesday and my dashboard updated to show "reversed" three days ago, but when I called yesterday the rep said there's no decision in their system yet. I was starting to worry that something had gone wrong with my case until I read everyone's experiences here. It's honestly incredible that PA's systems are so poorly integrated that their own employees can't see what their own website is showing! I've been continuing to file my weekly claims like everyone recommended, even though it feels strange doing it without getting any payments yet. The financial pressure is intense when you're depending on these benefits to cover basic expenses, but reading that "reversed" almost always means we won our appeals gives me so much hope. Thank you for posting this question - it's so comforting to know this dashboard/phone rep disconnect is just how PA's broken system operates and not something specific to my case. Based on everyone's timelines here, it sounds like I should expect my official letter within the next week or so. This community has been incredibly helpful for understanding what to expect!