PA UC sent contradicting determinations - one says I quit, then got 'determination vacated' message - confused!
I'm totally confused about my PA unemployment claim status right now. Last week I got a determination letter saying I was DENIED benefits because my former employer claimed I voluntarily quit (which is completely false - I was let go due to 'restructuring'). I was preparing to file an appeal when yesterday I received another message stating my 'determination was vacated'? I have no idea what that means! Does that cancel out the first determination? Am I approved now? Or do I still need to appeal? This is my first time on unemployment and these mixed messages are giving me serious anxiety. I plan to call the UC office tomorrow morning, but wondering if anyone else has experienced getting these two contradicting messages and can explain what's happening? Thanks in advance for any insight!
33 comments


Aria Park
Determination' vacated is actually good news! It means the previous (determination the one denying your) benefits has been set aside or cancelled. Essentially, the UC examiner likely found something wrong with the initial determination or received new information that made them reconsider. You should receive a new determination soon, which could go either way but at least gives you another chance. No need to appeal the vacated determination since'it s no longer valid. But definitely watch your dashboard and mailbox for the new determinationletter.
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Lucas Notre-Dame
•Thank you so much for explaining! That gives me some relief. Do you know roughly how long it takes for them to issue a new determination after vacating the previous one? Should I still try calling tomorrow just to make sure I understand what's happening with my claim?
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Noah Ali
this happned to me 2!! got denied then vacated then approved all in like 10 days... weird but worked out. just wait for next letter
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Lucas Notre-Dame
•That's encouraging to hear it worked out for you! I hope mine follows the same pattern. The waiting and uncertainty is the hardest part.
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Chloe Boulanger
CLASSIC PA UNEMPLOYMENT NONSENSE!!! They do this all the time - send contradicting information and expect us to figure it out! I had THREE different determinations on my claim last year, each saying something different, and I couldn't get anyone on the phone to explain. The system is BROKEN. They probably realized they messed up on your first determination, but instead of just fixing it or calling you, they send these confusing automated notices. Good luck getting through on the phone tomorrow - you'll probably be calling for DAYS before anyone picks up.
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James Martinez
•Yeah they do make it hard to reach them! But its not always that bad. My sister got through pretty quick last month when she had a similar issue.
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Olivia Harris
Since your employer claimed you quit when you were actually let go due to restructuring, the UC examiner probably started looking into this discrepancy. When there are conflicting statements between claimant and employer, UC will investigate further. The vacated determination means they're essentially hitting reset on your case. Here's what you should do: 1. Document everything about your separation (emails, termination letter, etc.) 2. Continue filing your weekly certifications while you wait 3. Watch for a new determination letter (check both mail and your dashboard) 4. Be prepared to provide additional information if requested The fact that they vacated the determination rather than just denying your appeal suggests someone already spotted an issue with your employer's statement.
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Lucas Notre-Dame
•This is really helpful! I do have the termination letter that specifically mentions the restructuring, plus emails from my manager discussing it. I've been filing my weekly claims but wasn't sure if I should continue. I'll definitely keep all the documentation ready in case they need more info. Thank you!
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Alexander Zeus
If you're struggling to get through to PA UC by phone (and let's be honest, who isn't?), I recently discovered a service called Claimyr that actually helped me reach a live person. I was dealing with contradicting determinations too and needed answers ASAP. The service basically calls UC for you and holds your place in line, then calls you when an agent is available. Saved me hours of redial frustration. You can check out how it works at claimyr.com or watch their demo at https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2. It's especially helpful for complicated situations like yours where you really need to speak with someone who can see your full file.
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Noah Ali
•does it actually work tho?? ive tried everything to get through to UC and always busy signal
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Alicia Stern
When I got laid off from my job at the warehouse they also said I quit! My first determination was denied but I appealed it right away. Never got a vacated message though, just went straight to hearing. Make sure you're still doing your work searches even during all this confusion. I almost got disqualified because I wasn't keeping up with them while waiting for my appeal. You need 3 work search activities every week no matter what's happening with your claim status.
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Lucas Notre-Dame
•That's a really good reminder about the work searches - thank you! I've been doing them but haven't been great about documenting everything. Did you end up winning your appeal against the employer who claimed you quit?
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Aria Park
Just to clarify a bit more about the 'determination vacated' status - this usually happens in one of three scenarios: 1. The examiner found new information that contradicts the initial finding 2. There was a procedural error in how your claim was processed 3. Your employer may have withdrawn or modified their statement This is actually a positive development in most cases. About 80% of vacated determinations I've seen are eventually decided in the claimant's favor, especially when there's documentary evidence showing the employer's statement was incorrect. The new determination should typically be issued within 7-14 days, though it can sometimes take longer during busy periods.
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Lucas Notre-Dame
•This is so helpful - thank you! I was wondering what might have triggered the vacated determination. I did upload my termination letter to the portal after I got the denial, so maybe that's what caused them to take another look. I'll watch for the new determination letter. Really appreciate the detailed explanation!
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James Martinez
Idk if this helps but my cousin had the same thing happen and it turns out somebody at unemployment made a mistake inputting info. They fixed it and she got approved after the vacated thing. Good luck!!
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Olivia Harris
•This is a common occurrence. The initial claim processing is often done with automated systems or by less experienced examiners. When discrepancies are spotted during quality control reviews, they'll vacate determinations rather than process formal appeals. It's actually more efficient for everyone.
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Freya Nielsen
I went through something very similar last month! Got denied initially because my employer claimed I was fired for misconduct (totally false), then about a week later received the "determination vacated" message. I was panicking thinking it meant something bad, but it turned out to be the best thing that could have happened. The new determination came about 10 days later and I was approved for benefits. The examiner told me when I called that they had received conflicting information and needed to review the case more thoroughly. Since you have documentation showing you were laid off due to restructuring, that should work strongly in your favor. Keep filing your weekly claims and definitely keep that termination letter handy - you'll probably need to provide it again when they issue the new determination. The waiting is nerve-wracking but sounds like you're in a good position!
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Elijah Knight
•This is exactly what I needed to hear! It's so reassuring to know someone else went through the same thing and it worked out. The waiting really is nerve-wracking - I keep checking my dashboard every few hours hoping for an update. I'm glad I have that termination letter saved, and I'll definitely keep it ready. Thanks for sharing your experience, it gives me hope that this will get resolved in my favor too!
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Kayla Morgan
I'm dealing with a similar situation right now - got denied initially because my employer falsely claimed I abandoned my job, then received the "determination vacated" notice three days later. Like others have mentioned, it seems like this happens when the UC office realizes there's conflicting information that needs further review. From what I've read in other forums, the key is having solid documentation of your actual separation circumstances. Since you mentioned you were let go due to restructuring, make sure you have any emails, meeting notes, or official communications that reference the restructuring - not just the termination letter. I've been told by a UC advocate that when they vacate a determination, they're essentially starting fresh with a more thorough review process. The fact that your employer's story doesn't match reality should work in your favor. Stay patient and keep filing those weekly claims!
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Liam Brown
•Thank you for sharing your experience! It's so helpful to hear from someone going through the exact same thing right now. I do have some emails from my manager discussing the restructuring that happened a few weeks before my termination, plus the official letter. I'll make sure to have all of that ready. It sounds like having documentation that contradicts the employer's false claims is really important. I hope your case gets resolved quickly too - this whole process is so stressful when you're already dealing with job loss!
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Harper Thompson
I just went through this exact scenario about 6 weeks ago! Got the initial denial because my former employer claimed I was terminated for performance issues (completely untrue - I was laid off when they closed our department). Then I got that confusing "determination vacated" message and had no clue what it meant. Turns out it was the best thing that could have happened - the new determination came about 2 weeks later and I was approved for full benefits. From what the examiner explained when I finally got through on the phone, they vacate determinations when they find significant discrepancies between what the employer reported and other evidence in your file. Since you have that termination letter mentioning restructuring, that's probably what triggered them to take another look. My advice: keep filing your weekly certifications, document everything related to your separation, and try not to stress too much. The vacated determination is actually a good sign that they're giving your case a proper review instead of just rubber-stamping the employer's version. You should hear back with a new determination soon!
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Destiny Bryant
•This is so encouraging to hear! It sounds like you went through almost the exact same situation I'm dealing with now. It's really reassuring to know that the vacated determination actually led to a positive outcome for you. I do have that termination letter that specifically mentions the restructuring, plus some internal emails discussing the department changes, so hopefully that will be enough evidence to contradict my employer's false claim. The waiting is definitely the hardest part - I keep obsessing over checking my dashboard! Thanks for the advice about continuing to file weekly certifications, I wasn't sure if I should keep doing that during this limbo period. Your experience gives me a lot of hope that this will work out in the end.
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Melina Haruko
I'm a former UC examiner and can shed some light on this process. When a determination is "vacated," it means the original decision has been officially nullified - essentially erased from your record. This typically happens when new information comes to light that contradicts the initial finding, or when there's been a procedural error in processing your claim. In your case, having documentation that shows you were laid off due to restructuring likely triggered a quality review that revealed the employer's statement was inaccurate. The good news is that vacated determinations are usually followed by more thorough investigations, and when there's clear documentation like yours, the outcome is generally favorable for the claimant. Continue filing your weekly certifications and keep all your separation documents handy - you'll likely need to provide them again when the new examiner reviews your case. The new determination should come within 10-15 business days in most cases.
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Yara Nassar
•Thank you so much for the insider perspective! It's incredibly helpful to hear from someone who actually worked as a UC examiner and understands the process from the inside. Your explanation about the determination being "nullified" makes so much more sense than the confusing language they use in their notices. I feel much better knowing that having clear documentation usually leads to favorable outcomes after a vacated determination. I'll definitely keep filing my weekly certifications and have all my separation documents ready. The 10-15 business day timeline is also really helpful to know - at least now I have realistic expectations for when I might hear back. Thanks again for taking the time to explain this so clearly!
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Fatima Al-Hashimi
I'm going through something very similar right now! Got denied last week because my employer claimed I was terminated for cause (which is completely false - I was laid off when they eliminated my position), and just yesterday I received the "determination vacated" message. Like you, I had no idea what it meant and was worried it was bad news. Reading through all these responses is giving me so much relief! It sounds like this is actually a positive development and means they're taking a closer look at the conflicting information. I also have my layoff notice and some emails from HR about the position elimination, so hopefully that will help my case too. The waiting and uncertainty is definitely the worst part. Thanks for posting about this - it's so helpful to know others have gone through the same confusing process and come out okay on the other side!
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Grace Thomas
•I'm so glad this thread has been helpful for you too! It's amazing how many of us have gone through this exact same confusing situation. When I first got that "determination vacated" message, I was convinced it meant something terrible had happened to my claim. But reading everyone's experiences here really shows that it's actually a good sign - it means someone is actually reviewing the facts instead of just accepting whatever the employer claimed. Having your layoff notice and HR emails should definitely work in your favor, just like everyone else mentioned with their documentation. The hardest part really is the waiting and not knowing, but it sounds like most people are hearing back within 2-3 weeks with positive results. Fingers crossed for both of us that we get good news soon!
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Emily Parker
I'm a PA unemployment advocate and wanted to add some additional context about the "determination vacated" process. What you're experiencing is actually part of PA UC's quality assurance system working correctly. When there are significant discrepancies between employer statements and claimant information (like your employer claiming you quit vs. your documentation showing restructuring), the case gets flagged for secondary review. The vacated determination means they're essentially pressing reset and having a more senior examiner take a fresh look at all the evidence. This is much better than having to go through the formal appeal process, which can take months. Since you have that termination letter specifically mentioning restructuring, you're in a strong position. Just make sure you also gather any other supporting documents - company-wide emails about layoffs, organizational charts showing department changes, anything that shows the "restructuring" was real and affected multiple employees. The new determination typically comes faster than the initial one since it's prioritized. Keep filing those weekly certifications and stay patient - this process usually works out in the claimant's favor when there's solid documentation like yours.
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Malik Davis
•This is incredibly valuable information - thank you for sharing your expertise as an unemployment advocate! Your explanation about the quality assurance system makes so much more sense than the confusing official language they use. I do have that termination letter mentioning restructuring, and now that you mention it, I think I also have some company-wide emails that were sent around that time about organizational changes. I hadn't thought to gather those as supporting evidence, but I'll definitely dig them up. It's really reassuring to know that this secondary review process is actually designed to work in favor of claimants who have proper documentation. The fact that it's prioritized and typically faster than the initial determination is also great to know. I feel so much more confident about my situation now thanks to your insight and everyone else's experiences in this thread!
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Aisha Abdullah
I'm dealing with almost the exact same situation right now! Got my initial denial two weeks ago because my employer falsely claimed I resigned (I was actually laid off when they downsized the entire customer service department), and then got that confusing "determination vacated" message just a few days ago. Like everyone else here, I had no clue what it meant and was panicking that it made things worse somehow. But reading through all these responses is such a relief - it sounds like this is actually the system working correctly when there are conflicting stories. I have my official layoff letter and some documentation about the department restructuring, so I'm feeling more hopeful now. It's incredible how common this seems to be and how employers apparently lie about the circumstances so frequently. Thanks for starting this thread - it's been more helpful than anything I could find on the official PA UC website! Keeping my fingers crossed that we all get positive new determinations soon.
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Saleem Vaziri
•I'm so glad this thread has been helpful for you too! It's really eye-opening how many of us have gone through this exact same experience - it makes me wonder if employers routinely give false information hoping people won't fight it. Having your layoff letter and department restructuring documentation should definitely work in your favor based on what everyone else has shared. The fact that you were part of an entire department downsizing makes your case even stronger since that's clearly a business decision, not anything you did. It's frustrating that we have to go through this stress and confusion, but at least it sounds like the "determination vacated" process usually leads to the right outcome when you have proper documentation. Hope you hear back with good news soon!
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StarSurfer
I'm currently going through this exact same situation! Got denied initially because my employer claimed I was fired for attendance issues (totally false - I was laid off when they eliminated my entire shift), and then received the "determination vacated" message three days later. Like everyone else here, I was completely confused and worried it meant something bad. But reading all these responses is so reassuring! It's amazing how common this seems to be and how the system actually catches these discrepancies. I have my official layoff notice and some emails from management about the shift elimination, so I'm feeling much more confident now. The waiting is definitely stressful, but it sounds like most people here got positive outcomes within 2-3 weeks. Thanks to everyone who shared their experiences - this thread has been more helpful than hours of trying to navigate the official UC website! Hopefully we all get our new determinations soon with better results.
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Olivia Evans
•I'm so relieved to find this thread! I just got the "determination vacated" message yesterday after being initially denied, and I was terrified it meant something terrible happened to my claim. Reading everyone's experiences here is giving me so much hope - it sounds like this is actually a good sign that they're doing a proper review instead of just accepting whatever employers claim. It's crazy how many employers seem to lie about the circumstances! I have my termination paperwork and some documentation about my situation, so I'm feeling much more optimistic now. Thanks to everyone for sharing - this has been way more informative than anything on the official website. Fingers crossed we all get positive news soon!
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Fatima Al-Qasimi
I'm going through the exact same thing right now! Got denied last week because my employer falsely claimed I was terminated for poor performance (completely untrue - I was laid off when they closed our satellite office), and yesterday I received that confusing "determination vacated" message. I was so worried it meant my case was getting worse somehow, but reading through all these responses is incredibly reassuring! It's shocking how many employers apparently lie about separation circumstances, but it sounds like PA UC's system actually catches these discrepancies during quality reviews. I have my official layoff letter and some internal memos about the office closure, so I'm feeling much more hopeful now. The uncertainty is definitely nerve-wracking, but based on everyone's experiences here, it seems like the "determination vacated" status is actually a positive development. Thanks for posting this question - this thread has been way more helpful than anything I could find on the official UC website! Keeping my fingers crossed that we all get favorable new determinations soon.
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