New York Unemployment Okta verification not working - phones busy

I had this exact same problem last week. Try clearing your cache and cookies first, then use a different browser. Chrome worked best for me. Also make sure your phone number is entered exactly as it appears in your claim profile.

I found a way to actually get someone on the phone. Used this service called claimyr.com - it calls and waits on hold then connects you to an agent when they pick up. Costs $20 but honestly worth it cause I was going crazy trying to get through. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

THE WHOLE VERIFICATION SYSTEM IS GARBAGE! Been trying for 2 weeks now. They need to fix this mess!!! 🤬

Here's what worked for me with Okta: 1) Use desktop not mobile 2) Make sure your phone is nearby for 2factor 3) If it fails, wait 24hrs before trying again - multiple attempts can lock you out 4) If still stuck, you gotta call. Use claimyr.com to get through the phones if desperate. Their auto-dialer works.

same boat here bestie. their tech is straight trash rn

Try calling right when they open at 8am. Thats how I got through eventually