NY unemployment login issues - Real ID verification not sending email code

This is a common issue with the new verification system they implemented in January 2025. A few things to try: 1. Make sure the email address on file is correct in his NY.gov ID account 2. Check ALL email folders including junk/spam (sometimes they end up in weird folders like 'promotions' or 'updates') 3. Try adding noreply@labor.ny.gov to his contacts/safe senders list 4. Wait 30 minutes and try again (their system batches email sends) If none of that works, you'll need to call the tech support line at 888-209-8124. Ask specifically for the ID verification team.

my friend had this EXACT same problem!!! the emails never came thru no matter what he did. he ended up having to create a whole new email account with gmail (he was using yahoo before) and then had to call to get them to update his email in the system. such a pain!!

I had this issue too! It turned out that the email was actually coming from a different address than noreply@labor.ny.gov - it was coming from ny.govidentity@secure.ny.gov which my email provider was automatically filtering. You might want to check if his email has any filtering rules or if adding that address helps.

When I dealt with this back in February, I discovered that sometimes the verification system has timing issues. What worked for me was logging completely out of NY.gov, clearing my browser cache and cookies, then waiting a full hour before trying again. The system sometimes gets stuck in a loop where it thinks it's sending codes but isn't actually processing the requests properly. If that doesn't work, unfortunately calling is your only option. The verification team is separate from regular unemployment staff.

Call them!!!! Dont waste time with the email stuff it NEVER works right. The phone sucks too but at least a human can fix it right away

Update: We tried logging out completely, clearing cache, and waiting like someone suggested, but it still didn't work. We've been trying to call for two days now but can't get through - just keep getting disconnected after the automated message about high call volume. This is insane! He can't file his claim at all without getting past this verification step. What are people supposed to do??

Just adding some additional info about this issue based on my experience helping others: Sometimes the Real ID verification has a secondary issue where the email is correctly registered in one part of the system but not synced to the verification subsystem. When you do get through to someone on the phone, make sure they check both the main account email AND the verification system email - they're sometimes stored separately in their database.

am i the only 1 who thinks its totally INSANE that in 2025 they still cant figure out how to make a working website????? like seriously my 10yo nephew could probably build a better system than nysdol!!! its like they WANT to make it impossible to claim benefits we deserve!!

Final update: We finally got this resolved! We used that Claimyr service someone mentioned and got through to a person within about 30 minutes. Turns out there was a mismatch between the email in his NY.gov account and the one in the unemployment system. The agent fixed it on the spot and resent the verification code, which came through immediately. He was able to complete his claim right after. What a relief! Thanks everyone for your help and suggestions.

So glad you got this sorted out! I'm actually dealing with a similar issue right now - my verification emails aren't coming through either. I'm going to try that Claimyr service you mentioned. Quick question though - when you called, did they ask for any specific documentation to verify your identity over the phone? I want to make sure I have everything ready when I get through. This whole Real ID verification rollout has been such a mess!

I'm going through the exact same thing right now! Been trying to get my verification code for 4 days straight and nothing is coming through. I've tried different browsers, cleared my cache, checked every email folder possible, even created a new email address - still nothing. The system keeps saying "code sent" but there's literally nothing in my inbox. This is so incredibly frustrating when you just need to file your claim and get some financial relief. Has anyone had success getting through to the tech support line recently? I'm wondering if the 888-209-8124 number is even working at this point.