NY unemployment claim disappeared after opening with DOL rep - can't certify

This happens sometimes. The system takes 2-3 business days to fully process new claims even after a rep enters them. Since you filed on Friday, try again tomorrow morning. The weekend doesn't count as business days. If it still doesn't show up by Wednesday, then you should call them back.

the same thing hapened to me last month!! i waited 4 days and then my claim magically appeared but then it asked me to verify identity again. so frustrating!!! the DOL system is a complete mess in 2025, they need to upgrade their computers

Don't wait too long. If it doesn't show up by tomorrow afternoon, you need to call them ASAP. I waited a week once thinking it would resolve itself and then had to start the whole process over again. Lost benefits for those weeks.

This is a common issue with newly established claims. The NY unemployment system has a few technical quirks in 2025, particularly with the synchronization between what the representatives input and what appears in your online portal. Here's what you should do: 1. Wait until Tuesday morning to check again (as others mentioned, it takes 2-3 business days) 2. Take screenshots of the error message you're seeing 3. If the claim still doesn't appear, try logging out completely, clearing browser cookies/cache, and logging back in 4. If still not visible by Tuesday afternoon, you'll need to call NYSDOL back When you call, request that they check the 'claim initialization status' specifically. Sometimes claims get stuck in a pending verification stage that only the representatives can see from their end.

I swear the NY unemployment system is DESIGNED to be frustrating. They tell you one thing, the system does another. I had FIVE different claims disappear last year before one finally stuck. And every time I called, I spent HOURS on hold only to be disconnected or told something different by each rep. The system is BROKEN and nobody wants to fix it. Good luck getting through to anyone who can actually help!

wait this just made me check my claim and mine disappeared too!!! i certified last week no problem but now it says no claim on file... is there some kinda system issue happening???

After trying for 3 weeks to get someone on the phone about a similar issue (my claim showed but wouldn't let me certify), I found this service called Claimyr that got me through to an actual DOL representative in under 30 minutes. They have this system that holds your place in the phone queue so you don't have to sit there listening to that horrible hold music for hours. Saved me so much frustration. You can check them out at claimyr.com - they have a video explaining how it works: https://youtu.be/Rdqa1gKtxuE

My neighbor had this happen and she just kept trying every few hours for two days and eventually it showed up. Something about the system refreshing at weird times.

Any update? Did your claim appear in the system yet?