NY unemployment claim suddenly disappeared with 24 days remaining - need urgent help

This actually happens sometimes when there's a system update or glitch. First thing - don't panic and don't file a new claim yet! Filing a new claim when you still have an active benefit year can cause all kinds of problems. Try logging out completely, clearing your browser cache, and logging back in. Sometimes that fixes display issues in the system.

ya this happened to me in january!! the website was showing NOTHING like id never filed before. turned out they were doing some backend update thing. try waiting till tomorrow sometimes it fixes itself

This sounds like what happened during the quarterly system maintenance they did last month. If your partner's benefit year was close to ending (which 24 days remaining would indicate), sometimes the system incorrectly flags accounts for closure. You need to speak with a Tier 2 claims specialist who can see the backend of your account. They have access to restore claims that incorrectly disappear during system updates. Regular call center staff can't help with this specific issue. Few important points: 1. Do NOT file a new claim as that will complicate things further 2. Take screenshots of any error messages you're seeing 3. Document the date your partner last certified successfully 4. Have your partner's NY.gov ID, PIN, and last 4 of SSN ready

I went through this exact nightmare scenario back in February. My claim vanished with about a month left on it. I spent 4 days calling non-stop and couldn't get past the automated system. Finally used Claimyr (claimyr.com) to get through to an actual agent. They have this service that gets you a callback from NYSDOL usually within an hour or so. Saved me so much frustration - they have a video showing how it works here: https://youtu.be/Rdqa1gKtxuE When I finally got through, I had to ask specifically for a Tier 2 specialist like the previous commenter mentioned. The first agent tried to tell me to file a new claim, but I insisted on speaking to someone who could look deeper into the system. The Tier 2 person found my claim was still in the system but had been flagged incorrectly as expired. They restored access the same day.

Just want to add some info based on my experience working with NYSDOL claims (former employee). When claims "disappear" but show an option to file a new claim, it's almost always one of three things: 1. System glitch during maintenance (most common) 2. An automatic flag on the account due to potential identity verification issues 3. A quarterly review flag that incorrectly categorized the claim as completed In all three cases, you need to speak with someone who has administrative access to the claims database. Regular call center staff can see basic info but can't restore "disappeared" claims. If your partner received any correspondence recently about identity verification or quarterly review, that might provide a clue about what triggered this. Also check if any notification was sent to your partner's message inbox in the NY.gov account (many people miss these).

hey did u fix this yet??? let us know what worked!!

Update: We finally got through to someone at NYSDOL! We used the Claimyr service that someone mentioned above, and it actually worked - got a callback within about 45 minutes. The first agent couldn't help but transferred us to a Tier 2 specialist. They confirmed it was a system error during their quarterly data processing. Apparently, because my partner's benefit year was ending in less than 30 days, the system incorrectly flagged it for early closure. The specialist restored access to the claim and all the information is back in the system now. She said he'll be able to certify normally next week and will still get all 24 days he's entitled to. Thank you everyone for your help and advice - especially about not filing a new claim, which would have made things worse!

thx for updating! good to know about not filing new claim, i wouldve probably done that and messed everything up lol