Can't find my award letter on ny unemployment website - help!

Go to your account page, then look for the 'Monetary Determination' tab. It should be on the left side menu. Click that and you'll see all your award letters. You can download them as PDFs. If you can't find it there, check under 'Documents' or 'Correspondence' because sometimes they move things around on the site.

After spending HOURS trying to find my documents and getting nowhere, I ended up using claimyr.com to get a callback from an actual human at unemployment. Cost some $ but totally worth it to get my issue fixed in minutes instead of weeks of frustration. The agent sent my letter right to my email while on the phone! Best money I ever spent to get this resolved quickly. Check out this video to see how it works: https://youtu.be/Rdqa1gKtxuE

The award letter is NOT on the website anymore! At least not where it used to be. I had the same issue last month and you actually need to specifically request them to mail it to you. Go to Contact Us and submit a message asking for it. They sent mine in about a week.

I just went through this exact headache and found out you CANT get it online anymore. The NY unemployment system removed that function in February. You have to call and specifically request it be mailed. So annoying! My landlord ended up accepting my payment history screenshot as proof though - maybe ask if yours will too?

There's no dedicated tab for award letters anymore on the NY unemployment portal. I spent 3 days searching too. 😭 But I found a work-around! If you go to your payment history and take screenshots showing your weekly benefit amount, most places will accept that instead. Just make sure it shows your name and claim ID at the top. That's what I did for my mortgage refinance last month.

Try checking your email inbox from when you first applied. They usually send the initial determination letter as an attachment when you first get approved. I needed mine for an apartment application too and found it in my email from 3 months ago. Subject line was something like 'Your UI Benefit Determination'

Literaly no one at ny unemployment knows how their own system works 🤣 I called 4 different times and got 4 completely different answers about this same issue. One agent told me to look online, one said they'd mail it, one said I needed to fax a request (WHO HAS A FAX MACHINE IN 2023???) and the last one finally just emailed it to me directly. Such a joke.

Here's what I did to get my award letter. Login > Go to your dashboard > Click on 'Payment History' > At the bottom of that page is a tiny link that says 'Document Request' > Select 'Monetary Determination Letter' from the dropdown > Submit. It'll get emailed to you within 1-2 business days. The link is almost impossible to see, its like they hide it on purpose!

I'm a former NYSDOL employee (quit last year thank god) and I can tell you they deliberately make these documents hard to find online. The system was designed in the 1980s and barely updated since. Your best bet is honestly to call, but be prepared to wait 2-3 hours minimum. Pro tip: documents are usually in a folder called 'Correspondence' which is hidden in a submenu under 'Messages' - the UI is terrible.

I don't have a solution but just wanted to say I'M IN THE EXACT SAME SITUATION! My apartment complex needs proof too and I've been searching everywhere for this stupid letter. The whole unemployment website is like a maze designed by sadists. Following this thread hoping someone has an answer 😫

Listen up everyone - I work in property management and deal with this exact issue all the time with tenants. **Most** landlords will accept the PAYMENT HISTORY printout instead of the formal award letter. Print your payment history showing at least 4 weeks of payments, make sure your name and claim ID are visible at the top. This works for 90% of rental verifications. If they insist on the official letter, you need to call NY unemployment directly.

Hey OP if ur still looking - they just updated their website AGAIN in March and now award letters are under ur DOCUMENTS section, but u have to click the 3 little dots at the top right corner of the dashboard first to find that menu. It's completely unintuitive! Took me forever to find it too.

The best way to get ANY document from NY unemployment is to actually talk to a human (shocking, I know). After trying for weeks to navigate their website, I finally got through to someone using claimyr.com - it's a service that waits on hold for you then calls when an agent picks up. My problem was solved in 5 minutes once I actually got to talk to someone. Their website is practically useless for anything important.

Am I the only one who thinks the entire unemployment system is DELIBERATELY designed to be confusing so people give up trying to get benefits they're entitled to? 🙄 Every single thing from finding documents to weekly certifications seems designed to trip people up. I've been on unemployment 3 times in my career and it gets WORSE every time.

There should be a detailed guide how to handle EVERYTHING with NY unemployment. Their website is so freaking frustrating. Good luck OP, I've been where you are and it sucks.