New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!

Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.

Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.

An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!

Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.

IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Laila Prince

NY unemployment 1099-G shows $5K paid but I haven't received any payments since September

Soooo I just got my 1099-G form in the mail yesterday and I'm completely confused. According to this form, NY unemployment supposedly paid me $5,810 since September 2024. The problem? I haven't received A SINGLE PAYMENT! I've been faithfully certifying every single week for the past 17 weeks straight and my bank account is still empty. No deposits, no pending transactions, nothing. How can they send me a tax form for money I never got?? Has anyone else dealt with this bizarre situation? I'm legit laughing to keep from crying at this point 😂 because I've been struggling for months while apparently the IRS thinks I've been getting paid! What should I do about this?

Marilyn Dixon

just wondering... if you've been certifying for 17 weeks with no money why did u wait so long to say something?

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Laila Prince

I've been calling regularly but never get through. I posted on here before about the delays but didn't get many responses. The 1099-G is what finally pushed me over the edge because now it's a tax issue too.

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Isabel Vega

Just wanted to follow up - were you able to get through to anyone at NYSDOL? If you're still having trouble, remember that you can also try contacting your state assembly person's office. They often have dedicated staff for helping constituents with unemployment issues and can sometimes get faster responses than calling directly.

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Laila Prince

UPDATE: I finally got through today using the Claimyr service someone mentioned! It actually worked. Turns out there was a routing number error in my direct deposit info. One digit was wrong! The agent corrected it and said I should receive all back payments within 3-5 business days. They're also sending a corrected 1099-G. Such a relief! Thanks everyone for your help!

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Andre Moreau

Need direct NY unemployment phone number - eligible for $5000 but can't reach anyone

Does anyone know the direct number to speak to a REAL PERSON at NY unemployment??? I was claiming from November 2024-March 2025 and only received ONE payment. I kept filing for two more months after that and still didn't get anything else. Had to go back to work since I was literally getting nothing and bills were piling up. Then out of nowhere, two days ago I got a letter saying I'm eligible for over $6,100?!?! Every time I call the main number I can never reach an actual human - they just transfer me around and eventually hang up. This is so frustrating! Has anyone actually managed to talk to a representative recently? I need this money but don't know how to actually get it processed.

Jamal Thompson

If you do manage to speak with a representative, make sure you have these things ready: 1. Your NY.gov username and password 2. Social Security Number 3. The exact dates of all claims you filed 4. Any documentation of part-time work during your claim period 5. The claim ID numbers if you have them 6. A copy of the letter saying you're eligible for $6,100 This will save time and make sure they can actually help you in one call. Based on what you've described, it sounds like you may have had a break in claim that's now been resolved, but the payment mechanism is still on hold.

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Andre Moreau

This is really helpful, thank you! I'll gather all of this info before I start calling on Tuesday. The letter has a claim ID that starts with T-25 which is different from my usual claim number, if that means anything to anyone?

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Liam O'Connor

A T-25 prefix typically indicates a determination for a specific issue rather than your regular claim. This actually confirms my suspicion that there was a hold on your account that has now been resolved. The $6,100 letter is likely a formal determination that you're eligible for those back weeks. Once you speak with an agent, they should be able to release those funds.

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Zoe Christodoulou

Update us if you get through! I'm having similar issues right now and could use the tips. The whole system is such a mess this year.

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Andre Moreau

Will do! Going to try all these suggestions next week. Fingers crossed I can get this resolved and actually receive my benefits!

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Anastasia Kozlov

Confused about NY unemployment - got monetary benefit letter saying I don't qualify but then received IDme verification letters?

I'm really confused about my unemployment claim in NY. Last week I got my monetary benefit determination letter which seems to say I don't qualify (something about insufficient wages in my base period). But then yesterday I received TWO separate letters telling me I need to do the IDme verification process. Why would they send me verification instructions if I'm not eligible? Does this mean I might qualify after all? Has anyone else experienced this? Should I still complete the IDme verification or is it a waste of time?

Luca Russo

Just wanted to update - I finally got through to someone after 3 weeks and they told me I got denied because I quit my job, NOT because of the monetary determination! So even if you complete all their stupid steps, they can still deny you for completely different reasons they never tell you about until the end! This system is BROKEN.

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Nia Harris

That's because quitting voluntarily generally makes you ineligible unless you had good cause as defined by NY unemployment law. This is separate from the monetary determination. The denial process should specify the reason though - if it didn't, you might want to appeal and request clarification.

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Anastasia Kozlov

Quick update: I completed the IDme verification yesterday (was actually pretty smooth) and today I received another letter asking me to call for a phone interview about my claim. Maybe there's hope after all! Thanks everyone for your help explaining the process - I would have given up without your advice.

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Aisha Mahmood

That's great news! The phone interview is often about your reason for separation from your employer or to clarify details about your work history. Be honest, have your dates of employment ready, and explain clearly why you're no longer working. Good luck!

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Isaiah Cross

Can't reach NY unemployment for missing backpay - tried 30x daily for a month

I'm at my wit's end with NY unemployment backpay! My claim was deemed eligible with backpay approved about a month ago. Before my claim was finalized, I had ZERO issues getting through to the call center. Then a specialist helped me certify for all my back weeks over the phone and told me to just continue claiming weekly going forward. Fast forward to now - I've been receiving my regular weekly payments for a month, but not a single penny of the backpay they approved. Even worse, it's literally IMPOSSIBLE to reach anyone now. I call at exactly 8:00am when they open, try 30+ times throughout the day, and instantly get the automated message to "call back tomorrow" before being disconnected. It's like they've flagged my number or something? Or maybe they're screening my SSN and sending me straight to the automated rejection? I've also sent 7 separate messages through my online account and nobody has responded to ANY of them. Is this happening to anyone else right now? What else can I possibly do to get my backpay that was already approved? I'm seriously starting to wonder if they're just hoping I'll give up...

Paloma Clark

just wanted to say ur not alone. same exact thing happening to me and my roommate. this system is trash!!

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Isaiah Cross

UPDATE: I finally got through to someone! I tried the TTY line like someone suggested here and was able to speak with an agent. They confirmed my backpay was approved but sitting in a "pending release" status that required supervisor override. The agent submitted the request and said I should see the payment within 5-7 business days. They also gave me a direct reference number to use if I need to follow up. Thank you all for the helpful suggestions!

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Heather Tyson

Great news! Make sure to write down that reference number and the name of the agent if they provided it. If you don't see the payment in 7 business days (which sometimes happens), call the TTY line again and provide the reference number immediately. This will get you to the same department instead of starting over.

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Evelyn Kelly

Excellent update! This is exactly how the process should work. The supervisor override is common for backpay claims over a certain dollar amount or that cross fiscal quarters. The reference number is the key - that means they've properly logged the action in the system.

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Olivia Martinez

Filing for NY unemployment with severance pay lump sum - wait until January?

I just got laid off and will be receiving severance pay through the end of December 2025. They're paying me a lump sum on October 15th instead of regular paychecks. Can I file for NY unemployment now or do I have to wait until January 1st when my severance period officially ends? I'm confused about how the lump sum affects my eligibility date. Also, is there any way to actually speak with a real person at the unemployment office? I've tried calling the main number 4 times already but keep getting stuck in the automated system. I really need to ask specific questions about my situation that the website doesn't answer.

Olivia Martinez

Thank you all for the advice! I'm going to file my claim today and make sure I clearly report the severance as covering through December. I'll also make sure to certify every week even though I probably won't get benefits until January. I think I'll try that Claimyr service too since I really want to speak with someone to make sure I'm doing everything correctly. Seems worth it to avoid any delays or mistakes with my claim. I'll update here if I run into any other issues or learn something that might help others in similar situations.

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Rajiv Kumar

One more tip - take screenshots of EVERYTHING during the application process. I had an issue where the system glitched and they claimed I never submitted something I definitely did. Having screenshots saved me weeks of headaches. Also, write down your confirmation numbers from each weekly certification!

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Olivia Martinez

That's great advice - I wouldn't have thought to do that. I'll definitely take screenshots throughout the process!

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Ravi Malhotra

NY unemployment tax transcript missing for 2023 - filed but nothing showing

I filed my NY taxes back in April and just logged into the tax transcript system to check on my federal unemployment taxes, but there's absolutely nothing there for 2023. I already received my state tax refund (which included my unemployment income), but my federal refund is still missing. The weird thing is neither my state nor federal tax info is showing up on my transcript at all. What does this mean? Is this normal when you've claimed unemployment benefits? I'm starting to panic because I need that federal refund and I'm worried something's wrong with my filing. Has anyone else had their unemployment tax transcript completely missing like this?

Omar Farouk

check ur mail too. sometimes they send letters asking for more info but dont update the online stuff

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Ravi Malhotra

Good point! I'll keep an eye on my mail. I haven't received anything yet, but I'll make sure I don't miss anything important.

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Chloe Davis

Has anyone tried going to their local IRS office in person? I'm wondering if that would be faster than calling? This is so stressful!

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AstroAlpha

In-person visits require appointments, and they're typically booked weeks in advance. Also, the representatives at local offices often don't have any more access to accelerate processing than phone representatives do. They're most helpful for complex issues or when you need to submit documents in person. For a return that's simply still processing, an in-person visit likely won't speed things up.

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Nadia Zaldivar

NY unemployment claim stuck in fraud review for months - only got 1 payment

I'm desperate for help with my NY unemployment situation. I filed a claim in November 2024 but have only received ONE WEEK of payments since then!!! Apparently there's some fraud flag on my account, but I've been trying to resolve this for FIVE MONTHS now. Every time I call NYSDOL, they give me the runaround and refuse to transfer me to a level III claims specialist. They just keep saying they'll "escalate" my case, but nothing happens. I've verified my identity through ID.me TWICE with video conferences. I've uploaded the confirmation emails multiple times to the portal. I even got a message through the online portal telling me to "contact DOL immediately for intake" - but when I called yesterday, the rep said that wasn't enough reason to transfer me to a specialist! I'm absolutely at my wits end. Does anyone know what else I can do? I KNOW this is a valid claim, and I'm pretty sure it's illegal for them to make me start a new claim when I've been waiting all these months for the payments I'm entitled to from my original claim. Any advice would be greatly appreciated!

Nadia Zaldivar

Update: I tried calling again this morning using the specific language about Section 597.4 that was suggested, and it actually got me transferred to someone higher up! They still couldn't fully resolve my case on the spot, but they confirmed my ID verification is showing up in their system and said they're expediting my case review. They gave me a direct callback number and said I should hear something within 5-7 business days. Fingers crossed this actually leads to something! Thank you all for your suggestions.

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Avery Davis

That's great progress! Make sure to document the name of who you spoke with, their ID number if provided, the time of the call, and exactly what they promised. If you don't hear back in 7 business days, call that direct number and reference all these details. Keep us updated!

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Collins Angel

Glad you're making progress! Just a heads up that those callback promises don't always happen. If you don't hear back in 7 business days, that's when services like Claimyr can really help because you can get back to a specialist directly instead of starting the whole process over.

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Ev Luca

anybody else think its crazy that in 2025 we still have to jump through all these hoops just to get our benefits?? the whole system needs to be completely redone!!

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Marcelle Drum

AGREED!!!! And they wonder why people get so frustrated. Its like they WANT us to give up and stop claiming what we're entitled to. I bet they save millions by making the process so difficult that people just give up.

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Mateo Perez

How to update direct deposit info for NY unemployment benefits when phone support fails

I'm trying to update my direct deposit information for my NY unemployment benefits but it's driving me CRAZY! The website is confusing and I can't find where to update my banking info. I tried calling the NYSDOL several times but keep getting transferred or disconnected. One rep told me to go to the payment method section, another said I need to do it through NY.gov ID. Has anyone successfully changed their direct deposit info recently? What's the actual process? I just want my money to go to my new account!

Carmen Ortiz

Just wanted to add something I learned when updating my direct deposit info in February. If you try to use a prepaid card account or certain online banks, the system sometimes rejects them even though they're valid accounts. The NYSDOL system seems to prefer traditional bank accounts from major banks. Had to switch from my online bank to my credit union account to get it to go through.

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Mateo Perez

I'm using Chase so hopefully that's traditional enough! Thanks for the tip though, that's good information for anyone using online-only banks.

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CosmicCrusader

did u fix it yet? let us know what worked so other people can see

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Mateo Perez

Yes! Tried at 11pm and the option appeared. Successfully updated my info and according to the payment history, the next deposit should go to my new account (after a possible paper check for the first payment). Thanks to everyone for the help!

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Rami Samuels

Can I file a new NY unemployment claim after benefits end or do I need to reopen?

My NY unemployment benefits just ran out last week after getting the full 26 weeks. My job search isn't going well and I'm still unemployed. Can I just file a new claim right away or is there some waiting period? Or am I supposed to "reopen" my existing claim somehow? The website is confusing me because it keeps talking about "filing a new claim" vs "reopening" and I don't understand the difference. Anyone know what I'm supposed to do in this situation?

Rami Samuels

UPDATE: I finally got through to someone! I used that Claimyr service someone mentioned above and it worked great. The agent confirmed that I CAN file a new claim because I earned enough at my part-time job during my benefit year. She helped me file it over the phone. Just wanted to update in case anyone else has the same question in the future. Thanks everyone for your help!

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Haley Bennett

That's great news! Thanks for coming back to update us. It's actually quite rare to qualify for a new claim within the same benefit year, so you're one of the lucky ones. Make sure you keep certifying weekly and continue your job search activities.

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Jacinda Yu

NY unemployment max payout suddenly increased - what does this mean for my benefits?

I just checked my NY unemployment account this morning and noticed my maximum benefit payout amount increased by about $1,200. I didn't file any new claims or make any changes. Has this happened to anyone else? Does this mean I'll get higher weekly payments or just that my benefits will last longer? I'm confused because I thought benefit amounts were fixed when you first apply.

Landon Flounder

btw just so u know this happens when they findmissing wages but it CAN also happen if ur claim type changed. like if u were on a disaster claim and got moved to regular UI or something. but sounds like urs is the wage thing since u didn't apply for anything new

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Finley Garrett

thats not right. disaster claims dont convert to regular UI automatically. two different programs. but ur right about the wage thing

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Jacinda Yu

Just wanted to update - I got my regular payment this week and the amount was the same as always, but when I log in it shows I have more weeks available now. So you guys were right! Thanks again for clearing this up!

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Ally Tailer

Awesome! Always nice when something goes RIGHT with unemployment for once 😂

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