Need direct NY unemployment phone number - eligible for $5000 but can't reach anyone

The regular number (888-209-8124) is useless, everyone knows that. They have that stupid automated system that just goes in circles. I spent THREE DAYS trying to get someone last month. Try calling exactly at 8:00 AM when they open, that's the only time I've ever gotten through.

The problem is their phone system gets overloaded. There's actually no "secret" direct number to a claims specialist - they all use the same queue system. What you need to do is: 1. Call 888-209-8124 2. When prompted, press 1 for English (or appropriate language) 3. Enter your SSN and PIN when asked 4. Press 2 for "claim questions" 5. Then press 5 for "speak to an agent" But the key is timing. Call Tuesday-Thursday (avoid Mondays and Fridays), and try between 8:15-8:30am or 3:30-4:00pm when volumes are typically lower.

Have you tried looking at your payment history in your online account? That $6,100 letter sounds like they might have processed retroactive payments for all those weeks you claimed but didn't get paid. Sometimes they approve a bunch at once and the money shows up all together. Check if there's a payment date listed or if it still says "pending".

they probably put a hold on ur account for some reason. happened to me too. they send letters but never actually release the $$$. typical govt BS if u ask me

I was in the EXACT same situation last month!!! Claimed for weeks, only got 2 payments, then nothing for months. Got a letter saying I was owed over $4000. Called and called and CALLED with no luck. Eventually I used this service called Claimyr that got me through to an agent in about 20 minutes. Cost money but honestly saved my sanity after trying for weeks. Check out their demo: https://youtu.be/Rdqa1gKtxuE - the website is claimyr.com. The agent I spoke to fixed everything and I got my backpay 3 days later.

Has anyone tried the alternate DOL number? 888-783-1370? Sometimes it connects you to a different department who can at least transfer you properly instead of just disconnecting you.

i had this issue and found out later it was becuz they needed additonal info but never told me!!! the online message system is better than phone tbh. go to ur account and send a message through the secure portal. took 3 days but they actually responded and told me what was wrong.

If you do manage to speak with a representative, make sure you have these things ready: 1. Your NY.gov username and password 2. Social Security Number 3. The exact dates of all claims you filed 4. Any documentation of part-time work during your claim period 5. The claim ID numbers if you have them 6. A copy of the letter saying you're eligible for $6,100 This will save time and make sure they can actually help you in one call. Based on what you've described, it sounds like you may have had a break in claim that's now been resolved, but the payment mechanism is still on hold.

Update us if you get through! I'm having similar issues right now and could use the tips. The whole system is such a mess this year.