Need phone number to reach NY unemployment live agent about backpay issue

The main number (888-209-8124) is still your best option, but you have to call exactly at 8:00 AM when they open. If you call even 5 minutes later, you'll be stuck in the queue all day. Also, press 9 for representative instead of going through the menu options. Sometimes it works, sometimes it doesn't.

have u tried the callback option? sometimes works better then waiting on hold

I was in your exact situation last month with 6 weeks of backpay stuck in limbo. After wasting days trying to call, I used Claimyr (claimyr.com) and got through to an agent in about 20 minutes. They basically call for you and connect you when they reach a human. Check out their demo video if you're curious how it works: https://youtu.be/Rdqa1gKtxuE - seriously saved my sanity and got my backpay released within 48 hours after speaking with someone.

Former NYSDOL employee here. The backpay issue you're describing is extremely common in 2025 due to the new automated review system they implemented. When payments show as "approved" but not released, it's typically one of three things: 1. Identity verification flag (most common) 2. Employer protest requiring manual review 3. System glitch in the payment processing module Unfortunately, all three require speaking with a Tier 2 agent who can override the hold. And yes, phone lines are overwhelmed due to budget cuts. If you absolutely cannot get through by phone, you can try emailing backpay2025@labor.ny.gov with your FULL claim ID in the subject line. Response time is 7-10 business days though.

the whole system is RIGGED!!! they DELIBERATELY make it imposible to talk to anyone so they dont have to pay us OUR MONEY!!! ive had $2,340 stuck in limbo since JANUARY and still nothing!!! this is how they save money, by making it so hard to get help that people give up!!!!

I had a similar backpay issue in February. What worked for me was contacting my state assembly member's office. They have direct lines to NYSDOL liaisons and can often get things resolved within a few days. Look up your assembly district and send them an email explaining your situation with your claim ID number.

my brother in law used that claimyr thing the other person mentioned & it worked for him but i think he had to pay for it

Update on my earlier advice: I just learned NYSDOL changed their phone system last month. Now the best time to call is actually between 7:30-7:45 AM (yes, before they officially open). The queue starts accepting callers earlier than advertised. Also, when prompted for your PIN, enter it VERY slowly with pauses between each number. This sometimes bypasses the standard menu tree and gets you to an agent faster. Good luck!

UPDATE: I finally got through to a live agent this morning!!! Used Claimyr and had a call back with an agent in about 30 mins. The rep said my backpay was stuck because of a "wage verification hold" that needed manual override. She processed all 4 weeks while I was on the phone and said the money should be in my account within 2-3 business days. SUCH A RELIEF!!! Thank you everyone for your suggestions and help!!