Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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If anyone is having trouble getting through to the NY Tax Department about this issue, I recently discovered a service called Claimyr that helps you get through to agents quickly. I was trying for days with no luck, but with Claimyr I got through in about 15 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE They basically call and wait on hold for you, then call you when an agent is on the line. Really helpful when dealing with these time-sensitive tax issues.
Does this actually work? Seems too good to be true after spending HOURS trying to reach someone.
Yes, it really works. I was skeptical too but was desperate after multiple failed attempts. You do have to provide your phone number so they can call you when they get through, but it saved me hours of frustration.
Update: I finally got through to the tax department (used that Claimyr service someone mentioned above - worked great). They confirmed I do owe the tax but said I can set up a payment plan. The agent also said I could request penalty abatement by writing a letter explaining I was confused by the federal exclusion. Still not happy about this but at least I know what I'm dealing with now. Thanks everyone for your help!
Glad you got it resolved! For anyone else in this situation, make sure to get the payment plan in writing and keep records of all your communications with the tax department.
good to know! gonna try to call them tomorrow
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i got the same problem rn. money shows released on dol website since March 8 but nothin on my card yet. let me know if u figure it out!
Will do! I'm going to try all the suggestions here tomorrow and I'll update with what works.
One more thing to check - log into your KeyBank account online (not just the mobile app) and look for any alerts or action items. Sometimes they place a hold on deposits for verification but only notify you through the web portal, not the app. It's a ridiculous system but worth checking.
Just checked the web portal and found an alert! There's something about 'additional verification required' that wasn't showing in the app at all. I need to call their verification department tomorrow. Thank you so much for this tip!
Great! That's likely your issue then. Call their verification department first thing tomorrow. They'll probably ask for ID verification or address confirmation. Once that's cleared, your funds should be released within 24-48 hours.
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if it goes longer than a week you might need to call them. my cousin had to wait almost 2 weeks once and it turned out there was some flag on his account cuz the new bank was out of state or something weird
2 weeks?? that's crazy!! the unemployment system is such a mess
UPDATE: My payment just hit my new account this morning! It took exactly 6 business days from when I changed my bank info. Thanks everyone for the reassurance - you were all right that I just needed to wait. I wish the NYSDOL website had explained this delay period when I made the change. Would have saved me a lot of stress!
Great news! Glad it worked out. This is definitely something NYSDOL should communicate better during the bank change process.
Excellent! Always good to hear when things resolve themselves. For future reference, any changes to your claim (address, bank info, etc.) typically have a processing delay. Just part of dealing with government systems unfortunately.
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I was in event management before everything collapsed in 2020. I've never done customer service but at this point I'd be willing to try anything remote. Do you know if they offer training or if they need prior experience?
Amara Nnamani
did they give u a direct number to call them back if theres any problems with ur payment? im thinking of leaving a note on my door so i dont miss their call lol
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Liam Fitzgerald
•No, and that was the frustrating part! They called from a blocked number and didn't leave any direct way to reach them again. Definitely keep your phone with you at all times - I almost missed the call because I was in the shower!
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Ava Garcia
MY ACCOUNT SAYS THE EXACT SAME THING! Pending for no reason since January and my landlord is threatening eviction. I can't even get through the phone system to talk to a real person. I've sent 12 messages through the online portal and gotten zero responses. Did they tell you why yours was held up for so long? Was there something specific you did that finally got them to call you?
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Liam Fitzgerald
•They didn't really explain much other than saying there was a "verification issue" with my employer. I didn't do anything special - the call was completely unexpected. I had given up hope of ever getting through to anyone. Hang in there!
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