Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Jayden Hill
Any update? Were you able to get this resolved? I'm having the same issue now and wondering what worked for you.
Max Knight
•Yes! I finally got it fixed yesterday. The problem WAS the email mismatch. I used that Claimyr service someone mentioned above and got through to an agent in about 15 minutes. They updated my email in the system to match my ID.me email, and then I had to log out, wait an hour, and try again. It worked! My claim is now processing and they said I should get my back payments within 3 business days. Such a relief!
Aidan Hudson
i had something similar happen but my problem was i put my nickname (Mike) in ID.me but my full name (Michael) was on my unemployment stuff. easy fix once i talked to someone but took forever to figure out!
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ThunderBolt7
My payment was a day late last week with no explanation, then suddenly appeared. The NY unemployment system is totally overloaded right now with the new claims processing system they implemented in January. I've heard they're having lots of technical glitches. My neighbor works for the state (not unemployment specifically) and said there's a lot of backend issues they're still working out with the new software. I wouldn't panic unless it goes beyond Thursday.
Luca Ricci
•That's reassuring to hear. I hadn't heard about a new system, but that explains a lot. Thanks!
Andre Dupont
Just an update for everyone in this thread - NYSDOL just posted on their Twitter account that there was indeed a processing delay affecting some payments that were certified on Sunday. They expect all pending payments to be released by tomorrow morning. If anyone doesn't receive their payment by Thursday, they're recommending you call the payment processing line directly.
Luca Ricci
•Thank you for sharing! Just checked and my payment status just changed from 'pending' to 'released' about an hour ago. What a relief!
mines still pending 😩 guess ill wait till tomorrow
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Kaylee Cook
I got so confused about all this unemployment stuff too when I lost my job. The base periods and calculations are like reading a foreign language sometimes lol. I was approved for benefits but then had this weird issue where they kept saying I needed to upload more documents. Anyway, totally off topic but just wanted to say I feel your confusion!
Gavin King
•Haha yes the whole system feels designed to be confusing! Glad I'm not the only one who struggles with understanding all of it.
Gavin King
Update: You guys were right! I just certified for my first week on the new claim and it went through fine. The payment is already showing as 'released' in my payment history. Thanks everyone for the help and advice! Such a relief.
Nathan Kim
•Great news! Just remember to keep your work search records for at least a year. NY requires 3 work search activities per week, and though they don't check everyone, if you get selected for an audit and don't have records, you could have to pay benefits back.
awesome! glad it worked out for u
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NebulaNomad
Thank GOD they're getting rid of KeyBank!!! Worst customer service ever! I hope the new provider actually answers their phones!
Update: I was able to get my transaction history! I ended up following the advice to visit a KeyBank branch in person. The representative was really helpful and printed my complete history for free. For anyone else needing this, definitely try the in-person option if you can - it was much easier than dealing with phone systems. Thanks everyone for all your suggestions!
QuantumQuest
My sisters boyfriends brother works for unemployment (not in NY but still) and he says their whole computer system is from like 1995 and crashes ALL THE TIME. They know it's a problem but the state won't pay to fix it properly. They just keep patching it together. It's ridiculous.
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Miguel Ortiz
•i heard they spent millions on the new system and it STILL doesn't work lmao govt efficiency at its finest
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Dmitry Popov
UPDATE: Just a heads-up to everyone in this thread - I've been told by several claimants that the website is working again as of this morning. They apparently fixed whatever was causing the crashes. @OP - try logging in now and see if you can certify! If not, definitely try that automated phone certification line that was mentioned.
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Sofia Ramirez
•OMG IT'S WORKING!! Just logged in and was able to certify for the week! Thanks everyone for your help and advice. What a relief!!
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Yara Haddad
•cool! make sure you certify every week from now on even if site is acting weird. use the phone system as backup
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