New York Unemployment
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NY unemployment phone claim system rejecting my PIN - website also down completely
Is anyone else having trouble claiming NY unemployment benefits by phone today? The automated system keeps telling me my PIN is incorrect even though I KNOW it's right (been using the same one for months!). I've tried 3 times already and I'm worried about getting locked out. The website isn't working either - I've tried Chrome, Firefox and even Safari but it won't load at all, just keeps spinning forever. Anyone know what's going on or how to fix this? My payment is already late and I need to certify before the week ends!
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Will I get remaining NY unemployment tax credit if not claiming child this year?
This is my first time dealing with this... I claimed my son on last year's taxes and got those monthly advance child tax credit payments from NY unemployment. But this year his dad is claiming him on taxes (we alternate years). Will I still get the other half of that child tax credit money or am I out of luck? I thought I was supposed to get the rest when I file taxes, but now I'm confused since I'm not claiming him this year. Has anyone dealt with this situation before?
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im in a similar situation except im the other parent who gets to claim our kid this year. my ex got all the advance payments last year but now i should get the full credit minus what they already got. its confusing but actually works out fair in the end if you alternate years claiming the kid
FAIR?? HARDLY! The parent who has the kid more during the year should ALWAYS get the tax benefits regardless of whatever agreement you made! The system is BROKEN!
Just to be clear about one thing - this isn't specific to New York. The Child Tax Credit is a federal program administered by the IRS, not by New York State or NYSDOL. The tax implications would be the same regardless of which state you live in. You may have received notifications through your NY.gov account as a courtesy, but the program itself is federal.
That makes so much more sense now! I got confused because I got notifications about it through my NY.gov account. Thank you for clarifying!
NY unemployment ID.me verification loop - can't file new claim in 2025
I've been trying to file a new NY unemployment claim for over a week now and I'm completely stuck. The system doesn't show any option to file a new claim for me or anyone I know who's trying. When we get to the ID.me verification part, it either doesn't take us to the next step or just keeps refreshing the page endlessly. Has anyone successfully filed a new claim recently? What exactly did you do to get past this verification loop? I've tried different browsers, clearing cache, everything. So frustrated!
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i think the website is just broken on weekends, i couldnt file at all last sunday but tried monday morning and it worked fine
Really? That's good to know. I've only been trying on evenings and weekends because I work during the day. Maybe that's part of my problem! Did you use a computer or phone when it finally worked?
used my laptop, chrome browser. but i think its more about timing than device tbh
UPDATE: I finally got it to work! For anyone else struggling, here's what worked for me: 1. I completed the ID.me verification separately first 2. Waited 48 hours as suggested 3. Logged in using Chrome incognito mode 4. The "File A New Claim" option appeared this time! Thanks everyone for your help. The verification loop was incredibly frustrating, but persistence paid off. Now I just have to wait and see if my claim gets approved.
Great news! Glad it worked out for you. Make sure to certify weekly on time once your claim is approved - the system is much more strict about that in 2025.
congrats! still fighting with mine 😭 but this gives me hope
How to get NY unemployment 1099-G without login credentials for 2025 tax filing
Does anyone know if NY unemployment will let us request 1099-G forms by phone this year like they did last year? My issue is I don't have a login name anymore (lost access to my old email) and I know the 1099s are coming out at the end of January. Really hoping I don't have to create a whole new account just for this tax document. Has anyone been able to get their 1099-G by calling NYSDOL directly in previous years?
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update?? did u get ur 1099 yet? im in same boat
Yes! Finally got it. I ended up using that Claimyr service that someone mentioned above and got through to a rep in about 30 minutes. They verified my identity and sent the 1099-G to my new email address through a secure link. Much easier than I expected once I actually reached someone who could help.
NY unemployment ID.me verification tips - using 2 devices made it work for me
Just wanted to share a quick tip for anyone struggling with the ID.me verification for NY unemployment. After 3 failed attempts and nearly giving up, I figured out something that worked for me. Try using 2 separate devices during the process - I used my laptop to go through the main ID.me steps, then my phone for uploading pictures of my license and doing the facial recognition part. Not sure why, but this combo seemed to work when nothing else did. Also, some important details I learned the hard way: - Place your license/passport on a gray or darker plain background when taking pictures (white backgrounds caused errors for me) - For facial recognition, make sure you're in a VERY well-lit area - Turn your phone brightness all the way up during the face scan Hope this helps someone else avoid the frustration I went through with the new 2025 verification requirements. Has anyone else found tricks that worked for them?
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i'm confused about something sorta related... after u verify with id.me do u still need to upload those wage forms? i did the id.me thing but now theres some message about quarterly wage verification?
Yes, these are two separate requirements. ID.me verifies your identity, while the quarterly wage verification confirms your employment and income. For the wage verification, you need to upload your pay stubs or W-2 forms for the base period specified in your claim. This is part of the standard process for determining your benefit amount and preventing fraud. You should upload these documents through your NYSDOL account dashboard under the "Upload Documents" section.
I had my account completely locked after ID verification and it took FOREVER to fix. When I finally got someone on the phone they said it was because my married name on my license didn't match my birth name they had on file. So anyone with name changes should make sure all their identity documents match before starting this process!
That's such a good point! I didn't even think about name change issues. The whole system seems designed to create problems rather than solve them. Thanks for sharing this tip!
Carmen Lopez
Update: The NYSDOL just posted on their Twitter account that the system should be fully operational again by 8pm tonight. They're extending the certification window by 24 hours for anyone affected by today's outage.
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Andre Dupont
thx for the update! finaly some good news
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Yuki Ito
GUYS IT'S WORKING NOW!! I just got through on the phone system and was able to certify. My PIN worked fine this time. For anyone still having issues, keep trying - seems like they're slowly bringing everything back online!
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QuantumQuasar
Great to hear! For anyone else reading this thread later, this is a good reminder to always try certifying early in your certification window rather than waiting until the last day. System outages like this happen frequently enough that it's good to give yourself some buffer time.
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