New York Unemployment
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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
$19.99StandardOne price
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
NY unemployment ID.me verification stuck for 3 weeks - can't complete claim
I started my NY unemployment claim about a month ago and everything was going fine until I got to the ID verification part through ID.me. I uploaded my driver's license and took the selfie, but then it got stuck on the "verifying your identity" screen. That was THREE WEEKS ago! Every time I try to log back in, it just says my verification is "in progress" but nothing happens. I can't complete my claim without this step and I'm running out of money. I've tried calling the unemployment office about 20 times but can't get through to anyone. Has anyone else had this ID.me problem with NY unemployment? How did you fix it?
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NY unemployment tax confusion - received letter about $10,200 taxable amount from 2020 return
I just got a weird letter from NY state tax department about my 2020 tax return where I received unemployment benefits. The letter is asking about making the $10,200 in unemployment benefits from 2020 taxable? I thought the federal government made the first $10,200 of unemployment NON-taxable for 2020 because of the pandemic. Is NY state doing something different? Anyone else get this letter recently? I'm confused because this is from a tax return filed years ago. Do I need to respond or pay additional taxes now?
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If anyone is having trouble getting through to the NY Tax Department about this issue, I recently discovered a service called Claimyr that helps you get through to agents quickly. I was trying for days with no luck, but with Claimyr I got through in about 15 minutes. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/Rdqa1gKtxuE They basically call and wait on hold for you, then call you when an agent is on the line. Really helpful when dealing with these time-sensitive tax issues.
Does this actually work? Seems too good to be true after spending HOURS trying to reach someone.
Yes, it really works. I was skeptical too but was desperate after multiple failed attempts. You do have to provide your phone number so they can call you when they get through, but it saved me hours of frustration.
Update: I finally got through to the tax department (used that Claimyr service someone mentioned above - worked great). They confirmed I do owe the tax but said I can set up a payment plan. The agent also said I could request penalty abatement by writing a letter explaining I was confused by the federal exclusion. Still not happy about this but at least I know what I'm dealing with now. Thanks everyone for your help!
Glad you got it resolved! For anyone else in this situation, make sure to get the payment plan in writing and keep records of all your communications with the tax department.
good to know! gonna try to call them tomorrow
Finally got my NY unemployment backpay after 7 weeks - DOL specialist actually called me!
Just wanted to share some good news in case anyone else is in limbo. After waiting FOREVER (ok 7 weeks) with pending payments and getting zero responses through the message system, a DOL specialist finally called me today! They released all seven weeks that were owed to me and said the money should hit my account within 2-3 business days. Turns out they actually are working on the backlog, despite how it feels sometimes when you're waiting! 🤣 Just wanted to give some hope to those still stuck in pending status. Don't give up! 🙏
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did they give u a direct number to call them back if theres any problems with ur payment? im thinking of leaving a note on my door so i dont miss their call lol
No, and that was the frustrating part! They called from a blocked number and didn't leave any direct way to reach them again. Definitely keep your phone with you at all times - I almost missed the call because I was in the shower!
MY ACCOUNT SAYS THE EXACT SAME THING! Pending for no reason since January and my landlord is threatening eviction. I can't even get through the phone system to talk to a real person. I've sent 12 messages through the online portal and gotten zero responses. Did they tell you why yours was held up for so long? Was there something specific you did that finally got them to call you?
They didn't really explain much other than saying there was a "verification issue" with my employer. I didn't do anything special - the call was completely unexpected. I had given up hope of ever getting through to anyone. Hang in there!
NY unemployment direct deposit missing after bank change - payment disappeared!
I'm in a total panic right now. I updated my direct deposit info for my NY unemployment benefits last Tuesday because I switched from Chase to Bank of America. The website said the change was successful, and I got the confirmation number. BUT my weekly payment that was supposed to hit yesterday ($582) is completely missing! It's not in either bank account, and my payment history on the NYSDOL site shows it was processed but doesn't show which account it went to. I've been calling the claims center non-stop since 8AM but keep getting the busy signal or disconnected. Has anyone dealt with this before? How long does it typically take for payments to show up after changing bank info? I really need this money for rent next week!
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if it goes longer than a week you might need to call them. my cousin had to wait almost 2 weeks once and it turned out there was some flag on his account cuz the new bank was out of state or something weird
2 weeks?? that's crazy!! the unemployment system is such a mess
UPDATE: My payment just hit my new account this morning! It took exactly 6 business days from when I changed my bank info. Thanks everyone for the reassurance - you were all right that I just needed to wait. I wish the NYSDOL website had explained this delay period when I made the change. Would have saved me a lot of stress!
Great news! Glad it worked out. This is definitely something NYSDOL should communicate better during the bank change process.
Excellent! Always good to hear when things resolve themselves. For future reference, any changes to your claim (address, bank info, etc.) typically have a processing delay. Just part of dealing with government systems unfortunately.
NY unemployment payment released but not on KeyBank card for 2 weeks - what's wrong?
I'm completely lost at this point. For the past 2 weeks, my NY unemployment payment shows as 'released' in the system, but the money never showed up on my KeyBank debit card. I called DOL and they said everything is processed correctly on their end. Then I called KeyBank and they claim there's no issue on their side either! Meanwhile I'm sitting here with bills due and no access to my benefits. Has anyone else had this problem recently? Is there something specific I need to ask either DOL or KeyBank about? I'm getting nowhere with their customer service.
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i got the same problem rn. money shows released on dol website since March 8 but nothin on my card yet. let me know if u figure it out!
Will do! I'm going to try all the suggestions here tomorrow and I'll update with what works.
One more thing to check - log into your KeyBank account online (not just the mobile app) and look for any alerts or action items. Sometimes they place a hold on deposits for verification but only notify you through the web portal, not the app. It's a ridiculous system but worth checking.
Just checked the web portal and found an alert! There's something about 'additional verification required' that wasn't showing in the app at all. I need to call their verification department tomorrow. Thank you so much for this tip!
Great! That's likely your issue then. Call their verification department first thing tomorrow. They'll probably ask for ID verification or address confirmation. Once that's cleared, your funds should be released within 24-48 hours.
Dyllan Nantx
my cousin works at the unemployment office and says they get like 1000s of calls everyday about id.me problems lol
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Anna Xian
I believe it! System is designed to make people give up. Make it so complicated that half the people just stop trying to get the benefits they deserve.
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Destiny Bryant
Just checking back - were you able to resolve your ID.me issue? The Trusted Referee video call option usually works for those with stuck verifications.
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Hattie Carson
AuthorYes! Finally got it sorted. I did the Trusted Referee video call this morning - had to wait about 35 minutes but the person was actually really helpful. They manually verified my ID and within a couple hours my NYSDOL application updated to show the verification was complete. Now I'm just waiting for them to process my actual claim. Thanks everyone for your help!
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