Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Here's what's actually happening with the "release" situation: When a NYSDOL representative tells you they just need to "release" your payment, they're referring to removing a temporary system hold. These holds can happen for various legitimate reasons: - Identity verification checks (especially if you've recently updated any personal information) - System flagging patterns that require manual review - The October 2025 system migration that affected many accounts - Break-in-claim verification requirements The frustrating part is that these holds require manual intervention - there is no automatic resolution after a certain timeframe. And with the current call volume, many legitimate claims are stuck in limbo. I recommend: 1. Continue trying to call early morning (7:55am) and be ready to hit redial repeatedly 2. Use the secure message system with very specific subject lines ("Payment Release Request - Claim #XXXX") 3. Contact your state representative as another commenter suggested 4. Document everything for potential interest penalties (NYS does pay interest on long-delayed benefits in some circumstances) This system-wide issue should improve by late December according to the latest NYSDOL communications.
Thank you for the detailed explanation! I'll definitely use that specific subject line for my next message. Do you think I'd qualify for interest since it's been over 4 months? And is there anything specific I should say when I actually get through to an agent to make sure they completely fix the issue?
Yes, at 4+ months you'd likely qualify for interest payments, but you'll need to specifically request it once your base issue is resolved. When you do reach an agent, ask these specific questions: 1. "What specifically is causing the payment hold on my account?" 2. "Is there any additional information you need from me to release ALL pending payments?" 3. "Can you verify there are no other issues that might delay payment after this is resolved?" 4. "What is the exact timeframe for receiving my payments once you process this?" 5. "Should I request interest payment now or through a separate process?" Get the agent's name and ID number if possible. This creates accountability and gives you a reference if you need to follow up again.
I finally got through to NYSDOL!!! Used Claimyr from the suggestions here and was connected to an agent in about 35 minutes (after trying for WEEKS on my own). The agent said there was a "verification hold" on my account from when I uploaded my ID back in August that never cleared properly. She removed it while I was on the phone and said all my back payments should process in 1-3 business days! Thank you all SO MUCH for the help - will update when the money actually hits my account. What a relief!!!
Great news! This is exactly the kind of hold issue we've been seeing. Make sure to keep certifying weekly as normal, and if the payments don't arrive within 3 business days, document that and call back. Glad you got it resolved!
Jayden Reed
•lucky!!! might have to try that service myself... so tired of this waiting game
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The whole system is BROKEN BY DESIGN!! They make it nearly impossible to get through because they don't want to pay people. I've been dealing with NYSDOL for 3 months and spent probably 40+ hours just trying to get through to a person. It's dehumanizing and cruel to people who are already struggling. They know exactly what they're doing!
ya it's totally messed up. my cousin works for the state (not unemployment) and he says they're super understaffed since 2025 budget cuts. not enough people to answer calls but thats not our fault!!
Miguel Silva
UPDATE: I finally got through! I ended up using Claimyr this morning after trying for an hour on my own with no luck. Got connected to an agent in about 20 minutes and they fixed my issue right away - turns out there was a verification flag on my account that they quickly removed. My payment should be processed in 3 business days. Thanks everyone for your help and suggestions!
Yara Nassar
•Great news! Glad to hear you got it resolved. Just as a heads-up for future reference - once your claim is established and running smoothly, you can also use the secure message system in your NY.gov account for less urgent matters. The response time is usually 3-5 business days, but it's another way to communicate without phone calls for simple questions.
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Just wanted to update - I used Claimyr this morning and got through to an agent who confirmed they're having major issues with the appeals portal. They're actually aware of the problem and said they're working on it, but no ETA for a fix. The agent was able to note in my file that I attempted to file online multiple times before the deadline.
Yuki Sato
•That's good to know! I might try this service if I can't get through on the phone tomorrow. Did they give you any confirmation number or email after handling your appeal?
Liam McGuire
UPDATE: NYSDOL just announced they're extending all appeal deadlines by 14 days due to the technical issues with their portal. Check your email or message inbox on your NY.gov account for the official notification. This should give you some breathing room while they fix the system.
Yuki Sato
•OMG THANK YOU!!! I just checked my inbox and got the notification about the extension! What a relief. Still going to try to submit ASAP but at least I'm not about to miss the deadline.
finally they admit the site is broken!! took them long enough
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Javier Cruz
Update on your situation: I just checked the NYSDOL website and they posted a notice yesterday that they're experiencing a technical issue affecting some claims filed between January-March 2025. They're working on a fix and claim it will be resolved by April 20th. If your claim falls in that period, this might be affecting you. Check their Twitter account (@NYSLabor) for the most current updates.
Amina Diallo
Thank you for checking this! I just looked at their Twitter and saw the notice. My claim was filed in January so that must be why I'm affected. Still going to try reaching them by phone since I can't wait until April 20th for rent, but at least now I know what's happening. Really appreciate you sharing this update.
Chloe Harris
UPDATE: I tried calling the automated system but it kept saying all representatives were busy. Then I tried logging in at 5:30am this morning and IT WORKED! I was able to download my 1099-G form! For anyone else having this problem, definitely try during off-hours like someone suggested above. Thanks everyone for your help!
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Diego Mendoza
•That's great news! Glad you were able to get in early morning. Smart move - I should have suggested that too.
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Zara Shah
Does anyone know if the 1099-G we get this year looks different from last year? Mine has a bunch of new fields on it and I don't understand what some of them mean. There's a section called "Other Taxable Income" that has money listed but I don't remember getting any other payments besides my regular benefits. Should I be worried?
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Luca Ferrari
•The 2025 1099-G form for unemployment has been redesigned with additional fields. The "Other Taxable Income" section typically refers to any supplemental benefits you may have received, like the additional $100 weekly supplement that was available for part of last year in certain circumstances. If you're concerned about discrepancies, I'd recommend contacting NYSDOL directly to get clarification on exactly what payments are included in that total.
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