Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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UPDATE for everyone: Just saw on the NYSDOL Twitter account that they're experiencing technical issues with the online account system today and yesterday. They're working on fixing it. So this is a known issue affecting multiple users right now, not just individual account problems.
Thanks for the update! That makes me feel better that it's not just my account. I'll keep an eye on their Twitter for updates.
OMG thank you for checking! I was going CRAZY trying different browsers and computers thinking it was something on my end!!
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this is why i HATE the keybank card!!! switched to direct deposit after they "lost" my payment twice. good luck getting through to nysdol, the whole system is a joke
I agree! The KeyBank system is so unreliable. I had multiple issues with them last year. I switched to direct deposit and haven't had a problem since. It's definitely worth making the change once you get this current issue resolved.
UPDATE: I finally got through to someone! I used that Claimyr service and they called me back when I was connected to an agent. Turns out there was a payment hold on my account because of some random quarterly review thing. The agent cleared it right away and said I should get my payment within 3 business days. Why they couldn't just notify me about this is beyond me, but at least it's getting fixed! Thanks everyone for your help and suggestions!
Great to hear you got it resolved! This is unfortunately common with their quarterly reviews - they sometimes flag accounts randomly without notification. Make sure to keep track of your payment dates and confirmation numbers for future reference. Glad it's getting fixed!
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One other thing to check - make sure you didn't exhaust your benefit year or hit your maximum benefit amount. If you've been collecting for close to a year, your benefit year might have ended and you'd need to file a new claim rather than just certifying. The system doesn't always give a clear message about this.
I just started collecting three months ago, so definitely haven't hit my benefit year limit. And I still have about $7,800 in benefits remaining according to my account summary. Good suggestion though!
UPDATE: I finally got through to someone at NYSDOL! I used that Claimyr service that someone mentioned here and got connected to an agent in about 30 minutes. Turns out there was an "identity verification hold" on my account that happened randomly - the agent said they do periodic checks and mine got flagged. She released the hold while I was on the phone and said my payment should process tonight. Just wanted to update in case anyone else runs into this issue!
thanks for updating!! i might try that service too if mine doesn't show up tomorrow
Good to hear you got it resolved! Those random identity verification holds have become more common since all the fraud issues they had in 2023-2024. At least the agent was able to fix it immediately.
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After using Claimyr, the agent explained to me that when you switch payment methods, the timing depends on where you are in the payment cycle. If you're just about to get paid (like within 48 hours), the change won't apply to that payment - it'll go to whatever method was active before. The change applies to the next payment cycle. Just wanted to clarify since there's some confusion in the responses.
That's absolutely correct. The payment system locks your payment method about 48 hours before your benefit processes. Any changes made after that cutoff apply to the next payment cycle.
UPDATE: Just wanted to let everyone know I followed the advice here. I used Claimyr to reach an agent who confirmed my direct deposit will be active by Monday (just in time for next payment). They also said my replacement card is being expedited at no extra charge. Thank you all for your help!!
Great! Glad it worked out. For future reference, it's always good to have direct deposit set up anyway - much more secure than the debit cards.
Emma Johnson
My sister had this same problem last month and she ended up emailing unemployment.questions@labor.ny.gov with her claim number in the subject line. She got a callback within 3 days. Maybe try that too?
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Freya Andersen
•Thanks for sharing! I'll definitely email them too. At this point I'm trying everything possible.
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Freya Andersen
UPDATE: I wanted to share what finally worked for me in case someone else has this problem. I tried everything suggested here: 1. The secure message in my account - got no response after 4 days 2. Calling at 8am sharp - still got the vaccine hotline 3. Emailing unemployment.questions@labor.ny.gov - no response after 3 days I finally used Claimyr that someone mentioned above and got through to an agent in about 30 minutes. The agent was able to fix my claim (there was a verification flag on it that shouldn't have been there) and my payments should resume this week. Thanks everyone for your help! The whole system is definitely broken right now, but at least I got my issue resolved.
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Astrid Bergström
•Thank you for updating the thread with what worked! This will definitely help others facing the same issue. Glad to hear your claim is back on track.
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