New York Unemployment
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Can't reach New York Unemployment? Claimyr calls for you, so you don't have to wait on hold.
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Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
How to check if I'll get NY unemployment tax refund after filing my return?
I recently filed my taxes and got my regular tax return already, but I'm confused about the unemployment tax refund situation. How do I know if I'll be getting an additional refund for the unemployment benefits I received? I paid taxes on all my NY unemployment last year, but heard some people might get money back. Is there somewhere on the NYSDOL website to check this? Or will it just show up in my bank account? Anyone know what the timeline is for these refunds in 2025?
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Need help with NY unemployment ID.me verification process ASAP
Hey everyone, I'm totally stuck with this ID.me verification for my NY unemployment claim. Been trying to get it done for 3 days now but keep hitting roadblocks. The system keeps timing out or saying my documents aren't clear enough? Has anyone successfully gotten through this process recently? Any tips or tricks would be super helpful because I'm getting desperate - benefits are on hold until I can verify my identity.
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my cousin had the same problem last month and he said just keep trying different browsers until one works. he finally got it to work on microsoft edge of all things lol
UPDATE: I finally got through the ID.me verification! For anyone else struggling with this, here's what worked for me: 1. Used Chrome browser on my laptop (Safari was definitely part of my problem) 2. Made sure I was in a room with good natural lighting 3. Took off my glasses for the selfie part 4. Added a utility bill with my current address since my license has my old address 5. Made sure to go through each step slowly and carefully Thank you everyone for all your help and suggestions! My verification is now complete and they said my benefits should resume with the next payment cycle.
Great news! Thanks for updating us with what worked for you. This will definitely help others going through the same process.
CONGRATS!!!!! So happy it worked out for you! What a relief!!!
NY unemployment says I've exhausted benefits but was expecting payment - anyone else?
I just got a message saying I've 'exhausted all benefits' when I tried to certify for my weekly NY unemployment payment yesterday. This doesn't make sense because I was approved for 26 weeks back in January 2025 and I've only been claiming for about 18 weeks so far. My benefit year isn't supposed to end until January 2026! I was counting on this money for rent next week. Has anyone else gotten this message but still received their payment? Or is this definitely bad news? The anxiety is killing me and of course I can't get through on the phone.
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My cousin works for unemployment (not in NY) and says their systems are from like the stone age and break all the time lol
For anyone finding this thread later with a similar problem, I want to add that there are specific error codes that sometimes appear with the "exhausted benefits" message. If you see an error code, write it down - it will help representatives identify your specific issue faster if you do need to call. Also, check if the message appears only when you try to certify or if it also appears on your main account dashboard. Sometimes these messages only show in one place but not the other, which is another sign it's likely a display glitch rather than an actual benefits exhaustion.
Need NY unemployment tax advocate phone number that actually works - anyone have it?
I'm going completely INSANE trying to resolve a tax issue with my NY unemployment benefits from last year. The regular DOL number is useless - been on hold for 3+ hours multiple times and keep getting disconnected. I desperately need to speak with a Taxpayer Advocate who can actually help with UI tax issues before I file my 2025 taxes. The number I found online (877-456-4272) goes to a recording saying they're experiencing high call volume and to try again later. Has ANYONE successfully reached a live person at the Taxpayer Advocate office recently? Is there a different number or extension that actually works? This is urgent - I received a corrected 1099-G showing $3,200 more than I actually received!
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UPDATE: I finally got through! For anyone else struggling with this, here's what worked: I used Claimyr (from the suggestion above) and got connected to an agent in about 30 minutes. The agent was able to pull up my account and see that there was indeed a calculation error on my 1099-G. They're sending me a corrected version within 10 business days. The agent also explained that the error happened because I had some weeks where benefits were adjusted retroactively, but the tax system didn't properly reconcile those adjustments. For anyone with similar issues, make sure you mention "retroactive adjustments" specifically when you get through. Thanks everyone for your help!
wow congrats!! thx for sharing what worked!
My cousin had the same problem but with her california unemployment. She spent weeks trying to get it fixed! I told her she should move to NY because our system is actually better than most states lol. At least here you can eventually get someone on the phone! Good luck with your taxes!
Thanks, but I'm not sure NY is any better! I spent almost 3 weeks trying before I got this resolved. Every state's system seems equally frustrating from what I've heard.
NY unemployment partial benefits stopped after working part-time for 4 months - last deposit 8/11
My last unemployment deposit was made on 8/11/2025. I've been working part time for 4 months and claiming the correct hours every week. I still qualify for partial benefits based on my calculations (I'm only working about 18-22 hours a week, which is well under the threshold). Nothing has changed with my employer or hours, but suddenly the deposits just stopped. My weekly certifications still show as 'processed' but no money is hitting my account. Has anyone experienced a similar situation with their NY unemployment benefits suddenly stopping despite consistently reporting part-time work? I've tried calling but it's impossible to get through to a real person.
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Just to follow up - once you do get through to someone, make sure they check for two specific things: 1. A "partial benefits review flag" which is the automatic 16-week review others mentioned 2. A "quarterly wage consistency verification" which happens when they compare your reported earnings with what your employer has submitted Either of these can cause a payment hold without any notification to you. And yes, you will receive back pay for all weeks once resolved.
This is extremely helpful! I'll specifically ask about both of these flags when I finally reach someone. Planning to try first thing tomorrow morning.
Any luck getting through to NYSDOL? I'm curious if using that Claimyr service worked for you like it did for me. Let us know!
Yes! I tried Claimyr this morning and was able to speak with an agent within 20 minutes! You were right - it was exactly the automatic 16-week review flag. The agent removed the hold immediately and said I should receive all my back payments within 2-3 business days. Such a relief! Thanks everyone for your help and suggestions.
Ryan Vasquez
btw has anyone gotten the letter from irs after getting the deposit? i got money in my acct but no explanation of how they calculated it
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Sarah Ali
Yes, the IRS typically sends a letter about 30 days after making the adjustment to your account. The letter explains the changes they made to your return. If you haven't received it within that timeframe, you can contact the IRS or check your online account for details about the adjustment.
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Megan D'Acosta
Update: I just checked my IRS transcript like someone suggested, and I do see an adjustment scheduled for next week! It's not a huge amount ($286) but definitely better than nothing. Thanks everyone for the help! For anyone else wondering, definitely check your transcript - it showed up there before anywhere else.
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Avery Saint
That's great news! Thanks for updating us. The transcript is definitely the best way to track these adjustments since they don't always send notifications in advance. Glad you were able to get some clarity on your situation.
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