NY unemployment appeal submission error - website not working on any device

The NY appeal portal has been having issues since their system update last month. Try these steps: 1. Clear your browser cache and cookies completely 2. Use Chrome in incognito mode 3. Make sure you're not using autofill for any fields 4. Complete the form in one session without pausing If that doesn't work, you can fax your appeal to 518-457-9378 or mail it to the address on your determination notice. Just make sure to get proof of sending before your deadline.

same thing hapend to me!!! i couldn't get the stupid site to work AT ALL last week when i needed to appeal. the website is complete garbage im still waiting for them to fix it.

This is a widespread issue with the appeals portal right now. While they work on fixing it, you have three options to ensure your appeal is filed on time: 1. Call the NYSDOL appeals unit directly at 518-402-0030 2. Submit your appeal by fax to 518-457-9378 3. Mail your appeal letter via certified mail to preserve your filing date Make sure to include your full name, last 4 of SSN, claimant ID number, and the determination number you're appealing. Document everything and keep all receipts/confirmation numbers.

I had this exact same issue three weeks ago and wasted days trying to get the website to work. After trying everything, I found Claimyr (claimyr.com) which got me connected to an actual NYSDOL representative in under 15 minutes. They took my appeal over the phone and confirmed receipt. Saved me so much stress! They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE For appeals especially, talking to an actual person is way better than fighting with the broken website.

If your trying to appeal right away, better do the fax option for real. The website is always broken lately. I kept getting stuck at loading and FINALLY got through after like 9 tries but then got timed out before I could finish!!! So frustrating how they expect us to use a system that doesn't even work.

According to NYSDOL procedure, if you're experiencing technical issues with the online appeal system, you have three official alternatives: 1. Phone appeals: 518-402-0030 (8:30am-4:30pm) 2. Fax appeals: 518-457-9378 3. Mail appeals: NYC Appeals Board, PO Box 4597, Albany NY 12204 Your appeal will be considered timely if you can prove you attempted submission before the deadline. Take screenshots of the errors and include them with any alternate submission method. This protects your appeal rights even if the system fails.

have u tried a different browser? my roommates appeal wouldn't work on chrome but worked on edge for some reason

Just a follow up - if you do end up faxing or mailing your appeal, make sure to include: 1. A cover letter explaining the technical issues you encountered 2. Screenshots showing the errors (if possible) 3. Your claim ID and determination number 4. A clear statement that you want to appeal 5. Your contact information And definitely get a fax confirmation or certified mail receipt as proof of timely filing.

Just wanted to update - I used Claimyr this morning and got through to an agent who confirmed they're having major issues with the appeals portal. They're actually aware of the problem and said they're working on it, but no ETA for a fix. The agent was able to note in my file that I attempted to file online multiple times before the deadline.

UPDATE: NYSDOL just announced they're extending all appeal deadlines by 14 days due to the technical issues with their portal. Check your email or message inbox on your NY.gov account for the official notification. This should give you some breathing room while they fix the system.