Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
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- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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UPDATE: Finally got through the ID verification! For anyone else with only a PO Box, I ended up doing the video call referee option. Had to wait about 45 minutes but the agent was super helpful. I showed them my driver's license, social security card, and explained my PO Box situation. They were able to verify me through their system by asking additional security questions about my history. My claim is now processing and they said I'll receive all the backpay for the weeks I missed while dealing with this. Such a relief!
Great to hear you got it resolved! The video referee option is definitely their best solution for non-standard situations. For others reading this thread later - make sure you have multiple forms of ID ready for the video call, even if they don't show your physical address. The more verification options you provide, the smoother the process will go.
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Anybody else think it's crazy we're all still using these KeyBank cards in 2025? Most states switched to better options years ago.
Update us when your card starts working! I'm curious if it will take the full 72 hours or less. My guess is you'll have access by tomorrow.
IT'S WORKING!! Just tried making a small purchase like someone suggested and it went through! So in total it took about 60 hours from when the deposit showed up. Thanks everyone for the help and suggestions!
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my cousin works at the unemployment office and says they get like 1000s of calls everyday about id.me problems lol
I believe it! System is designed to make people give up. Make it so complicated that half the people just stop trying to get the benefits they deserve.
Just checking back - were you able to resolve your ID.me issue? The Trusted Referee video call option usually works for those with stuck verifications.
Yes! Finally got it sorted. I did the Trusted Referee video call this morning - had to wait about 35 minutes but the person was actually really helpful. They manually verified my ID and within a couple hours my NYSDOL application updated to show the verification was complete. Now I'm just waiting for them to process my actual claim. Thanks everyone for your help!
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i got the same problem rn. money shows released on dol website since March 8 but nothin on my card yet. let me know if u figure it out!
Will do! I'm going to try all the suggestions here tomorrow and I'll update with what works.
One more thing to check - log into your KeyBank account online (not just the mobile app) and look for any alerts or action items. Sometimes they place a hold on deposits for verification but only notify you through the web portal, not the app. It's a ridiculous system but worth checking.
Just checked the web portal and found an alert! There's something about 'additional verification required' that wasn't showing in the app at all. I need to call their verification department tomorrow. Thank you so much for this tip!
Great! That's likely your issue then. Call their verification department first thing tomorrow. They'll probably ask for ID verification or address confirmation. Once that's cleared, your funds should be released within 24-48 hours.
Ryan Kim
Just to clarify on the refiling process: Mark your calendar for September 20th. Not the 19th (your BYE date) but the day after. Log in early that morning to file your new claim. Have all your employment information from the past 18 months ready, including any part-time work. For the student question, the most important thing is to show that school doesn't interfere with your ability to search for and accept suitable full-time work. Online classes are definitely viewed more favorably since they offer flexibility. Night classes are also generally acceptable since they don't conflict with typical business hours. Don't volunteer too much information about your student status unless directly asked. Answer honestly but concisely.
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Daniela Rossi
•Thank you! I'll definitely wait until 9/20 to file. And good tip about not volunteering too much info - I tend to overshare when I'm nervous.
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Zoe Walker
btw if the system isnt letting u certify this week call them right away. might be an issue with ur account that needs fixing before ur BYE date
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Maria Gonzalez
•This is actually good advice. If the system is giving you errors BEFORE your BYE date, that could be a separate issue that might continue even after you refile.
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