Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
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Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
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- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Update: The NYSDOL just posted on their Twitter account that the system should be fully operational again by 8pm tonight. They're extending the certification window by 24 hours for anyone affected by today's outage.
thx for the update! finaly some good news
GUYS IT'S WORKING NOW!! I just got through on the phone system and was able to certify. My PIN worked fine this time. For anyone still having issues, keep trying - seems like they're slowly bringing everything back online!
Great to hear! For anyone else reading this thread later, this is a good reminder to always try certifying early in your certification window rather than waiting until the last day. System outages like this happen frequently enough that it's good to give yourself some buffer time.
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i think the website is just broken on weekends, i couldnt file at all last sunday but tried monday morning and it worked fine
Really? That's good to know. I've only been trying on evenings and weekends because I work during the day. Maybe that's part of my problem! Did you use a computer or phone when it finally worked?
used my laptop, chrome browser. but i think its more about timing than device tbh
UPDATE: I finally got it to work! For anyone else struggling, here's what worked for me: 1. I completed the ID.me verification separately first 2. Waited 48 hours as suggested 3. Logged in using Chrome incognito mode 4. The "File A New Claim" option appeared this time! Thanks everyone for your help. The verification loop was incredibly frustrating, but persistence paid off. Now I just have to wait and see if my claim gets approved.
Great news! Glad it worked out for you. Make sure to certify weekly on time once your claim is approved - the system is much more strict about that in 2025.
congrats! still fighting with mine 😭 but this gives me hope
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i'm confused about something sorta related... after u verify with id.me do u still need to upload those wage forms? i did the id.me thing but now theres some message about quarterly wage verification?
Yes, these are two separate requirements. ID.me verifies your identity, while the quarterly wage verification confirms your employment and income. For the wage verification, you need to upload your pay stubs or W-2 forms for the base period specified in your claim. This is part of the standard process for determining your benefit amount and preventing fraud. You should upload these documents through your NYSDOL account dashboard under the "Upload Documents" section.
I had my account completely locked after ID verification and it took FOREVER to fix. When I finally got someone on the phone they said it was because my married name on my license didn't match my birth name they had on file. So anyone with name changes should make sure all their identity documents match before starting this process!
That's such a good point! I didn't even think about name change issues. The whole system seems designed to create problems rather than solve them. Thanks for sharing this tip!
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I had this same worry back in January! Turns out DOL sent me the notification email but it went to my spam folder, so I almost missed it. Make sure you're checking all your email folders and also log into your NY.gov account regularly to check for messages there too. They usually give you about 2-3 weeks notice before you need to take action.
That's a good point! I'll check my spam folder regularly. Would hate to miss an important notification because of that.
To summarize what everyone has said: 1. Do NOT file a new claim until your current one is exhausted or you're instructed to do so 2. The September 5th deadline only matters if your benefit year is ending before that date 3. The system will notify you 2-3 weeks before any action is needed 4. Filing early can create serious problems that take weeks or months to resolve The best thing you can do right now is keep certifying weekly as normal and wait for official instructions from NYSDOL.
Thank you for this clear summary! I feel much better now. I'll just keep certifying weekly and watch for notifications. Really appreciate everyone's help!
StarGazer101
One last thing - just be prepared that your benefit amount might be drastically reduced or eliminated during those December weeks depending on how much you earn. New York uses the following formula: For each day you work, your weekly benefit rate is reduced by 25%. Plus, if you earn more than $200, any amount over $200 further reduces your weekly benefit. So if you're working 5 days a week in December, you'd get $0 for those weeks regardless of how much you earn. But that's okay - your claim stays open and when you go back to working 4 days in January, you'll start receiving partial benefits again for that 1 day you're not working.
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Miguel Herrera
Wow I didn't know you could be collecting unemployment while working at all?? I thought once you get a job even part time you're done with unemployment. the whole system makes zero sense to me 🤦♂️
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Dmitry Ivanov
•New York has partial unemployment benefits specifically for people who can only find part-time work or whose hours have been reduced. It helps bridge the gap between part-time and full-time employment, which is exactly what it's designed to do. The system actually makes a lot of sense once you understand how it works - it encourages people to take whatever work they can find (even part-time) while still providing some support until they can secure full-time employment.
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