My partner has been without income for nearly a month now because of ID.me verification issues with their unemployment account. After we finally got the ID.me sorted out, they submitted a new claim (apparently their previous claim from the same employer only lasted 6 months which makes no sense to me). An agent told them they need to write a letter and email it - but there's no straightforward way to just send an email? The system says they're approved but shows $0 benefit amount with nothing deposited. Someone told us they don't offer backpay which sounds like complete BS since their website clearly states you can call about missed certifications. This couldn't happen at a worse time of year. Any suggestions on who my partner should actually talk to that can help? Their employer? A specific department? This whole system is so frustrating!

Got approved for unemployment back in April and received a monetary determination letter saying I'd get $431 weekly. I've been claiming every single week for the past 12 weeks without fail, but haven't seen a single payment hit my account. Called the ny unemployment hotline at least 30 times but can never get through to an actual person - just endless automated messages. Sent 6 emails through their contact portal and haven't gotten any response except automated confirmations. My rent is due next week and I'm seriously running out of options. Anyone know how to actually reach someone who can help? The system keeps saying my claims are 'pending' with no explanation.

Filed for unemployment in April after getting laid off from my restaurant job. My claim was approved and everything seemed fine until I checked my payment history yesterday. It shows that I've been receiving weekly payments of $408 since May, but I haven't received a single penny in my bank account. Checked my direct deposit info and it's correct. Called my bank and they confirmed no deposits from NY unemployment have been attempted. Worst part is when I tried calling unemployment, I kept getting disconnected after waiting for hours. I'm worried someone might have stolen my benefits somehow. Has anyone experienced this before? I'm completely out of savings now and rent is due next week. Any advice on how to reach a real person who can help me figure out what's happening to my money?

I just got a weird email saying my Docusign for the tourism recovery funds has been received and processed. The thing is, I never applied for anything tourism related with ny unemployment. I was laid off from a retail job in August and started collecting benefits in September. The email looks kinda official but something feels off about it. Has anyone else gotten this? Should I be worried about identity theft or is this some new program I don't know about? When I log into my account everything looks normal with my regular claim.

I received a message saying my unemployment claim needs a hearing, but I'm confused about how this works. The message appeared on my online account dashboard last week but didn't give any specific date for when the hearing would happen. I tried calling the regular unemployment number but couldn't get through to anyone who could explain the process. Has anyone gone through a virtual hearing recently? Do they mail an official letter with the date and time, or do they just post it online somewhere? I've been checking my email and mail every day but still haven't received anything with details. It's been about 10 days since the hearing notice appeared on my account. I really need to know if I'm supposed to be doing something to schedule this or if they'll contact me. Don't want to miss it and lose my benefits.