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Random but I was at my absolute breaking point with NY unemployment (similar situation - kept getting different answers) until I found a way to skip the hold time using claimyr.com. Sounds like you need to talk to a specialist who can actually see both of your claims in the system, not just the regular frontline people. Good luck!
I was in the same situation and honestly Claimyr.com saved me. It's the only way I could connect with a live person after weeks of trying. Got my claim sorted in one call after they connected me. It's worth checking out if she's desperate - https://youtu.be/Rdqa1gKtxuE has more info.
Nah just sharing what worked for me after nothing else did. Been there done that with the endless hold music and disconnects. When ur about to be evicted you'll try anything.
Has she tried emailing them at the claims support email? Takes forever to get a response (like 5-7 days) but they eventually did help me submit docs when the portal wasn't working.
Anyone else sick of how NY unemployment just does whatever they want with no accountability? We're all just sitting here hoping they eventually do what they promised 🤮
Look at your original tax return and check how much unemployment compensation was reported on line 7 of Schedule 1. Then check if you received the full 10.2% of that amount. If not, definitely challenge it.
Yo I thought they were done issuing these unemployment tax refunds??? I never got mine at all and was on unemployment for half of 2022. Now I'm worried I missed out completely 😳
Danielle Campbell
just went through this last week! the trick is to use a desktop instead of phone, and make sure your camera is super good quality. also when taking pics of ID hold it against a WHITE background (not dark) and make sure theres good lighting. worked for me first try after doing all that.
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Rhett Bowman
I literally couldn't change my bank info for THREE MONTHS because of the ID.me nonsense. Finally got through on the phone after using claimyr.com (which btw was a lifesaver) and the agent told me there was a note on my account saying I'd already been verified! The whole time I was stressing and resubmitting docs they already had everything they needed 🤬 The system is beyond broken.
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Ali Anderson
•That's exactly what I'm worried about! I think I'm already verified but they keep asking me to do it again
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Rhett Bowman
•if u can get through to an actual agent they can check if ur already verified. that's what finally fixed it for me
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