DPSS Recertification Nightmare: Endless Rerouting and Wait Times. Help!

I found a way to solve recertification call wait times, watch this: https://www.youtube.com/watch?v=uGkd8-drjyw

Ugh, I feel your pain. The recertification process is a nightmare. I've been trying to get through for weeks now. It's like they don't want us to succeed or something.

Have you tried calling at different times of the day? I found that early morning (right when they open) or late afternoon tends to have shorter wait times.

I actually found a way to get someone on the phone without waiting forever. I used this site called claimyr.com - it's a calling tool that dials the phone menu, stays on hold, and then connects you when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/4RyuKFckT6k

Pro tip: When you finally get through, ask for a direct extension or email of the person helping you. Makes follow-ups way easier.

Has anyone else noticed that the DPSS website is always "under maintenance" when you need it most? It's like they're trolling us at this point. 🤡

Okay, let me break down what I've learned about the recertification process after dealing with this for months: • Always keep copies of EVERYTHING you submit. They have a habit of "losing" documents. • If possible, submit your recertification online AND by mail. Belt and suspenders approach. • Call first thing in the morning, like 7:59 AM. Be ready to hit redial. • If you get a helpful agent, write down their name and ID number. • Check your case status online regularly. Sometimes they update it without notifying you. • If you're really stuck, reach out to your local assemblymember's office. They can sometimes expedite things. • Don't give up! It's frustrating, but persistence pays off. Hope this helps someone. We're all in this together!

Anyone else feel like they need a degree in bureaucracy just to navigate this system? 🎓🤔