EDD online certification not working - stuck with mail-in forms after phone option failed

I had this exact same problem last year! It turned out my account had some kind of technical flag on it. What finally worked was sending a secure message through your UI Online account (even though you can't certify, you should still be able to access messages). Go to Contact Us > Questions About Your Claim > Certifying for Benefits. Be very specific about the error messages you're getting. It took about 5 business days, but they responded and fixed whatever was blocking my online certification access. Definitely mention that both online AND phone certification are not working.

u might wanna check if ur identity verification is up to date. sometimes they lock cerification if theres an id issue. happened 2 me when my license expired

The EXACT same thing is happening to me right now!!! Been dealing with this for 5 weeks and it's absolutely INFURIATING!!! I called 47 times yesterday (yes I counted) and either got the "we're too busy" message or got disconnected after waiting for 40+ minutes. The paper forms are a JOKE - my last payment took 17 days to process after mailing the form. Meanwhile my landlord doesn't care about EDD's broken system when rent is due!!!! This system is DESIGNED to make us give up on benefits we're entitled to!!

Hey there, I work in IT (not for EDD) but have helped several friends with EDD account issues. There are a few technical things that could be happening: 1. Browser compatibility issues - Try using Chrome in incognito mode or Edge 2. There might be a quarterly review flag on your account 3. Your account might be flagged for identity verification renewal 4. There could be an eligibility interview pending that's not showing properly The best fix is definitely talking to a live agent who can check your account backend. Have you tried using Claimyr? It's the service that calls EDD for you and connects you when an agent is available. Saved me HOURS of frustration. Their website is claimyr.com and you can see how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km

Sometimes the cert system locks up if u answered something weird on ur last certification. did u report any earnings or say u were not available for work or something? that can trigger a interview and lock u out of online cert

I've been handling EDD claims for family members throughout the pandemic and beyond, and this issue pops up more often than you'd think. Here's what's likely happening: Once you reported those part-time hours, the system flagged your account for an eligibility review. However, instead of properly notifying you about an upcoming interview, there's a glitch where it just locks your online certification access. Your next steps should be: 1. Send that secure message as suggested above 2. Specifically mention the part-time work you reported right before losing access 3. Request both an eligibility review AND technical account assistance 4. Include your current contact information for an interview callback In the meantime, continue using the paper forms so you don't miss certifications. The system should maintain your claim as active even with the pending review. Once they clear the flag, online access typically restores within 24-48 hours.

just wondering did u try logging out completely and clearing cookies then logging back in? fixed it for my brother

Just checking back - were you able to send that secure message? Any updates?

UPDATE: It worked!!! I used Claimyr this morning and got connected to an EDD rep after only waiting about 10 minutes! The agent confirmed what some of you suggested - reporting those part-time hours triggered an eligibility review but there was a system error that didn't notify me or schedule the interview. She cleared the flag on my account and I'm now able to certify online again! She also processed my pending certifications from the paper forms I'd sent in. Thank you all for your help and suggestions!