EDD telephone certification system not working - anyone else having problems?

OMG YES!!!!! This happened to me last weekend too!! I tried like 20 times and it kept hanging up on me. So frustrating!!! I ended up having to use the paper form and mail it in which is going to delay my payment by at least a week. EDD's systems are ALWAYS breaking down exactly when you need them most!!!

The phone certification system has been having intermittent issues since they did that system update last month. Three things you can try: 1. Call very early in the morning (like 6am when the system first opens) or late at night close to midnight when there's less traffic 2. Try certifying through UI Online mobile - even if your regular account is locked, sometimes the mobile version works differently 3. If you're still locked out of UI Online, call the technical support line at 1-833-978-2511 and request a PIN reset for TeleCert instead of waiting for your online password reset Most important thing is to keep documentation that you TRIED to certify on time in case there's a delay and they question why you were late.

i had same problem last month but its not that whole system is down, its jsut super overloaded on weekends. try calling at like 11pm tonight, worked for me.

When my phone certification wasn't working, I found out I had to update my contact info first. Something about my area code changing and their system got confused? Try checking if all your contact info is current. Sometimes it's not even the certification system but something else in your account causing the problem.

I went through exactly this last month and discovered it was because they had flagged my account for an eligibility interview (that I didn't even know about!). The automated system couldn't process my certification because of the pending interview but didn't tell me that was the reason. I tried calling the regular EDD number for three days and couldn't get through. Finally used Claimyr (claimyr.com) and got connected to an EDD rep in about 20 minutes. The rep explained the issue and scheduled my eligibility interview right away. Saved me weeks of stress. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Definitely worth checking if there's a flag on your account that's preventing telephone certification from working.

sometimes its just a glitch with your phone too. i had this problem and it turned out my phone carrier was blocking some automated systems. try using someone elses phone to call. my brothers phone worked fine when mine didnt.

If you're unable to certify by phone or online by the deadline, make sure you document your attempts (screenshots of call logs, etc.) and you can request what's called a "Good Cause" extension. EDD actually has to give you consideration if their systems are preventing you from certifying on time. Also, if your UI Online account is locked, you should prioritize getting that fixed rather than trying to work around it with phone certification. Call the technical support line (not the regular EDD line) at 1-833-978-2511, press 1 for English, then press 2 for account help. They can usually unlock accounts much faster than waiting for the automated reset process. Don't panic if you miss the certification deadline by a day or two. As long as you certify within 14 days and have documentation of your attempts, they usually process it without interrupting your claim.

jUst to update everyone - I tried certifying again over the phone just now (9:45pm) and IT WORKED!!! So maybe it really is just a traffic issue. Try late night!

UPDATE: Success! I tried calling again at 10:30pm and the system worked perfectly this time. Was able to complete my certification without any issues. For anyone else experiencing this problem, try during off-hours as others suggested. Thanks everyone for your help!