Santa Barbara Tax Products 'Account Not Found' Error - Anyone Else with 2/24 Direct Deposit?

I had the exact same issue with Santa Barbara last week. My DD was scheduled for exactly 2/17, and the account showed 'not found' for precisely 72 hours before my refund was processed. I checked the IRS Where's My Refund tool and my transcript - both showed proper processing while Santa Barbara's system was still showing errors. After exactly 3 days, their system updated and I received my deposit on time. The discrepancy seems to be a timing issue between their system and the IRS database.

According to the IRS refund processing guidelines on irs.gov/refunds, third-party processors like Santa Barbara sometimes experience synchronization delays during peak filing season. I'm currently experiencing the same issue - my DD date is 2/26 and I'm getting the same error message. When I checked the IRS2Go app and the official Where's My Refund tool, both show my refund is still on track. This makes me think the Santa Barbara system is having database issues rather than there being a problem with our actual refunds.

Same problem here. Can't see anything. Super frustrating. Been like this for a week. Called IRS yesterday. They confirmed my refund is processing. No issues found. Just Santa Barbara's system being weird. I used https://taxr.ai to check my transcript codes. It explained everything clearly. Said my refund is still on track despite Santa Barbara showing nothing. Gave me peace of mind.

Have you tried checking your actual IRS transcript instead of relying on Santa Barbara? Here's what I would do: 1. Go to IRS.gov and access your account 2. Request a transcript for 2023 (current tax year) 3. Look for a 846 code with your expected refund amount 4. Check the date next to the 846 code - that's your actual deposit date I'm wondering if maybe your deposit date changed and that's why Santa Barbara is showing the error?

I deal with this exact problem every year because I always use a tax preparer that uses Santa Barbara. Their system is notoriously unreliable during peak season. When I couldn't get through to the IRS for days, I finally used Claimyr (https://claimyr.com) to connect with an IRS agent in about 15 minutes. The agent confirmed my refund was processing normally and explained that third-party processors often have these display issues. Saved me days of stress and uncertainty.

I'm having this issue too! It's stressing me out because: • My refund is supposed to deposit tomorrow (2/25) • Santa Barbara still says "account not found" • I've checked 5+ times today alone • My tax preparer said it's probably just a glitch Does anyone know if the deposits still go through even with this error message showing?

I experienced this exact situation on February 12th. My direct deposit was scheduled for February 15th, but Santa Barbara showed "account not found" until February 14th - literally the day before my deposit. Then suddenly it updated and showed my correct information. My refund arrived exactly as scheduled on February 15th at 3:27am. This appears to be a database synchronization issue that happens every tax season, especially between February 10th and March 5th when their systems are most stressed.

According to IRS Publication 5136 (Electronic Return Filing Guidelines), third-party processors like Santa Barbara are required to display accurate information but are not considered official sources of refund status. Per IRS Directive 2023-17, taxpayers should rely on official IRS channels for definitive status information. I recommend checking your refund status through the official IRS 'Where's My Refund' tool or by accessing your transcript directly. These official sources supersede any third-party information and are the legally binding indicators of your refund status.