SBTG Account Not Found Despite Having DDD of 3/15 - TurboTax Confusion

This is a known issue with SBTG right now. Their system is having problems tracking refunds that are actually in process. Your DDD of 3/15 is what matters - that's directly from the IRS, not SBTG. The 'account not found' message doesn't mean your refund isn't coming. As for the TurboTax message, they try to upsell their refund advance service during filing, and if you didn't qualify or it wasn't processed in time, that's the message you get. Don't worry about it - you weren't charged.

Have you checked if your refund is coming via direct deposit or check? I had a similar situation last year where I thought it was direct deposit but they actually mailed a check. Also, did you have any fees taken out of your refund for TurboTax services? When you pay for tax prep from your refund, it goes through SBTG first, they take their cut, then send the rest to you - which can cause these 'account not found' messages and delays.

Based on the technical aspects of your situation, you're experiencing what's called a 'refund transfer visibility gap.' SBTG creates temporary accounts for processing refunds that sometimes don't appear in their customer-facing system. If you need immediate clarification on your refund status, you might want to try Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to an IRS agent quickly. I used it last week when my SBTG account showed similar issues, and the agent confirmed my refund was still processing normally despite the error message. Much better than spending hours on hold.

I've been monitoring this issue pretty closely, and it seems to be affecting quite a few TurboTax filers who used the refund transfer option. The SBTG system is likely experiencing some technical difficulties due to the high volume of returns being processed. In most cases I've observed, the refunds still arrive on or shortly after the DDD, regardless of the 'account not found' message. The expedited refund message is probably referring to TurboTax's 'Refund Advance' product, which is essentially a loan against your expected refund that you may have inadvertently been considered for during the filing process.

I'm in the same boat and it feels like being stuck in tax limbo! It's like SBTG and TurboTax are playing hot potato with our money while we're left in the dark. I've been refreshing like crazy for days. Has anyone actually gotten their refund after seeing this message? I'm starting to think my money is like a ghost in their system - everyone talks about it but no one can actually see it.

According to IRS Publication 1345 (Guide for Authorized IRS e-file Providers), when you choose to have your preparation fees taken from your refund, your money must pass through a third-party bank like SBTG. This creates a temporary account that receives your refund, deducts fees, then forwards the remainder to you. This can add 1-5 business days to your wait time beyond your official DDD. The 'account not found' error is frustrating but surprisingly common - I never realized how complicated this process was until I started researching it!