Direct Deposit Date of 3/24 But SBTPG Can't Find My Account

Ur good, this happens all the time. SBTPG usually updates last min tbh. I had DDD of 3/17 and SBTPG didn't show my acct until literally the night b4. They're slow af with updating their system but fast with sending $$ once they have it. Just keep checking throughout the day, esp after 3pm EST when they do most updates.

You might want to try calling SBTPG directly at their customer service line. Sometimes their website doesn't reflect current information, but their phone reps can possibly see more details in their internal system. I believe they're open until 8pm Eastern on weekdays. It's probably nothing to worry about, but it might give you some peace of mind to speak with someone directly.

Here's what's happening with your refund right now: Step 1: IRS has approved your refund and scheduled it for 3/24 Step 2: The funds are currently in transit to SBTPG Step 3: SBTPG needs to receive the funds, which typically happens 24-48 hours before your DDD Step 4: Once received, they need to deduct any preparation fees Step 5: Then they'll forward the remainder to your bank account I'm a bit concerned because normally SBTPG would show your account by now if your DDD is tomorrow. It could be a system delay, but I'd definitely keep checking throughout today.

If you're still not seeing anything in SBTPG by tonight, you might want to contact the IRS directly to verify everything is on track. According to several reddit threads I've read, calling early morning (right when they open) usually has the shortest wait times. If you can't get through, Claimyr (https://www.claimyr.com) is a service many here have used to connect with IRS agents without the endless hold times. They can check if there are any issues with your direct deposit info or if the refund is still scheduled correctly for tomorrow.

This appears to be a TPG (Third-Party Facilitator) synchronization delay rather than an actual disbursement problem. SBTPG operates on a T+1 or T+2 reconciliation cycle with the Treasury, meaning their customer-facing portal often lags 24-48 hours behind actual transaction status. Your Designated Disbursement Date remains valid in the IRS system. The joint filing status is unlikely to be a contributing factor to the display discrepancy you're experiencing with their portal.

I've been seeing this issue all over the tax forums lately! So many people with DDDs this week are having the same SBTPG problem. It seems like they're having some kind of system-wide delay in updating accounts. I'd be worried too if it were me, especially since this is your first time filing jointly! But from what everyone's saying, it should still arrive on time even if their system never updates. Does anyone know if SBTPG is having technical issues right now?

Have you tried these alternatives to checking SBTPG? • Check your IRS transcript for the 846 code (that confirms the refund is actually being sent) • Call your bank to see if there's any pending deposit • Look at the actual bank account that will receive the deposit (sometimes it posts early) • Check the IRS2Go app which sometimes updates when the website doesn't Many people focus only on SBTPG but there are multiple ways to track your refund's progress!