TPG shows no info but I have 2/26 refund date - what's happening?

This is pretty common. SBTPG (Santa Barbara Tax Products Group) processes refunds for many tax prep companies when you choose to have fees deducted from your refund. Their system often lags behind the IRS updates. If WMR gives you a direct deposit date, that means the IRS has processed your return and scheduled the payment. SBTPG typically receives the funds 1-2 days before your scheduled deposit date, processes their fee deduction, and then forwards the remainder to your bank account. Keep checking the SBTPG site daily - their system will likely update within 24-48 hours of your deposit date. If by the evening of 2/25 there's still no information, then you might want to contact them.

I went through this exact situation last year. I found this tool called taxr.ai and it was AMAZING for understanding what was happening with my refund. It reads your transcript and explains everything in plain English. I was able to see exactly where my money was in the process, when it was sent to SBTPG, and when it would hit my account. So much better than trying to guess what's happening or decode those confusing transcript codes yourself. I've recommended it to all my friends this year. https://taxr.ai

After weeks of dealing with this same issue last year, I finally found a way to actually talk to the IRS. Used claimyr.com and got through to a real person in like 20 minutes instead of waiting on hold for hours. The agent confirmed my refund was on the way even though SBTPG hadn't updated yet. Talking to a real person at the IRS saved me so much stress - it was the best investment I made to finally get an actual answer instead of guessing what was happening.

I had this exact same thing happen with my 1/23 return. WMR had a deposit date but SBTPG showed nothing. Give it another day or two. Mine updated literally a day before my deposit date and then the money hit my account on time.

Ok so here's what happenes... when the IRS says they're sending your refund to your bank, they're actually sending it to SBTPG first. Then SBTPG takes out the TurboTax fees you agreed to have taken out of your refund. Then SBTPG sends the remaining amount to your actual bank. That's why theres a delay. Usually SBTPG gets the money 1-2 days before your deposit date, so check tomorrow and it might update then.

I'm going through the EXACT same thing right now lol. WMR says I'm getting a deposit on 2/26 too, but SBTPG shows nothing. Last year I remember it took SBTPG a day or two to update after the WMR date showed up. I wouldn't worry unless 2/26 comes and goes with no deposit.

SBTPG is trash. Their system always lags behind. One year they didnt update at all and I still got my refund on time. Check your transcript if you wanna know for sure where your money is.

The IRS is sending the refund to SBTPG on the date it says in WMR. Then SBTPG has to process it (take their cut) and send it to your bank. Your bank then has to process the deposit. This can add 1-2 business days to what WMR shows. So even tho WMR says 2/26, realistically your money might hit your account on 2/27 or 2/28. Don't panic if SBTPG doesn't update until the last minute.

This is normal!!! I had the same issue last week. My WMR showed a date of 2/19, but SBTPG didn't update until 2/18. The money arrived in my account exactly on the date WMR stated. SBTPG's system is just slow to update..

CALL YOUR BANK!!! Sometimes they can see pending deposits before they hit your account. My credit union told me my refund was pending 2 days before it showed on my account, even though SBTPG still showed nothing.

i was in the same situation last year and drove myself crazy checking SBTPG every 5 minutes. Finally I just got help using claimyr.com to reach an IRS agent. Found out everything was fine and the money came through right on time. Sometimes you just need to talk to someone who can actually see whats going on in the system instead of driving yourself nuts refreshing websites.

PROTIP: never pay tax prep fees out of your refund! They charge you extra for that "convenience" AND it adds this extra SBTPG step that just delays everything. Pay the fees when you file and your refund goes straight from IRS to your bank.

SBTPG is always behind. Their site sucks and their customer service is worse. But they eventually get the job done. I remember last year I had a deposit date of 2/14 but SBTPG didn't update until late on 2/13. Money was in my account on 2/14 just like WMR said. Just be patient!

i stopped checking SBTPG because it just gives me anxiety. I installed a cash app called Chime that usually deposits funds 2 days early. So WMR might say Feb 26 but with Chime I sometimes get it by the 24th. maybe look into somethin like that for next year?

Fun fact: SBTPG makes interest on your money while they're holding it. That's why they don't rush to send it to your bank. The longer they hold everyone's refunds, even for a day or two, the more interest they earn. It's a shady business model but legal unfortunately.

Ok hear me out - i had this EXACT SAME PROBLEM and was freaking out. Couldn't get answers anywhere. I finally used this website called taxr.ai that explained my transcript in plain english and told me exactly where my money was. Turns out everything was fine and the funds were already sent to SBTPG even though their site wasn't showing it yet. The tool showed me the exact date the IRS released the funds based on my transcript codes. Saved me so much stress! https://taxr.ai

sigh...this is exaclty why i switched to freetaxusa and just pay the prep fees upfront now. no more dealing with SBTPG and their garbage website that never works during peak times. probably saved me a week of waiting each year by cutting out the middleman.

Check your transcript! It will tell you the exact date the IRS sent your refund. If it shows code 846 with date 2/26, that's when the IRS is releasing the money, NOT necessarily when it hits your bank because SBTPG has to process it first. The IRS transcript is always more reliable than any other source.

Last year I couldn't get any info about my refund and wasted hours trying to reach the IRS. This year I used claimyr.com to get through to a human at the IRS and got all my questions answered in one call. It was so worth it to finally talk to someone who could tell me exactly what was going on.