SBTPG site shows no trace number for my refund - anyone else having this issue?

This happens when SBTPG hasn't actually received your refund from the IRS yet, despite what your transcript shows. The "refund issued" date on your transcript just means the IRS has processed it and scheduled payment, but there's often a delay before it hits SBTPG. A few things to check: - Look at your transcript for code 846 - this confirms the refund was actually issued - Check if there are any offset codes that might indicate part of your refund was taken for debts - If your bank account info was incorrect, the deposit could have been rejected If it's been more than 5 business days since your refund issue date, you should call the IRS directly at 1-800-829-1040 to check the status. They can tell you if there were any issues with the transfer. SBTPG typically can't help much until they actually receive the funds.

I had a similar issue and was pulling my hair out trying to figure out what was going on with my refund. I finally found a tool called taxr.ai that helped me understand exactly what was happening with my transcript. It showed me that there was actually an offset code hiding in my transcript that I missed. Seriously saved me from going crazy trying to decipher all those codes and dates myself. I use it all the time now to check what's really going on instead of guessing. Here's the link if you want to check it out: https://taxr.ai

I had this exact problem last month! My refund was about $4,200 and the trace number was missing on SBTPG for over 2 weeks after my transcript showed refund issued. I tried calling the IRS like 15 times and could never get through to an actual person. Finally found a service called Claimyr (claimyr.com) that got me a callback from an IRS agent within an hour. Best money I've ever spent! The agent told me my refund had actually been flagged for review but it wasn't showing on my transcript. They pushed it through after verifying my identity and I had my money 3 days later.

Check if you have a refund offset. The IRS mite have taken some of your money for past debts like student loans or child support. They don't always tell you right away and SBTPG wouldnt know either.

The exact same thing happened to me. No trace number, no updates from SBTPG. I was panicking because I needed that money for rent. I ended up getting a check in the mail even though I signed up for direct deposit! The IRS randomly decides to send paper checks sometimes for "security reasons" 🙄 Keep an eye on your mailbox.

SBTPG has been a NIGHTMARE this year! I'm in the same boat - my refund was issued April 2 according to my transcript but still nothing on SBTPG. Called them 4 times and got different answers everytime. One rep said they rejected my deposit due to "name mismatch" (which made no sense), another said they never received it, and a third said it was "processing". I finally filed a complaint with CFPB and magically my money appeared the next day. Don't wait too long to escalate.

yo this is why I stopped letting tax prep companies take their fees from my refund. SBTPG is just an extra middleman that makes everything more complicated. Next year just pay the turbotax fee upfront and get your refund straight from the IRS. So much less hassle.

Did you check the WMR (Where's My Refund) tool on the IRS website? Sometimes that will show different info than your transcript. Also is your expected amount exactly what the transcript shows? If theres a discrepancy the IRS might have adjusted your refund which can cause delays.

I've seen posts from ppl having to wait up to a month even after the 846 code. The whole system is a joke. My trace # showed up for like 2 days on SBTPG then disappeared again, then suddenly my money showed up in my account. Makes ZERO sense. Hang in there!

Have you checked with your bank? Sometimes they'll hold large deposits for review, especially tax refunds. My credit union put a 7-day hold on mine even though SBTPG showed it was sent.

UGH i had this EXACT issue last year. SBTPG is THE WORST. call the IRS directly - ignore SBTPG. In my case, my refund was actually sent to the wrong account (SBTPG had somehow transposed two numbers). The IRS had to recall the funds and reissue my refund which took an extra 6 weeks. Definitely don't wait on SBTPG to figure it out!

i stopped using turbo tax bcuz of SBTPG. They held my refund for 3 weeks last year for "additional verification" which was complete BS. Just another way for them to hold our money and collect interest. The whole system is designed to screw us over.

Random tip - check if your adjusted gross income matches exactly what you put on your return. If it doesn't, that could trigger a manual review. happened to me and caused a 3-week delay after my 846 date. The IRS website still showed the original date even though the money wasn't actually sent yet.

I had success getting an update by calling the Tax Advocate Service instead of the main IRS line. Much shorter wait times and they have access to the same info. Number is 877-777-4778 if you want to try that route.

When I had this issue a nice lady at the IRS told me sometimes there's a processing gap between when the IRS issues the refund and when SBTPG actually gets it. Try calling this secret IRS number that's better than the main one: (866) 682-7451 ext 568. Way shorter wait times.

Question - have you checked the SBTPG site using both mobile and desktop? Their site is janky AF and sometimes shows different info depending on how you access it. On my phone it showed no trace number but on desktop it was there! worth a try