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This happened to me. Fixed it last week. Called SBTPG directly. Explained the situation. They reviewed my account. Found the double charge. Issued a refund. Took three days to process. Check your bank statement. Look for the second deposit. It might be coming soon. Worth the effort to call.
I experienced this exact SBTPG double-fee scenario during the 2023 tax season. The Refund Transfer Agreement technically permits them to assess the transaction fee on each disbursement, though most preparers don't adequately explain this. When I contacted my preparer, they initially claimed this was standard protocol, but after I referenced Section 3.2 of the SBTPG Terms & Conditions regarding duplicate transaction fees, they escalated to a supervisor who processed a refund of the secondary fee.
Can you explain exactly how you got them to process the refund? Did you have to provide any specific documentation or just reference that section of the terms?
10d
Why do they make this so complicated?? I had this happen and spent hours trying to figure out who to even contact! My preparer blamed SBTPG, SBTPG said talk to my preparer... round and round we went. Finally got someone at SBTPG who admitted it was a system error on their end and refunded the second fee. But seriously, shouldn't there be clearer disclosure about this possibility when we choose the refund transfer option?
10d
My time capsule would definitely include: "Check for tax transcript discrepancies exactly 14 days after filing." I've now had 3 years in a row where my AGI from the previous year didn't match what the IRS had on file, causing my return to be rejected. I spent precisely 7.5 hours on the phone resolving it this year. Also, save PDFs of your filed returns for at least 7 years - I needed my 2018 return this year and would have been in trouble if I hadn't kept it. The IRS only provides free transcripts for the past 3 years, and anything older costs $43 per request.
This community wisdom is exactly what taxpayers need! According to IRC Β§6511, you generally have 3 years from the filing date to claim refunds, so your time capsule should remind you to review prior years for missed credits or deductions. I'd add: remember that you can request filing extensions, but payment deadlines remain unchanged per Reg Β§1.6081-4. A surprising number of taxpayers incur unnecessary penalties by misunderstanding this distinction.
I might suggest being somewhat cautious with extensions unless absolutely necessary. While they do provide additional time to file, they may potentially delay any refunds and could, in some cases, increase scrutiny of your return.
10d
Just a reminder that April 15, 2025 will be here before we know it! If you're setting up these time capsule reminders, make sure to set one for March 1st to gather documents, March 15th to start organizing, and April 1st as your absolute deadline to avoid the last-minute rush. Time flies when you're procrastinating taxes!
10d
I'm in the same boat and it feels like being stuck in tax limbo! It's like SBTG and TurboTax are playing hot potato with our money while we're left in the dark. I've been refreshing like crazy for days. Has anyone actually gotten their refund after seeing this message? I'm starting to think my money is like a ghost in their system - everyone talks about it but no one can actually see it.
I completely understand how frustrating this uncertainty is. In my experience working with tax clients, these temporary glitches rarely impact the actual refund delivery. The IRS processing system operates independently from SBTG's tracking portal. Your refund is likely still on track based on your DDD, even if the visibility tools aren't working properly.
12d
According to IRS Publication 1345 (Guide for Authorized IRS e-file Providers), when you choose to have your preparation fees taken from your refund, your money must pass through a third-party bank like SBTG. This creates a temporary account that receives your refund, deducts fees, then forwards the remainder to you. This can add 1-5 business days to your wait time beyond your official DDD. The 'account not found' error is frustrating but surprisingly common - I never realized how complicated this process was until I started researching it!
That's exactly right. It's also worth noting that different banks process these transfers at different speeds. Online banks like Chime sometimes post early, but traditional banks might hold the funds for 1-2 business days after receiving them from SBTG.
12d
This is why I always recommend paying for tax prep upfront instead of from your refund. Yes, it hurts to pay now, but you get your full refund directly from the IRS without these middlemen slowing things down. Saved me a week of waiting last year.
10d
Just to clarify what everyone else is saying - when SBTPG shows funded, that means your refund has already been approved by the IRS and sent to SBTPG (who is the bank that handles refunds for many tax preparation companies). Back in 2022, I had a similar situation where I needed to amend after my refund was already processing. The original refund came through perfectly fine, and then about 4 months later, I received the additional amount from my amendment. One thing to remember: if your amendment results in you owing money instead of getting more back, you'll want to pay that promptly to avoid interest charges. The IRS starts the interest clock from the original filing deadline, not from when you submit the amendment.
Good point about owing money. Interest adds up fast. Pay right away if you owe. Don't wait for a bill from IRS.
10d
I believe I can speak to this from personal experience, though individual situations may vary somewhat. Last year, I found myself in a nearly identical position. My refund showed as funded in SBTPG on a Thursday, and I realized I needed to amend my return for a missed education credit. I cautiously filed the 1040X that same day, concerned about potential complications. My original refund deposited without issue the following Monday, and approximately 14 weeks later, I received the additional refund from my amendment. The systems appear to operate independently, at least in my experience.
I've been with Navy Federal for 15 years and here's what I've learned about tax refunds: set up a separate savings account just for your tax refund deposit. That way you can immediately transfer what you need to checking while leaving some for savings. Last year I got my refund at 2:58am on the exact deposit date. I set an alarm for 3am, transferred what I needed for bills, and left the rest untouched. Helped me avoid spending it all at once!
That's actually really smart. I never thought about setting up a separate account just for the tax refund. Do you have to update your direct deposit information with the IRS every year to use that account?
10d
Has anyone compared how Navy Federal handles tax refunds versus how they handle regular direct deposits? My paycheck always appears a day early with them, so I'm confused why tax refunds don't follow the same pattern.
Have you tried calling your bank specifically? My DDD was April 9th, and I didn't see anything until April 12th. When I called my bank on April 11th, they could see it was pending in their system but hadn't posted to my account yet. Ask them to check for pending ACH deposits - sometimes they can see it before you can on your app or online banking.
Just to clarify something important - a "trace number" and a "DDD" are different things. The Direct Deposit Date (DDD) is when the IRS schedules your refund to be sent. The trace number is the unique identifier for that transaction that appears on your transcript (usually a 15-digit number). If you're looking at the Where's My Refund tool on IRS.gov, you won't see the trace number there - you need to access your actual transcript online through the IRS website. Are you looking at the right document?
According to the IRS2Go app and Direct Deposit FAQ on IRS.gov, refunds should be hitting accounts this week for those who filed in early March. Has anyone with Chime, Varo, or other online banks seen their tax refunds post yet? This tax season seems particularly backed up compared to previous years based on the processing timelines TurboTax and FreeTaxUSA are showing. Trying to stay patient but would appreciate any data points from others who might be seeing movement! π
The perception that online banks are universally delayed isn't accurate. Electronic Fund Transfer protocols are standardized across financial institutions, though individual bank posting policies may vary. Chime and similar neobanks typically post ACH transfers upon receipt of payment notification rather than waiting for settlement, which can result in earlier availability. Current IRS processing backlogs are affecting all refunds regardless of banking institution. The 21-day guideline is merely an estimate, not a guarantee, particularly for returns requiring additional verification.
Has anyone considered how the IRS prioritizes batches of returns? Could filing method impact processing speed? I've tracked my refunds for the past three years, and I've noticed online banks like Chime typically show deposits on Wednesdays and Fridays, rarely on other days. Are others seeing similar patterns this year? My transcript updated yesterday with an 846 code, but still nothing in my account. Should I be concerned, or is this still within normal timeframes?
I experienced exactly this issue for exactly 31 days. My transcript showed N/A from January 26th (filing date) until February 26th. I received my refund on March 2nd, exactly 35 days after filing. Based on analyzing 17 similar cases from friends and family members this tax season, the average wait time between filing and transcript update is 27.4 days, with a standard deviation of 5.2 days. We are currently at peak processing time with 48% more returns being processed than the IRS has staff allocated for. If you filed within the last 30 days, I would wait exactly 7 more days before taking additional steps. After that point, requesting a transcript by mail sometimes triggers an internal review that can expedite processing.
This is a systemic issue affecting the Integrated Enterprise Computing Environment (IECE) that houses the transcript database. The transcript system operates independently from the Master File processing system where actual return processing occurs. The asynchronous data transfer between these systems creates a temporal gap in visibility that manifests as the "N/A" status you're experiencing. Practical solution: Monitor your account transcript specifically for TC 150 posting, which indicates return processing completion. If you've passed the 21-day normal processing window, utilize the Taxpayer Advocate Service at 877-777-4778 as they have elevated access to processing status information not visible through normal channels. The blank transcript is frustrating but doesn't necessarily indicate a problem with your return.
I was in your exact situation on March 12th last year! Had a presentation due for work and my daughter came down with the flu. What saved me was having organized all my tax documents on February 1st in a dedicated folder with everything pre-sorted. When I finally had time on March 15th to file, it took just 45 minutes because everything was ready to go. Hope your little one recovers quickly - strep is no joke!
OMG this is such a good system! Do u have any specific tips for organizing docs for ppl with investment income? I've got stuff from like 3 diff brokerages and it's a mess tbh.
10d
For anyone who needs immediate help with investment-related questions while waiting: I had an issue with cost basis reporting on stocks I sold last year. Called the IRS at 7:01 AM exactly when they opened, and got through after only a 15-minute wait. They explained that my broker had reported a different basis than what I calculated. Had to get corrected forms from my broker, which took 2 days. Just sharing in case anyone else has similar issues!
Evan Kalinowski
The IRS Automated Clearing House (ACH) protocol initiates transfers in designated batches throughout the day. For Direct Deposit Dates falling on Fridays (like your 2/24), the Treasury Financial Management Service (FMS) typically initiates most transfers during the Thursday afternoon processing window. Chime's Early Access feature then processes these pending ACH transfers immediately upon receipt of the payment instruction rather than waiting for final settlement. This results in what they market as "getting paid up to 2 days early" but is technically just making funds available upon ACH notification rather than settlement. You should see the deposit by approximately 10:00pm tonight based on standard processing windows.
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Victoria Charity
I'm literally in the same boat with Chime and a 2/24 DDD! I've been refreshing my app every 20 minutes all day! π So frustrating when you're counting on that money! From what I've read, Chime deposits can hit anytime between 3pm-10pm the day before your DDD, but sometimes they don't show up until the actual date. Don't stress too much if it doesn't hit tonight - it will definitely be there by tomorrow!
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