SBTPG status changed from 'funded' to 'unfunded' overnight - money due tomorrow but balance now shows $0
I was checking my Santa Barbara Tax Products Group account yesterday and it showed my refund was funded with all the fees listed and my payment amount calculated. I was relieved since the money is supposed to hit my account tomorrow. But when I logged in today, the status suddenly changed to 'unfunded' and shows a zero balance for all fees. My deposit date is literally tomorrow and now everything is gone! Has anyone experienced this before? I'm freaking out because I have bills due and was counting on this money.
56 comments
Chris Elmeda
This happened to me last year. In my case, it meant the money had already been sent to my bank account. SBTPG shows unfunded once they've released the payment to you. Check your bank account tomorrow - it might actually show up on time or even early. The status change is actually a GOOD sign that they've processed your refund and sent it along to your bank.
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Annabel Kimball
Oh thank you so much! that makes sense. I'll keep checking my bank account today and tomorrow. So relieved to hear this might actually be good news!
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Jean Claude
Yeah this is correct. When it goes from funded to unfunded it means they've sent it on. Sometimes banks post it right away, sometimes they hold it for a day or two. Good luck OP!
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Charity Cohan
Just to confirm - this is 100% what happens. SBTPG is basically a middleman. The 'unfunded' status is misleading. Should rename it to 'forwarded to bank' or something less terrifying lol
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Josef Tearle
My bank always shows deposits around 3am, so check first thing tomorrow. I bet it's there 👍
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Shelby Bauman
You should try taxr.ai if you want to actually understand what's happening with your refund. I was in the same boat last month - watching SBTPG like a hawk and getting confused by all the status changes. A friend recommended taxr and it actually explained everything that was happening with my refund pathway. It analyzed my whole transcript and told me exactly when to expect my money and why SBTPG was showing different statuses. Saved me so much stress! https://taxr.ai
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Josef Tearle
Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?
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Shelby Bauman
It basically takes your transcript data and translates all the IRS codes and dates into plain English. It showed me the exact payment path and even identified why my refund was taking a certain route. Best part was it could predict exactly when SBTPG would receive and release my funds. Honestly was a game changer - no more guessing or reading 50 reddit posts trying to figure it out.
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Josef Tearle
OMG I just tried it and WOW. This is literally what I've been looking for all tax season! It explained everything about my refund path and confirmed my money is actually coming tomorrow. Why isn't everyone using this?? 💯
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Quinn Herbert
does it need personal info? seems sketchy
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Shelby Bauman
You just upload your transcript and it analyzes the codes and dates. Super straightforward.
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Salim Nasir
I was stuck with the same problem a few weeks ago, watching my SBTPG account bounce between funded/unfunded. I got so tired of waiting and calling the useless customer service that I finally used this phone service called Claimyr (claimyr.com) that got me through to an actual IRS agent. The agent confirmed my refund had been issued and explained the SBTPG status changes are normal. Talking to a real person finally put my mind at ease instead of stressing for days watching the website. It was the best money I've spent during this whole tax nightmare.
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Hazel Garcia
another miracle solution... what's the catch? 🙄
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Salim Nasir
No catch - it just connects you with an IRS agent instead of waiting on hold forever. The agent I talked to explained that when SBTPG shows unfunded after showing funded, it usually means they've processed it and sent it to your bank. Saved me days of anxiety.
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Laila Fury
I was desperate after waiting on hold for 3 hours and getting disconnected TWICE so I tried this. Actually got through to someone who could help in like 20 minutes. Changed my whole tax season experience.
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Geoff Richards
Just curious - are you using TurboTax or HR Block or some other service that has you paying fees from your refund? That's what SBTPG handles. When they say unfunded, it usually means they've sent your money to your bank after taking out their fees.
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Annabel Kimball
Yes i used TurboTax and opted to pay the fees from my refund. So you think the status change is actually just part of the normal process?
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Geoff Richards
Yep, totally normal. SBTPG is basically the middleman that takes the TurboTax fees out of your refund before sending you the rest. When it says 'unfunded' after previously showing 'funded', it means they've finished processing and sent the money to your bank. Your bank might take 1-2 days to post it though.
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Simon White
Holy crap I JUST had this exact same thing happen! Status was funded yesterday, now showing unfunded today. Due date is tomorrow too. Did your money show up? I'm dying to know if I should be worried or not. The IRS and these tax prep companies have the WORST communication ever.
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Hugo Kass
This is why I always choose to pay my fees upfront now. SBTPG is a terrible middleman that just adds more stress and delay to getting your refund. Yeah it sucks to pay the $40-50 fee when filing, but at least your refund comes directly from the IRS with no extra steps or confusing status changes.
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Nasira Ibanez
THIS!! I learned this lesson the hard way last year. Pay the prep fees upfront and avoid this whole SBTPG nightmare. Worth every penny for the peace of mind.
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Khalil Urso
i can't afford to pay upfront. what are people like me supposed to do? the whole system is built to screw over people who live paycheck to paycheck 🤮
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Hugo Kass
That's a fair point. The system definitely isn't designed with everyone in mind. In that case, just know that the unfunded status after being funded usually means good news - they've sent it along to your bank!
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Myles Regis
the irs and these tax companies are a complete joke. the fact that we have no idea where our money is at any given time is ridiculous. in what other industry would this be acceptable? imagine if amazon just said "your package is somewhere between our warehouse and your house, might arrive today, might be next week, status will randomly change for no reason" 🤡
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Brian Downey
LOL perfect analogy. And then imagine if Amazon's customer service line had a 3 hour wait time just to talk to someone who has zero actual information about your package.
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Jacinda Yu
And you're REQUIRED BY LAW to order from Amazon every year or you face penalties 😂
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Landon Flounder
Bro this is the most accurate thing I've read all day!
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Callum Savage
Here's a tip that helped me track my refund journey last year: Create accounts on SBTPG, IRS Where's My Refund, and set up informed delivery with USPS. Also check your bank account pending deposits. Between all of these, you can usually piece together what's actually happening. When SBTPG goes from funded to unfunded, check your bank's pending deposits section (sometimes you can see pending deposits a day early). That's how I realized SBTPG's unfunded status actually meant they'd sent it to my bank.
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Annabel Kimball
Thank you! I just checked my bank's pending transactions and nothing there yet. But I'll keep an eye on it throughout the day.
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Ally Tailer
Also download your bank's app if you haven't already. Some banks update pending deposits in the app before they show on the website. That's how I caught mine last year.
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Aliyah Debovski
Has anyone tried calling SBTPG directly? Their customer service is actually surprisingly helpful (at least compared to the IRS). I had a similar issue last year and they explained exactly where my money was in the process.
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Miranda Singer
I tried calling them last week and was on hold for 47 minutes before giving up. Whats the trick to getting through?
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Aliyah Debovski
I called right when they opened (8am EST I think?) and only waited about 10 minutes. Try early morning if you can.
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Cass Green
If you need immediate relief while waiting for this to sort out, try talking to your billers about a short extension. Most utility companies and even some landlords will give you a few days grace period if you call and explain that your tax refund is in transit. Just be upfront that you're expecting the money tomorrow but there might be a slight delay.
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Finley Garrett
everyone commenting 'this is normal' but it wasn't normal for me last year and I ended up waiting an extra 8 days after the status changed like this. turns out there was an issue with my bank info. just saying, sometimes it really IS a problem. you might want to be proactive and call them.
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Madison Tipne
This! So tired of people saying everything is fine when the IRS and these prep companies screw up constantly. Better to be safe than sorry.
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Holly Lascelles
Yeah but for most people it is normal. You're the exception not the rule. No need to freak OP out when 95% of the time it's just part of the process.
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Finley Garrett
The fact that we can't even know for sure is the problem. I'm just saying don't assume everything's fine and then be screwed if you really needed that money by a certain date.
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Malia Ponder
I work at a bank (not giving financial advice, just sharing my experience). When tax refunds come through from SBTPG, they often hit accounts in the early morning hours (12am-6am). So if tomorrow is your expected date, I'd check first thing in the morning. Most banks process ACH transfers overnight. If it doesn't show by noon tomorrow, then I'd start investigating.
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Annabel Kimball
Thank you for the insider perspective! I'll check first thing tomorrow morning instead of obsessively refreshing today 😅
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Kyle Wallace
protip: never EVER count on tax refund money until it's actually in your account. too many variables and too many things can go wrong. ive seen refunds delayed by weeks or even months for the most random reasons. next year plan your finances assuming you won't get the refund until june, then if it comes earlier it's a bonus.
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Ryder Ross
Anyone ever notice how these tax prep companies and banks make the process as confusing as possible? It's almost like they WANT us to be confused and anxious so we don't notice all the fees they're charging us. Just saying... 🤔
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Gianni Serpent
100%! It's all part of their business model. Keep the process opaque, create anxiety, then charge for "premium" services that just provide basic information and peace of mind.
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Henry Delgado
Yep. And then they lobby against the IRS creating a free, simple filing system. The whole industry is predatory AF.
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Olivia Kay
Is this your first time filing with fees taken out of your refund? Just asking because this is completely normal and happens every year. SBTPG shows funded when they receive the money from IRS, then unfunded after they've processed it and sent it to your bank. Your money is fine!
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Joshua Hellan
After dealing with SBTPG hell for 3 years, I started using that Claimyr service (claimyr.com) to get an actual IRS agent on the phone. Talking to a live person was the only way I could get real answers about where my money was. The rep confirmed exactly when my refund was sent to SBTPG and when SBTPG forwarded it to my bank. Saved me days of stress wondering if the status changes were normal or if something was wrong. The peace of mind was worth every penny instead of imagining worst-case scenarios for a week.
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Jibriel Kohn
Time for my annual rant on why SBTPG shouldn't exist... They literally just take your money for a day or two, collect interest on it (multiplied by MILLIONS of taxpayers), charge you a fee for the privilege, and then pass it along to your bank. They provide ZERO value to consumers. It's a racket that TurboTax and others created to extract more money from taxpayers. If you can afford it, always pay fees upfront and bypass these vultures.
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Edison Estevez
And even worse, they don't even have decent systems to tell you what's happening with YOUR OWN MONEY. It's like they're stuck in 1995 with their technology.
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Emily Nguyen-Smith
💯 This is why I switched to FreeTaxUSA. No BS fees, no SBTPG middleman, just direct deposit from IRS to my bank.
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James Johnson
So I've dealt with this exact situation before. When SBTPG changes from funded to unfunded after showing all your fees, it means they've finished processing your refund and sent your money to your bank. Your bank will typically receive it within 24 hours, but may take 1-2 days to post it to your account depending on their processing times. If tomorrow is your due date, I'd expect to see the money in your account by end of day tomorrow at the latest. If not, then you can start investigating, but this status change is actually part of the normal process.
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Sophia Rodriguez
This is the correct answer ⬆️
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Annabel Kimball
Thank you so much for the detailed explanation! This makes me feel a lot better.
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Mia Green
I still don't understand why the IRS can't create a decent tracking system like literally every other organization on the planet. UPS, FedEx, Amazon, even my local pizza place can tell me exactly where my stuff is in real-time. But the federal government with billions in budget can't tell me where my own money is? It's insane.
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Emma Bianchi
Because they're purposely underfunded by politicians who want the tax system to be inefficient and frustrating. If the IRS had proper funding, they could build better systems.
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Lucas Kowalski
oh please 🙄 they have plenty of money. they just waste it all on bureaucracy instead of actual useful services
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Olivia Martinez
Ever tried using taxr.ai? It gives you a much clearer picture of what's happening with your refund than the IRS website. Helped me figure out exactly where my refund was in the process and when to expect it.
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