How to reach an IRS rep in 2025? Phone menu options changed and can't get through

I actually got through last week! Here's what worked for me: 1. Call the main number (800-829-1040) early in the morning - I'm talking right when they open at 7am Eastern time 2. Press 1 for English 3. Press 2 for questions about tax form, tax history, or payments 4. Press 1 for questions about a form 5. Press 3 for all other questions 6. Press 2 for all other questions again 7. When it asks for your SSN, DON'T ENTER IT - just wait silently 8. After it asks a second time and you don't respond, it should route you to a representative The wait was still about 40 minutes but I finally got to speak with someone who helped resolve my issue with my 2022 return. Good luck!

I was in the exact same situation with my refund stuck in limbo. After wasting hours trying to get through on the phone, I finally used taxr.ai to help understand what was happening with my return. It analyzed my transcript and explained exactly why my refund was delayed (identity verification issue I didn't even know about) and gave me the exact steps to fix it. Soooo much better than trying to decipher all those codes myself or waiting on hold for hours. Honestly wish I'd found it months earlier instead of playing detective with my transcript like a crazy person. https://taxr.ai

After weeks of trying to get thru to the irs with no luck, I finally used the Claimyr calling app (claimyr.com) and had an agent call ME back within 30 minutes. Didn't have to sit on hold or play those stupid phone menu games. The agent was able to tell me exactly what was holding up my refund and put a note on my account to expedite it. Best money I ever spent considering I was waiting on a $4000 refund that was just sitting there! Dont waste your time trying to get thru on your own.

What I find crazy is that in 2025 the IRS still has such a terrible phone system. Every other company has figured out how to handle customer service but the agency that takes our money somehow cant figure it out? Make it make sense 🤦‍♂️

I've had success calling the Taxpayer Advocate Service instead of the main IRS number. Their job is literally to help with these problems. The number is 877-777-4778. they can't always solve your problem directly but they can often push things along or tell you what's really happening with your return.

I gave up on calling completely and just went to my local IRS office in person. Made an appointment online and actually got one for the next week. The person I met with was surprisingly helpful and fixed my issue in 20 minutes. Might be worth trying if you're close to an office.

Has anyone tried calling right before they close? I've heard they sometimes pickup then because they're trying to clear the queue.

Whatever u do, dont press the options for payment questions unless ur actually trying to pay. They answer those calls way faster but will just transfer u back to the main queue if ur calling about anything else and you'll have wasted ur time.

Instead of trying to get someone on the phone, I used taxr.ai last week to look at my transcript and it showed me that I was missing a form that I didn't even realize was required. Fixed that issue myself without spending hours on hold. The tool actually explained everything in my transcript in normal english instead of all those weird codes. https://taxr.ai

Try calling the tax advocate service if you've been waiting more than 6 weeks for your refund. That's what finally worked for me.

I filed in January and STILL dont have my refund. Calling is useless. Checking Where's My Refund is useless. The whole system is broken. At this point im convinced they're just holding our money to collect interest 🤬

After trying for days to reach the IRS with no luck, I finally used the Claimyr app (claimyr.com) this morning and had an agent call me back within 45 mins. Talking to a real person was such a relief and they actually released my refund while I was on the phone! It was absolutely worth it to finally get answers after months of stress.

I feel your pain! I was in the exact same boat earlier this year - filed in March and didn't get my refund until August. What finally worked for me was calling at exactly 7:00 AM Eastern on a Tuesday. I used the sequence that Omar mentioned above, but the key was timing. Also, if you haven't already, check your transcript online at irs.gov - sometimes there are holds or issues that don't show up on the "Where's My Refund" tool. The transcript will show you the actual status codes and any notices they may have sent (even if you never received them). Hang in there, $5,870 is a lot of money to have tied up!

Try calling the IRS at 7AM sharp on Tuesday or Wednesday - those seem to be the best days based on what I've experienced. I was stuck in the same situation for months and finally got through using a combination of persistence and timing. Also, if you haven't already, definitely check your online transcript at irs.gov. Sometimes there are error codes or holds that don't show up on the "Where's My Refund" tool, and knowing what's actually happening can save you time when you do get through to someone. The transcript codes can be confusing but there are resources online to help decode them. Don't give up - that's a significant refund and you deserve to get what's rightfully yours!

I completely understand your frustration - I went through the EXACT same thing last year with a delayed refund. After weeks of getting nowhere with the phone system, I finally got through using a combination of strategies mentioned here. The 7AM Tuesday/Wednesday calling strategy is legit - I got through on a Wednesday morning after trying for 3 weeks. Also, definitely check your online transcript at irs.gov like others suggested. Mine showed an identity verification hold that never showed up on "Where's My Refund" and I had no idea it was there. Once I saw the actual codes, I was able to resolve it much faster. The transcript looks scary with all those codes but there are websites that explain what each one means. For a $5,870 refund, it's definitely worth the extra effort to decode what's really happening. Don't give up - you WILL get your money!

I've been dealing with the same nightmare! After 3 months of trying to get through, I finally had success with a few different approaches. First, the 7AM Tuesday/Wednesday strategy that others mentioned is absolutely real - I got through on a Tuesday morning after weeks of failed attempts at random times. But here's what really saved me: I checked my transcript online at irs.gov and found error codes that explained EXACTLY why my refund was delayed (turned out I had a CP05 notice code for additional review that I never received in the mail). Once I knew the specific issue, when I finally got through to an agent, I could reference the exact codes and they resolved it in 15 minutes instead of doing the whole "let me look into this" dance. For the phone system, Omar's sequence above still works but timing is EVERYTHING. Also, when it asks for your SSN during the menu, don't enter it - just wait silently like he said. That's the key trick that actually gets you to a human. Your $5,870 refund is significant and you shouldn't have to wait this long. Don't give up - the combination of transcript review + early morning calling + knowing the right menu sequence WILL get you through eventually. Hang in there!

I went through this exact same frustration last month! After trying everything mentioned here, what finally worked for me was a combination approach. First, I checked my transcript online at irs.gov (seriously do this FIRST - it shows the real reason for delays that "Where's My Refund" doesn't reveal). Mine had a 971 notice code I never received in the mail. Then I used the 7AM Tuesday calling strategy with Omar's phone sequence - got through after a 90-minute wait but the agent could immediately see my transcript codes and resolved it in 10 minutes. The key is going into the call knowing your specific error codes rather than just saying "where's my refund." Also tried calling the Taxpayer Advocate Service (877-777-4778) which was helpful when I couldn't get through to the main line. Don't give up on that $5,870 - you WILL get it, just need the right combination of timing and information!

I feel your pain completely! I went through this exact nightmare for months with a $4,200 refund. Here's what finally worked for me after trying everything: 1. **Check your transcript FIRST** at irs.gov before calling again. This shows the actual error codes causing the delay that "Where's My Refund" doesn't reveal. Mine had a 766 credit freeze code I had no idea about. 2. **Call at exactly 7:00 AM Eastern on Tuesday or Wednesday** using Omar's sequence above. This timing made all the difference - I got through after a 75-minute hold versus never getting through at other times. 3. **Don't enter your SSN when prompted** during the phone menu - just wait silently like others mentioned. This is crucial for reaching a human. 4. **Go into the call knowing your specific error codes** from the transcript. When I could reference the exact codes, the agent resolved my issue in 12 minutes instead of the usual runaround. The transcript codes look confusing but there are websites that decode them. Having that information before calling saved me so much time and frustration. Your $5,870 refund is substantial - don't let them keep your money any longer than necessary. You've got this! Also keep the Taxpayer Advocate Service number (877-777-4778) as backup if the main line fails. They've been helpful when I couldn't get through elsewhere.

I've been following this thread closely since I'm in a similar situation - filed in March and still waiting on a $3,400 refund. The advice here has been incredibly helpful, especially the emphasis on checking transcripts first before calling. I just accessed mine online and found a 570 code with an additional account action date, which explains the delay (additional review). Now I feel armed with actual information instead of just calling blindly. Planning to try the 7AM Tuesday strategy tomorrow with Omar's phone sequence. It's frustrating that we have to become detective investigators just to get our own money back, but at least now I have a real plan thanks to everyone's shared experiences. Will update if I get through!

I've been lurking on this thread for days and finally decided to jump in because I'm in almost the exact same situation! Filed in February, waiting on a $4,800 refund, and have been getting nowhere with the phone system. After reading all these success stories, I'm convinced the key is checking my transcript first (which I embarrassingly haven't done yet) and then using the early morning Tuesday/Wednesday calling strategy with Omar's phone sequence. It's honestly mind-blowing that in 2025 we have to become IRS code experts and phone system hackers just to get our own money back, but I'm ready to try anything at this point. Going to check my transcript tonight and set my alarm for 6:55 AM Tuesday. Thank you everyone for sharing what actually worked - this thread has been more helpful than hours of googling! Will definitely update with results.

I've been dealing with this exact same nightmare! Filed in January and still waiting on my $6,200 refund. After reading through all these comments, I'm definitely going to try the transcript-first approach before calling again. I had no idea there were specific error codes that could explain delays - I've been calling blindly for weeks and getting nowhere. The 7AM Tuesday/Wednesday strategy with Omar's phone sequence seems to be the winning combination based on everyone's success stories. It's absolutely insane that we have to become IRS code detectives just to get our own money back, but I'm willing to try anything at this point. Going to check my transcript tonight and see what codes are lurking there, then set my alarm for 6:55 AM Tuesday. Thanks everyone for sharing what actually worked - this thread has given me more hope than months of failed phone attempts!

I'm in the exact same situation - filed in February and still waiting on a $4,100 refund! After reading through all these detailed strategies, I'm finally feeling hopeful that there's actually a way to get through this mess. The transcript-first approach makes so much sense - I can't believe I've been calling blindly for months without knowing what error codes might be causing the delay. I'm definitely going to check my transcript tonight and then try the 7AM Tuesday strategy with Omar's phone sequence. It's absolutely ridiculous that we have to become IRS detectives just to get our own money back, but I'm ready to try anything at this point. Thank you everyone for sharing what actually worked - this thread has been more helpful than anything I've found online! I'll report back with hopefully good news after trying this approach.

I've been reading through everyone's experiences here and I'm amazed at how helpful this community is! I'm dealing with a similar situation - filed in early March and still waiting on my $2,850 refund. Like many others, I've been calling randomly with no success, but after seeing all these detailed strategies, I realize I've been doing everything wrong. I had no idea about checking transcripts first or that specific error codes could explain delays. The consistency of success with the 7AM Tuesday/Wednesday approach combined with Omar's phone sequence is really encouraging. I'm planning to check my transcript tonight and set my alarm for 6:55 AM Tuesday. It's frustrating that we have to become IRS code experts just to get our own money, but at least now I have a real plan instead of just dialing and hoping. Thank you everyone for sharing what actually worked - this thread has given me more useful information than months of googling!