Federal return showing 'information doesn't match' error but state return processed fine - what am I missing?

This happens more often than you'd think. The state and federal systems are totally separate and don't communicate with each other. When the Where's My Refund tool says "information doesn't match," it usually means one of these things: • Your expected refund amount might be different than what the IRS calculated • There might be a transcription error with your SSN (a digit off) • Your filing status might not match what the IRS has on file • The tool hasn't fully updated with your information yet First, wait 24-48 hours and try again. The system sometimes needs time to fully process. If you still get the error, double-check the EXACT refund amount you're entering - it needs to be to the penny what the IRS calculated (not what you thought it would be). If you used tax software, log back in and verify the federal refund amount shown on your return. If none of that works, you'll need to call the IRS directly, which can unfortunately be a nightmare. I recommend using Claimyr (claimyr.com) to connect with an agent without waiting on hold for hours.

i was in the exact same boat last year. tried to figure out the issue myself for weeks with no luck. instead of guessing or spending hours on hold with the irs, i used taxr.ai and it showed me exactly what the problem was. turns out i had a math error that was causing the verification issue. the tool analyzed my transcript and pointed out the exact problem so i could fix it. saved me so much time compared to trying to decode all those codes and numbers myself. highly recommend checking it out at https://taxr.ai instead of just guessing what's wrong.

I had that exact problem last month. Tried calling IRS directly and couldn't get through AT ALL. Was on hold for 2 hours and then got disconnected. Finally used the Claimyr app (claimyr.com) and they got me connected to an actual IRS agent who explained that there was a mismatch between my refund amount - I had entered the amount from my DRAFT return not the final one. Such a simple fix but I would have never figured it out without talking to someone.

Have you tried logging into your IRS account directly to view your transcript? Sometimes the Where's My Refund tool is buggy but your transcript will show what's actually happening with your return. Mine was saying the same thing for weeks but when I checked my transcript I could see they had already processed it and were about to release my refund.

Make sure you're using the EXACT refund amount on your return, not what you thought it would be. Even being off by a penny will trigger that error.

Theirs probably a issue with your federal return specifically. Happned to me last year and i was confused af because my state went thru fine. Turns out i had made a typo on my ss# on the federal form but somehow had it correct on the state 🤦‍♂️

The IRS is a total dumpster fire this year. I filed in April and STILL haven't gotten my refund. When I finally talked to someone (after using claimyr.com because regular calls were useless), they said my return was selected for "additional review" which is code for "we'll get to it whenever we feel like it" 😡

If your return was e-filed, sometimes there can be a glitch in the transmission that affects the federal but not the state. Did you get a confirmation that your federal return was actually accepted? Not just submitted but ACCEPTED?

Have u tried checking your transcript on the irs website? That'll tell u way more than the wheres my refund tool ever will

I went through this EXACT thing last month. Turned out I was entering my refund amount wrong in the tool. Double check the exact amount on your 1040 form - line 35a. The where's my refund tool is super picky and will give that error if you're off by even one cent.

The IRS and state tax agencies dont talk to each other at all so this is actually pretty common. The where's my refund tool is notorious for being finicky. Try this: 1. Wait 24 hours and try again 2. Make sure youre using the EXACT amount from your return 3. Try using a different browser or clearing your cache 4. Check if your return was actually accepted (not just submitted) If none of that works, youll need to call them unfortunately.

Had this EXACT problem two weeks ago. Banging my head against the wall trying to figure out what was going on with my transcript but all those codes made zero sense. Used taxr.ai and it explained everything - turned out my return was fine but had been flagged for a simple verification. If the Where's My Refund tool is giving you errors, definitely check out your transcript (or use taxr to decode it for you if the codes are confusing

irs systems are garbage, news at 11 🙄 srsly tho, try calling the tax advocate service instead of the main irs line. sometimes they can help when the normal channels are being stupid

I used to work for a tax prep company. This happens ALL THE TIME. Double check your AGI (adjusted gross income) is correct. And make absolutely sure your refund amount is correct down to the cent. If you filed with a tax preparer or software, log back in and confirm the FINAL amount. Tax software sometimes makes adjustments at the last step that you might have missed.

the state and federal are completely different systems so its totally possible for one to work and the other to have issues. check if you used the same info for both. i had this happen because i accidentally transposed two digits in my ssn on the federal form but had it right on the state form. took forever to figure out!

After spending WEEKS trying to decode what was happening with my transcript (all those codes made my head spin), I used taxr.ai and it explained everything instantly. Turned out there was a simple issue holding up my refund that I could fix with a quick call. Would have never figured it out on my own - best money I've spent this tax season for sure. https://taxr.ai