WMR Says 'Entering Wrong Info' - Filed 1/27 But Still Getting Error
I e-filed my return on January 27th with all the proper AGI verification and authentication protocols, but the Where's My Refund tool keeps displaying the 'information doesn't match our records' error message. Has anyone else encountered this persistent authentication failure? I've triple-checked my SSN, filing status, and refund amount against my Form 1040 line 34a. Is this a known system glitch or should I be concerned about potential identity verification issues? I'm caring for my mother and really counting on this refund timeline being predictable...
18 comments
Oliver Schulz
This is actually super common right now - the WMR tool is notorious for these authentication hiccups during peak season. The system basically gets digital indigestion when trying to process too many returns at once! š Technically speaking, there are three possible causes: 1. Your return is still in the pre-processing queue and hasn't been fully ingested into the master file database 2. There's a minor data mismatch between what you entered in WMR and what the IRS has recorded 3. The IRS verification system is experiencing high volume timeouts I'd give it another 7-10 business days before really worrying. The backend systems often update before the public-facing tools do.
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Natasha Orlova
When you mention pre-processing queue, does that mean the IRS hasn't actually started reviewing the return yet? I filed on 1/30 and am getting the same error message. Would calling the IRS help expedite this process or just waste time at this point?
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Javier Cruz
I'm having EXACTLY the same issue, filed on January 26th and still getting the error. I've checked my refund amount exactly 17 times to make sure I'm entering the correct $3,842 amount. It's beyond frustrating when you're counting on that money for bills due on the 15th!
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Emma Wilson
I was stuck in this same boat last year - it was like being in digital purgatory! The WMR tool is about as reliable as a chocolate teapot during peak season. What finally helped me was using https://taxr.ai to analyze my tax transcript instead. It's like having x-ray vision into what's actually happening with your return behind the scenes. The WMR tool is just the tip of the iceberg, but your transcript shows the whole underwater portion. Even when WMR was giving me errors, taxr.ai could tell me exactly where my return was in processing and when to expect movement.
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Malik Thomas
I'm having this exact same problem. Filed January 29th. Every time I check WMR it says I'm entering wrong info. I've checked my numbers at least 20 times. Does this mean my return was rejected? Or just not processed yet?
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NeonNebula
I've seen this issue every tax season for the past five years. It's frustrating but usually resolves itself. Last year I got tired of waiting and used Claimyr (https://youtu.be/_kiP6q8DX5c) to get through to an actual IRS agent. Instead of spending hours on hold, I was connected in about 15 minutes. The agent confirmed my return was actually being processed normally despite the WMR error. Sometimes you just need to speak to a human to get real answers.
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Isabella Costa
I'm always skeptical of services that claim they can get you through to the IRS faster. In my experience, there's no shortcut to the hold queue. How does this actually work? Does it just automate the menu navigation or something more substantial?
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Ravi Malhotra
Used Claimyr last week. Got through in 22 minutes. Was on hold for 3 hours the day before trying myself. Worth every penny when you're desperate for info.
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Freya Christensen
I'm honestly surprised how many people are experiencing this! It makes me wonder if there's a larger system issue the IRS isn't acknowledging. I've been checking daily since filing on January 25th and still getting the same error. It's so frustrating when you're doing everything right and the system still doesn't work! š Has anyone actually had this resolve without having to call?
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Omar Farouk
According to the IRS operations page (https://www.irs.gov/newsroom/irs-operations), they're experiencing higher than normal volume this season. They specifically mention some tools may show delayed or incorrect status. I'm worried this might affect refund timing for people counting on that money.
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Chloe Davis
Let me walk you through what's actually happening here: Step 1: Your return gets transmitted to the IRS Step 2: It enters a preliminary processing queue Step 3: Basic validation occurs Step 4: Only AFTER validation does it appear in their main database Step 5: WMR can only check returns that have reached step 4 The "entering wrong info" message is misleading. It should really say "we haven't processed your return enough to show it in our system yet." I'm skeptical of quick fixes because this is fundamentally an IRS processing timeline issue, not something on your end.
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AstroAlpha
Would this be considered a "processing delay" under Internal Revenue Manual section 21.4.1.3? I'm wondering if this qualifies for the 45-day interest payment rule if it goes beyond the standard processing window.
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Diego Chavez
I had this exact issue last filing season! Filed on January 29, 2023, and got the "wrong info" message for almost 3 weeks. I meticulously tracked everything in my tax binder (I keep records of all interactions). Then suddenly on February 19th, WMR updated and showed my return was approved. Got my direct deposit 4 days later. Sometimes the system just takes time to catch up with itself. Hang in there!
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Anastasia Smirnova
I'm sort of relieved to hear it eventually resolved itself without any intervention. Did you perhaps notice any pattern or did it just suddenly start working one day? I'm wondering if I should maybe try checking at different times of day or something...
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Sean O'Brien
I'm a bit concerned because I'm approaching the 3-week mark myself. Did you ever try calling the IRS during that waiting period, or did you just let the system work itself out? I'm trying to decide if it's worth the effort to call.
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Zara Shah
FYI - there's a diff between "info doesn't match" and "still being processed" msgs on WMR. If ur getting the info error, double-check these EXACT things: 1. Refund amt - use the PRECISE dollar amount from line 34a (no rounding!) 2. Filing status - exactly as filed (MFJ, HOH, etc) 3. SSN - first person listed on return only 4. Check for typos - even one digit off = error If all that's correct, then ur return is likely still in pre-processing. The IRS master file db only updates once a week (usually Weds night) which is why many ppl see updates Thurs/Fri.
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Luca Bianchi
Oh wow, I had no idea about the weekly update schedule! That actually explains so much about why I always seem to see movement on Thursdays. Thank you for breaking this down so clearly!
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GalacticGuardian
ā¢ Warning: Don't keep checking WMR multiple times per day ā¢ The IRS has started flagging accounts with excessive login attempts ā¢ My sister-in-law's return got pulled for manual review after she checked 30+ times in 2 days ā¢ They suspected potential identity theft due to the unusual access pattern ā¢ Try limiting yourself to checking once every 48 hours ā¢ Use the IRS2Go app instead of the website when possible (fewer security flags) ā¢ And for the love of everything, don't call unless you've waited at least 21 days - they'll just tell you to wait anyway
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