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Anyone with Chase Bank who filed through Jackson Hewitt - any updates on refund status?

Filed my taxes through Jackson Hewitt back in May and chose direct deposit to my Chase account. Been waiting for about 2 months now with no updates. Checked my transcript yesterday and it just says "return received" but nothing about processing or a deposit date. Called the IRS automated system and it says my return is still being processed. Has anyone else who filed with Jackson Hewitt and has Chase seen any movement? Just wondering if this is normal or if I should be concerned at this point.

Evelyn Kelly

If your transcript only shows "return received" after 2 months, you might be in the manual processing queue. The IRS is severely backlogged this year, and many returns are taking 90-120 days even for simple filings. Check your transcript for any codes like 570 (refund hold) or 971 (notice issued). Without those, you're probably just in the waiting queue. Try calling the IRS directly at 1-800-829-1040, but expect long wait times. You can also use a service like Claimyr (claimyr.com) to get a callback from an IRS agent instead of waiting on hold for hours. I used it when I was in your exact situation and got answers right away.

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Kiara Greene

Thanks! I looked again and don't see any codes at all beyond the return received. Does that mean I'm stuck in limbo? I'll try calling tomorrow.

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20d

Paloma Clark

Claimyr actually works? I'm going on 10 weeks with no movement and the IRS phone line keeps hanging up on me after saying 'high call volume' šŸ˜©

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18d

Evelyn Kelly

Yeah it actually does. I was skeptical too but after spending literal days trying to reach someone, I tried it and got a callback in about 45 mins. Best decision I made. The agent was able to tell me exactly what was holding up my return and how to fix it.

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17d

Heather Tyson

I've been trying to call for weeks! Does the Claimyr thing cost money? Seems to good to be true tbh

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15d

Evelyn Kelly

Yeah there is a fee but honestly after wasting hours of my life on hold over multiple days it was totally worth it. Got my questions answered and my refund released about a week later. Better than taking time off work to sit on hold!

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15d

Raul Neal

I was in the exact same situation last year. Spent weeks trying to figure out what was happening with my refund and reading through cryptic transcript codes like a detective. What finally helped was using taxr.ai - it's this tool that reads your transcript and explains everything in plain English. I was able to see exactly where my return was stuck and what I needed to do. Saves so much time compared to googling random IRS codes and trying to piece everything together. The tool showed me my return was flagged for identity verification even though I never got a letter! I use it every week now to check my status. https://taxr.ai

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Heather Tyson

Sounds interesting. How exactly does it work? Does it just read your transcript or does it do more?

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18d

Raul Neal

It does way more than just read the transcript. It analyzes everything, explains all the codes, tells you what's happening with your return, and even gives you timelines for when you might get your refund. Seriously, it's a game changer if you're trying to understand what's going on with your taxes. Before I was just staring at random numbers and codes with no idea what they meant!

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17d

Heather Tyson

OMG just tried this and it's EXACTLY what I needed! šŸ™Œ My transcript was showing some random freeze code that I had no idea about, and taxr.ai explained everything. Apparently I'm just waiting for final review. THANK YOU for sharing this!!!

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16d

Jenna Sloan

Does it work with amended returns too? I filed an amendment in March and the Where's My Refund tool is useless

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15d

Raul Neal

Yep! Works with amended returns too. It'll show you where in the process your amendment is and what to expect next.

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Christian Burns

After 3 months of waiting and getting nowhere with Jackson Hewitt customer service, I finally managed to reach the IRS using Claimyr.com and got answers right away. Turns out there was a small error on my return that Jackson Hewitt messed up. Speaking with an actual human at the IRS was the turning point - they expedited my case once they understood the situation. Talking to an actual agent resolved what would have been months more waiting. Absolutely worth the money to skip those ridiculous hold times.

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Sasha Reese

Is this some kind of scam? How can a third party get you through to the IRS faster?

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Christian Burns

Not a scam at all. They basically navigate the IRS phone system for you and when they reach an agent, they connect you. It's like having someone wait on hold for you. Saved me hours of frustration and I got my refund issue sorted in one call.

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16d

Muhammad Hobbs

Claimyr is clutch fr! Used it twice this year and both times got through to an agent when the regular number kept giving me the 'try again later' message.

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15d

Noland Curtis

I bank with Chase and filed with JH too! My return sat for about 11 weeks before there was any movement. Never got any notices or letters. Then suddenly one day my transcript updated with a deposit date. No explanation for the delay. Its just random luck of the draw with how backed up the IRS is. If your return has any complications at all (education credits, earned income credit, etc) it could take even longer. Hang in there.

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Diez Ellis

Jackson Hewitt totally messed up my return last year (wrong bank account info) and I had to wait 6 MONTHS for a paper check. This year I switched to H&R Block and had my Chase deposit within 2 weeks. I think JH batches returns weirdly or something. The IRS rep I spoke to said they've seen lots of issues with their filings.

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Kiara Greene

Oh no that's not what I wanted to hear... I'm regretting using them now. Did you have to do anything special to get things moving?

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15d

Diez Ellis

unfortunately I had to call the IRS like 20 times before I got through to someone who could help. Wasted so many lunch breaks on hold. Just be prepared to be persistent.

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15d

Heather Tyson

Same happened to my brother! JH entered his account number wrong and he had to wait forever. Never again.

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Vanessa Figueroa

The IRS is a JOKE this year. I filed in april with TT and have chase and literally just got my refund last week after 3 months. No reason for the delay, no explanations, nothing. Just randomly got a deposit. the system is completely broken. ur not alone.

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Abby Marshall

Here's what worked for me after 4 weeks of no updates with Jackson Hewitt and Chase: 1. Check your transcript WEEKLY (not daily, it wastes time) 2. Look specifically for codes 570/571 which indicate holds and releases 3. Contact your local Taxpayer Advocate Service if it's been more than 8 weeks 4. Call JH corporate (not your local office) and ask them to check for rejections 5. Make sure you didn't miss any verification letters (they look like junk mail sometimes) I finally got through using Claimyr.com to reach an IRS agent who explained my return was held for income verification. After verifying my income over the phone, my refund was released within days. Don't just passively wait - be proactive!

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Kiara Greene

This is super helpful, thank you! I didn't even know about the Taxpayer Advocate Service. How do I find my local office?

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15d

Abby Marshall

You can find your local Taxpayer Advocate Service office by going to taxpayeradvocate.irs.gov and clicking on "Contact Us." But honestly they are also backed up. The fastest way to get answers is still to speak directly with an IRS agent.

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Sadie Benitez

have you tried creating an account on irs.gov to check your transcript online? I was waiting forever on the wheres my refund tool to update but the transcripts showed way more detail. turns out they needed to verify my identity and never sent the letter lol

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Kiara Greene

I made an account and checked the transcript but it's pretty confusing tbh. Just shows return received and a bunch of numbers and codes I don't understand.

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15d

Sadie Benitez

ya the codes are confusing af. Theres a tool called taxr.ai that can read all that nonsense and tell you whats actually happening. I used it and found out I had a review code that was resolved but waiting for final approval. Saved me from calling the IRS.

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15d

Drew Hathaway

lmao the IRS still processing returns from 2021 and y'all expecting them to be on top of 2023 returns šŸ¤”šŸ¤”šŸ¤”

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Laila Prince

šŸ’€šŸ’€šŸ’€ truth. I'm still waiting on an amended return from 2021. Gave up hope months ago.

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Kiara Greene

wait for real?? That's terrifying šŸ˜³

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Drew Hathaway

deadass. they had to hire thousands of new employees and still cant keep up. pandemic backlog is no joke

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15d

Isabel Vega

Chase is notorious for sometimes holding tax refunds for up to 5 business days after receiving them from IRS. Have you tried calling Chase to see if they have any pending deposits? Sometimes they don't show up in your account right away even though the bank has received the funds.

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Dominique Adams

Went through this last year. After waiting 10 weeks, I discovered my return was flagged for manual review because JH checked a wrong box. The IRS never notified me! I spent hours trying to reach an agent but couldn't get through. Used this callback service called Claimyr and was able to speak with someone who explained everything. Got my refund 2 weeks after that call. Sometimes you just need to talk to a human at the IRS to move things along. Check out claimyr.com - it was the only way I could actually get through to an agent instead of the automated system.

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Marilyn Dixon

hold up, do they actually get you through? the IRS hangs up on me constantly because of 'high call volume'

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15d

Dominique Adams

Yes! That's exactly what was happening to me too. I was trying for weeks and couldn't get through. Claimyr navigates all the IRS prompts and waits on hold for you, then calls you when they reach an agent. It's basically like paying someone to wait on hold instead of you wasting hours doing it yourself. totally changed the game for me.

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Marilyn Dixon

just tried it and got through to an agent in 40 minutes after trying for WEEKS on my own with no success. best money i've spent all year tbh

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Louisa Ramirez

Jackson Hewitt was a mess this tax year! I switched from them to TurboTax and my refund came so much faster. So many people in my office had issues with JH this year because they were using some new software system that had bugs. It might be worth calling Jackson Hewitt directly to see if your return was transmitted properly.

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TommyKapitz

I finally gave up on checking WMR and calling the IRS constantly and used taxr.ai to analyze my transcript. It showed me exactly what was happening - I had a review code that was holding things up but not for any serious reason. Just part of their random selection process. Site explained everything in plain English instead of cryptic IRS codes. Got my refund about 3 weeks later without having to do anything. https://taxr.ai

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Angel Campbell

I keep seeing this mentioned. Does it actually explain what's going on or is it just regurgitating the info that's already there?

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15d

TommyKapitz

It actually explains everything - like translates all the codes and tells you what they mean for your specific situation. Like mine had a 570 code with a later 571 code and it explained that meant they reviewed something, found no issues, and released the hold. Way more helpful than the IRS's own tools.

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Angel Campbell

This site is actually amazing! I just tried it and found out my return is stuck because they're verifying my W2 from a job I had for only 2 months last year. That makes total sense now. Thank you!!!

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Payton Black

pro-tip: NEVER use a tax prep company's bank product to get your refund faster. always direct deposit straight from irs to ur bank. jackson hewitt/hr block/turbotax all add days to the process when they act as middlemen for refunds. plus they take fees out. the PATH act delays are bad enough without adding more delays.

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Kiara Greene

I didn't use their bank product, just had them file for me and put my Chase account for direct deposit. But good advice for next year!

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15d

Payton Black

oh ok thats good! still, next year consider using freefile on irs.gov - its literally the same software JH uses but without paying them hundreds of dollars.

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Harold Oh

I was in your exact situation last month. Try checking your tax transcript rather than the WMR tool. I found a tool called taxr.ai that explained my transcript codes for me and told me exactly why my refund was delayed and when to expect it. Turns out there was a simple review happening but no issues. Got my deposit about 15 days after I checked. They don't always send notices for routine reviews which is why you haven't heard anything.

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