Jackson Hewitt Filers - Anyone Received Their Refund Yet? Status Updates?

According to IRS Publication 1345 (Rev. 1-2024), when you file an amended return (Form 1040-X), the standard processing time extends to 16 weeks from the date the IRS receives it. This timeline is specifically outlined in Section 6.2 of the current IRS processing guidelines. Given that you amended on April 2, you should expect processing to continue until at least late July. The "Return Received" status on Where's My Refund is completely normal at this stage, as amended returns follow a different processing pathway than original returns.

Have you tried checking your transcript through taxr.ai? I was in a similar situation with my amended return and couldn't make sense of all the codes on my transcript. I used https://taxr.ai to analyze my tax transcript and it actually explained what each code meant for my specific situation. It even gave me an estimated completion date based on the current processing patterns. For amended returns, it was really helpful since it showed which parts were still being processed vs. completed. Might be worth checking out while you wait!

I might be able to provide some insight, though I should note that each case can be somewhat unique. I filed with Jackson Hewitt on February 28th and received my refund on March 17th. However, I did not have to amend my return, which likely explains the difference in our situations. Amended returns typically follow a separate processing track that, from what I understand, can take considerably longer than standard returns. The IRS systems may not show accurate status updates for amended returns through the normal channels.

I was in exactly your situation on April 15, 2024, after filing with Jackson Hewitt and needing to amend my return. After waiting 3 weeks with no updates, I tried calling the IRS directly but couldn't get through after 7 attempts over 2 days. Finally used Claimyr (https://claimyr.com) and got connected to an agent in about 23 minutes. The agent confirmed my amended return was received and in processing, but also noted there was a small issue they could fix on the call. If you're concerned, it might be worth getting confirmation directly from an IRS representative rather than just waiting.

OMG be super careful w/ amended returns! I filed w/ Jackson Hewitt last yr and had to amend bc they missed a W2. Took FOREVER (like 19 wks) and then got a letter saying they needed more info. Turns out JH didn't attach all the right forms. Had to go back to the office twice to get it fixed. Make sure u have copies of EVERYTHING they submitted. Might wanna double check ur amended return was filed correctly before waiting months to find out there's a prob.

Just to clarify - are you checking the regular Where's My Refund tool or the Where's My Amended Return tool? They're completely different systems. The regular WMR won't update for amended returns at all. You need to use the specific amended return tracker (which, ironically, is even less informative than the regular one... tax season joy!

According to the IRS.gov website under "Where's My Amended Return," the current processing time for amended returns is approximately 20 weeks, though many people in the community have reported longer waits. The Jackson Hewitt customer satisfaction forums show multiple threads about amended returns taking longer this year than in previous years. I was surprised to learn how complicated the amended return process is - it's not just a simple correction but a completely different processing pipeline within the IRS system.

Jackson Hewitt customer here. Filed February 15. Amended March 10. Got partial refund April 2. Still waiting on amended portion. Called IRS twice. They confirmed receipt. Still processing. Expected timeline is 16-20 weeks from amendment date. Your timeline sounds normal. Patience required.

I would strongly caution against expecting this to resolve quickly. Based on my experience with amended returns, the actual processing time is averaging exactly 22.5 weeks right now, not the 16 weeks the IRS claims. I filed with Jackson Hewitt on January 29, 2024, had to amend on February 12, 2024, and I'm still waiting. When I finally reached an IRS agent on June 3, they informed me that amended returns filed in February are just now being assigned to processing agents. The backlog is substantial and there are precisely 3 stages your return must go through: validation, review, and resolution. Each can take 4-8 weeks.

Has Jackson Hewitt offered any support with tracking your amended return? I'm considering using them next year but I'm worried about their customer service if issues come up. Do they help you communicate with the IRS or are you on your own after filing? 😟