After sitting on the for 4 hours I answer two or three questions and the hangs up... I feel they should give us a call back without us having to wait in line all over again🤦🏾♀️
Here are a few potential reasons why this status might appear:
Overpayment: If the system detects that you have been overpaid in previous weeks, your current or future payments may be held until the issue is resolved.
Additional Needed: There may be a need for additional or information to verify your or to address any discrepancies found during the processing of your claim.
System Error: Occasionally, this status can result from a technical error or glitch within the 's system that needs to be addressed by their technical support team.
Steps to Take:
Review Your Account: Log into your CONNECT account and carefully review any messages or that might provide more details about the "Hold in Excess" status.
Contact DEO: Reach out to the Florida directly for clarification. You can contact them via phone, email, or through the online messaging system in your CONNECT account. Explain your situation and ask for specific details about why your is on hold and what steps you need to take to resolve the issue.
Provide Requested Documentation: If additional or information is required, ensure that you provide it promptly to avoid further delays in processing your claim.
Monitor Your Claim: Keep a close eye on your status and any communications from the DEO. Follow up regularly to ensure that your issue is being addressed.
It's important to act quickly to resolve any issues with your to avoid delays in receiving your unemployment benefits.
If you're having trouble reaching a human at Florida Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/UzW_hbUy-ss
I'm dealing with the same "hold in excess" issue right now! It's so frustrating because there's no clear explanation of what it means or how long it takes to resolve. I've been stuck with this status for over two weeks now. Has anyone had success getting through to someone at who could actually explain what's causing this hold? I'm wondering if it's related to the system thinking there was an or if it's just another glitch in their system. Any advice on the best time to call or specific numbers that actually get you to a real person would be greatly appreciated!
I feel your frustration! I'm going through the exact same thing right now. The "hold in excess" status is so vague and unhelpful. I've been trying to call for days but keep getting disconnected after hours of waiting. From what I've gathered reading other posts here, it seems like it could be an issue or just another system glitch - but without being able to talk to someone at DEO, it's impossible to know for sure. Tom Maxon shared some helpful videos above that might give you a shortcut to reach a human. I'm going to try calling first thing in the morning when they open - heard that's the best time to get through. Hang in there, hopefully we can both get this resolved soon!
I'm dealing with this exact same issue! Been stuck on "hold in excess" for about 3 weeks now and it's driving me crazy. I called using the method Tom shared in his video and finally got through to someone yesterday. The rep told me that in my case, it was flagged because the system detected what it thought was a duplicate payment from a few months ago, even though I never received any duplicate payments. She said they have to manually review each case which is why it takes so long. She couldn't give me a timeline but said to keep checking back. It's so frustrating that there's no clear communication about what's happening. I hope this helps explain what might be going on with your claims too. Definitely try calling first thing in the morning - I got through around 7:45 AM after only 30 minutes on hold.
Thank you so much for sharing your experience Aileen! This is really helpful to know that it could be a duplicate payment flag even when no duplicate was actually received. I'm glad you finally got through to someone - that gives me hope that I can get answers too. I'll definitely try calling early in the morning like you suggested. Did the rep give you any idea of what or steps might help speed up the manual review process? I'm willing to provide whatever they need if it means getting this resolved faster. It's such a relief to hear from someone who actually spoke to a human and got some real answers about what's causing this status!
I'm also stuck with this "hold in excess" status and it's been almost a month now! Reading through everyone's experiences here is both frustrating and reassuring - at least I know I'm not alone in dealing with this mess. Tom, thank you for sharing those videos, I'm going to try that method tomorrow morning. Aileen, your experience with the duplicate payment flag is really eye-opening - it makes me wonder if that's what's happening with my too since I've never received any overpayments that I'm aware of. Has anyone had success getting this resolved completely, or are we all still waiting? I'm also curious if anyone has tried reaching out through their local representatives or other channels besides just calling directly. This whole system seems so broken and the lack of communication is unacceptable when people are depending on these to survive.
Sean, I completely understand your frustration - a month is way too long to be stuck in limbo like this! I actually just got my "hold in excess" status resolved last week after being stuck for about 5 weeks total. What finally worked for me was calling using Tom's video method right at 7:30 AM when they open, and I also sent a message through the CONNECT portal every few days asking for updates. The rep who finally helped me said that sometimes the squeaky wheel gets the grease, so don't be afraid to follow up regularly. In my case, it turned out to be a system glitch that flagged my incorrectly for an that never actually occurred. Once they manually reviewed and cleared it, I received all my back payments within 3 business days. Definitely keep trying - persistence seems to be key with unfortunately. The whole system is definitely broken but don't give up!
I've been dealing with the "hold in excess" status for about 2 weeks now and this thread has been incredibly helpful! Thank you all for sharing your experiences. Tom, I'm definitely going to try your video method tomorrow morning - seems like that's the key to actually reaching someone. It's really frustrating that doesn't provide any clear explanation of what this status means or how long it takes to resolve. From reading everyone's posts, it sounds like it could be anything from a system glitch to a false flag. Zara, it's encouraging to hear that you got yours resolved and received all your back payments! I'm going to try calling right at 7:30 AM and also start sending regular messages through CONNECT like you suggested. Has anyone else had luck with the messaging system, or is calling still the most effective way to get answers? This whole situation is so stressful when you're counting on these to pay bills.
Liam, I'm in the same boat as you - just hit the 2 week mark with this "hold in excess" status and it's been driving me crazy! I've been lurking in this community for a while but finally decided to jump in because everyone's shared experiences have been so valuable. From what I'm reading, it really does seem like calling right when they open at 7:30 AM is the best strategy. I tried calling a few times in the afternoon last week and could never get through. I'm planning to set my alarm early tomorrow and use Tom's method too. Zara's success story gives me hope that this can actually get resolved! I'm also going to start sending those regular CONNECT messages - seems like being persistent is really important. It's ridiculous that we have to work this hard just to get basic information about our own claims, but at least this community has given me a roadmap to follow. Thanks everyone for sharing your experiences and tips!
I just wanted to jump in and share my experience with the "hold in excess" status since I see so many people dealing with this frustrating issue. I was stuck with this status for about 6 weeks earlier this year and it was absolutely maddening! Like many of you, I had no idea what it meant and provided zero explanation. After reading through all these helpful posts, especially Tom's videos and everyone's calling strategies, I can confirm that persistence really is key. What worked for me was calling at exactly 7:30 AM using Tom's shortcut method - took about 3 tries over different days but I finally got through. Turns out my case was also a false flag where the system incorrectly thought I had received duplicate payments. The rep had to escalate it to their technical team for manual review, which took another 2 weeks, but once cleared I got all my back payments. My advice: call early, send CONNECT messages every few days, and don't give up. The system is definitely broken but you can get through it. Hang in there everyone - I know how stressful this is when you're depending on these benefits!
Brooklyn, thank you so much for sharing your detailed experience! As someone who's new to dealing with this "hold in excess" nightmare, reading success stories like yours gives me real hope that this can actually be resolved. Six weeks sounds like an eternity when you're waiting for benefits, but I'm glad you stuck with it and got everything sorted out. It's really helpful to know that the false flag seems to be a common issue - at least now I have a better idea of what might be causing my hold. I'm definitely going to follow your advice and Tom's method about calling right at 7:30 AM. The fact that you had to try 3 different days but eventually got through shows that persistence really does pay off. I'm also going to start sending those regular CONNECT messages like you and others have suggested. It's so frustrating that we have to work this hard just to get basic information about our own claims, but this community has been invaluable in helping me understand what to do. Thank you again for taking the time to share your experience and encourage others who are going through this stressful situation!
I'm so grateful to have found this community and thread! I've been dealing with the "hold in excess" status for about 10 days now and was starting to panic because I had no idea what it meant or how to fix it. Reading through everyone's experiences here has been incredibly reassuring - at least I know I'm not alone and that this can actually be resolved. Tom, thank you for sharing those video shortcuts - I'm definitely going to try calling at 7:30 AM tomorrow using your method. It's really helpful to see that so many of these cases are false flags where the system incorrectly thinks there were duplicate payments. I've never received any overpayments that I'm aware of, so this is probably what's happening with my too. Brooklyn and Zara, your success stories give me hope that persistence really does pay off, even though it sounds like it can take weeks to get resolved. I'm going to start sending regular CONNECT messages too and just keep at it. It's absolutely ridiculous that doesn't provide any clear explanation of what this status means or how to resolve it, but thanks to all of you sharing your experiences, I at least have a game plan now. This community is a lifesaver when the official system is so broken and unhelpful!
Noah, I'm so glad you found this thread too! I just started dealing with this "hold in excess" status myself about a week ago and was feeling completely lost until I read through everyone's experiences here. It's amazing how much more helpful this community is than anything provides officially. I'm planning to try Tom's calling method first thing tomorrow morning too - seems like 7:30 AM is the magic time when you can actually get through to a human. The false flag explanation makes so much sense, especially since I've never received any duplicate payments either. It's frustrating that their system can create these phantom issues, but at least we know it's resolvable based on Brooklyn and Zara's success stories. I'm going to follow everyone's advice about being persistent with both calling and sending CONNECT messages. Thanks for sharing your experience and good luck with getting this resolved! Hopefully we'll both have good news to share here soon.
I just wanted to add my experience to help others dealing with this "hold in excess" nightmare. I was stuck with this status for about 3 weeks and finally got it resolved last Friday! Like many of you, it turned out to be a false flag - the system somehow thought I had received duplicate payments that never actually happened.
What worked for me: I used Tom's video method and called at exactly 7:30 AM on a Tuesday morning. Got through after only 45 minutes on hold! The rep was actually very helpful once I explained the situation. She said these false flags have been happening more frequently due to system updates they did a few months ago.
Key things I learned: 1) Don't stop calling - persistence really works, 2) Early morning calls (7:30-8:00 AM) have the best success rate, 3) Send a CONNECT message every 3-4 days asking for updates, and 4) When you do get someone on the phone, ask them to escalate to the technical review team immediately rather than just logging a note.
The whole process from getting through to resolution took about 10 business days, and I received all my back payments in one lump sum. Don't give up - this community's advice really works! Tom's shortcuts are a game changer for actually reaching a human.
Ezra, thank you so much for sharing your detailed success story! This is exactly the kind of information newcomers like me need to hear. I'm dealing with the "hold in excess" status for the first time and have been feeling completely overwhelmed by the lack of clear information from DEO. Your step-by-step breakdown is incredibly helpful - especially the tip about asking to be escalated directly to the technical review team instead of just having them log a note. That's a detail I wouldn't have thought of but makes total sense. It's encouraging to know that even though it took 3 weeks total, once you got through to someone who could actually help, the resolution happened relatively quickly (10 business days). I'm definitely going to follow your advice and Tom's method about calling right at 7:30 AM tomorrow. The fact that you got through in just 45 minutes on a Tuesday morning gives me hope! I'll also start sending those regular CONNECT messages every 3-4 days like you suggested. Thanks again for taking the time to share your experience and encourage others going through this stressful situation!
I'm a newcomer to this community and just discovered this incredibly helpful thread! I've been dealing with the "hold in excess" status for about a week now and was completely lost until I found all of your shared experiences. Reading through everyone's stories has been both eye-opening and reassuring - it's clear this is a widespread issue that many of us are facing.
Tom, I'm definitely going to try your video method for calling tomorrow morning right at 7:30 AM. The success stories from Brooklyn, Zara, and Ezra give me real hope that this can actually be resolved with persistence. It sounds like the false flag is a common culprit, which makes sense since I've never received any duplicate payments either.
I really appreciate how supportive everyone has been in sharing their experiences and strategies. The official system provides zero helpful information about what this status means or how to fix it, so this community has been invaluable. I'm going to follow the advice about sending regular CONNECT messages every few days and being persistent with early morning calls.
Thank you all for creating such a helpful resource for those of us navigating this frustrating system. I'll make sure to update everyone once I make progress with my claim!
Joshua, welcome to the community! I'm also new here and just started dealing with this "hold in excess" status myself about 5 days ago. Like you, I was completely in the dark until I found this thread - it's been such a lifesaver! Reading everyone's experiences has really helped me understand that this is fixable, even though it's incredibly frustrating. I'm planning to try Tom's calling method first thing tomorrow morning too, and I've already started sending those CONNECT messages every few days like Ezra suggested. It's so reassuring to know we're not alone in dealing with this mess. The false flag explanation makes so much sense - I've never gotten any duplicate payments either, so that's probably what's happening with both of our claims. Good luck with your call tomorrow! Hopefully we'll both have some progress to report back to the community soon. Thanks for sharing your experience and contributing to this helpful discussion!
Tom Maxon
I found a way to solve hold in excess status issues, watch this: https://www.youtube.com/watch?v=iniDBlZ6ZZU
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Tamara Mosby
After sitting on the for 4 hours I answer two or three questions and the hangs up... I feel they should give us a call back without us having to wait in line all over again🤦🏾♀️
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Candace W
•The isn’t that generous, we wish. The call is free so place another call and you’ll be first when they open, they are now closed.
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Tamara Mosby
•Thanks 😊
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Candace W
•No problem !
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Aljunda Tompkins
•They call me back wen hangs up I just received my money thanks to claimyr but I’m missing a few 300 dollars payments
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Maureen Victor
what is Hold in excess means
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Tom Maxon
•Hi Maureen, I replied below :
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Tom Maxon
Here are a few potential reasons why this status might appear: Overpayment: If the system detects that you have been overpaid in previous weeks, your current or future payments may be held until the issue is resolved. Additional Needed: There may be a need for additional or information to verify your or to address any discrepancies found during the processing of your claim. System Error: Occasionally, this status can result from a technical error or glitch within the 's system that needs to be addressed by their technical support team. Steps to Take: Review Your Account: Log into your CONNECT account and carefully review any messages or that might provide more details about the "Hold in Excess" status. Contact DEO: Reach out to the Florida directly for clarification. You can contact them via phone, email, or through the online messaging system in your CONNECT account. Explain your situation and ask for specific details about why your is on hold and what steps you need to take to resolve the issue. Provide Requested Documentation: If additional or information is required, ensure that you provide it promptly to avoid further delays in processing your claim. Monitor Your Claim: Keep a close eye on your status and any communications from the DEO. Follow up regularly to ensure that your issue is being addressed. It's important to act quickly to resolve any issues with your to avoid delays in receiving your unemployment benefits. If you're having trouble reaching a human at Florida Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/UzW_hbUy-ss
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Charlee Coleman
I'm dealing with the same "hold in excess" issue right now! It's so frustrating because there's no clear explanation of what it means or how long it takes to resolve. I've been stuck with this status for over two weeks now. Has anyone had success getting through to someone at who could actually explain what's causing this hold? I'm wondering if it's related to the system thinking there was an or if it's just another glitch in their system. Any advice on the best time to call or specific numbers that actually get you to a real person would be greatly appreciated!
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Nia Harris
•I feel your frustration! I'm going through the exact same thing right now. The "hold in excess" status is so vague and unhelpful. I've been trying to call for days but keep getting disconnected after hours of waiting. From what I've gathered reading other posts here, it seems like it could be an issue or just another system glitch - but without being able to talk to someone at DEO, it's impossible to know for sure. Tom Maxon shared some helpful videos above that might give you a shortcut to reach a human. I'm going to try calling first thing in the morning when they open - heard that's the best time to get through. Hang in there, hopefully we can both get this resolved soon!
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Aileen Rodriguez
I'm dealing with this exact same issue! Been stuck on "hold in excess" for about 3 weeks now and it's driving me crazy. I called using the method Tom shared in his video and finally got through to someone yesterday. The rep told me that in my case, it was flagged because the system detected what it thought was a duplicate payment from a few months ago, even though I never received any duplicate payments. She said they have to manually review each case which is why it takes so long. She couldn't give me a timeline but said to keep checking back. It's so frustrating that there's no clear communication about what's happening. I hope this helps explain what might be going on with your claims too. Definitely try calling first thing in the morning - I got through around 7:45 AM after only 30 minutes on hold.
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Omar Fawzi
•Thank you so much for sharing your experience Aileen! This is really helpful to know that it could be a duplicate payment flag even when no duplicate was actually received. I'm glad you finally got through to someone - that gives me hope that I can get answers too. I'll definitely try calling early in the morning like you suggested. Did the rep give you any idea of what or steps might help speed up the manual review process? I'm willing to provide whatever they need if it means getting this resolved faster. It's such a relief to hear from someone who actually spoke to a human and got some real answers about what's causing this status!
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Sean Kelly
I'm also stuck with this "hold in excess" status and it's been almost a month now! Reading through everyone's experiences here is both frustrating and reassuring - at least I know I'm not alone in dealing with this mess. Tom, thank you for sharing those videos, I'm going to try that method tomorrow morning. Aileen, your experience with the duplicate payment flag is really eye-opening - it makes me wonder if that's what's happening with my too since I've never received any overpayments that I'm aware of. Has anyone had success getting this resolved completely, or are we all still waiting? I'm also curious if anyone has tried reaching out through their local representatives or other channels besides just calling directly. This whole system seems so broken and the lack of communication is unacceptable when people are depending on these to survive.
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Zara Rashid
•Sean, I completely understand your frustration - a month is way too long to be stuck in limbo like this! I actually just got my "hold in excess" status resolved last week after being stuck for about 5 weeks total. What finally worked for me was calling using Tom's video method right at 7:30 AM when they open, and I also sent a message through the CONNECT portal every few days asking for updates. The rep who finally helped me said that sometimes the squeaky wheel gets the grease, so don't be afraid to follow up regularly. In my case, it turned out to be a system glitch that flagged my incorrectly for an that never actually occurred. Once they manually reviewed and cleared it, I received all my back payments within 3 business days. Definitely keep trying - persistence seems to be key with unfortunately. The whole system is definitely broken but don't give up!
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Liam O'Connor
I've been dealing with the "hold in excess" status for about 2 weeks now and this thread has been incredibly helpful! Thank you all for sharing your experiences. Tom, I'm definitely going to try your video method tomorrow morning - seems like that's the key to actually reaching someone. It's really frustrating that doesn't provide any clear explanation of what this status means or how long it takes to resolve. From reading everyone's posts, it sounds like it could be anything from a system glitch to a false flag. Zara, it's encouraging to hear that you got yours resolved and received all your back payments! I'm going to try calling right at 7:30 AM and also start sending regular messages through CONNECT like you suggested. Has anyone else had luck with the messaging system, or is calling still the most effective way to get answers? This whole situation is so stressful when you're counting on these to pay bills.
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Jamal Carter
•Liam, I'm in the same boat as you - just hit the 2 week mark with this "hold in excess" status and it's been driving me crazy! I've been lurking in this community for a while but finally decided to jump in because everyone's shared experiences have been so valuable. From what I'm reading, it really does seem like calling right when they open at 7:30 AM is the best strategy. I tried calling a few times in the afternoon last week and could never get through. I'm planning to set my alarm early tomorrow and use Tom's method too. Zara's success story gives me hope that this can actually get resolved! I'm also going to start sending those regular CONNECT messages - seems like being persistent is really important. It's ridiculous that we have to work this hard just to get basic information about our own claims, but at least this community has given me a roadmap to follow. Thanks everyone for sharing your experiences and tips!
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Brooklyn Foley
I just wanted to jump in and share my experience with the "hold in excess" status since I see so many people dealing with this frustrating issue. I was stuck with this status for about 6 weeks earlier this year and it was absolutely maddening! Like many of you, I had no idea what it meant and provided zero explanation. After reading through all these helpful posts, especially Tom's videos and everyone's calling strategies, I can confirm that persistence really is key. What worked for me was calling at exactly 7:30 AM using Tom's shortcut method - took about 3 tries over different days but I finally got through. Turns out my case was also a false flag where the system incorrectly thought I had received duplicate payments. The rep had to escalate it to their technical team for manual review, which took another 2 weeks, but once cleared I got all my back payments. My advice: call early, send CONNECT messages every few days, and don't give up. The system is definitely broken but you can get through it. Hang in there everyone - I know how stressful this is when you're depending on these benefits!
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Jayden Reed
•Brooklyn, thank you so much for sharing your detailed experience! As someone who's new to dealing with this "hold in excess" nightmare, reading success stories like yours gives me real hope that this can actually be resolved. Six weeks sounds like an eternity when you're waiting for benefits, but I'm glad you stuck with it and got everything sorted out. It's really helpful to know that the false flag seems to be a common issue - at least now I have a better idea of what might be causing my hold. I'm definitely going to follow your advice and Tom's method about calling right at 7:30 AM. The fact that you had to try 3 different days but eventually got through shows that persistence really does pay off. I'm also going to start sending those regular CONNECT messages like you and others have suggested. It's so frustrating that we have to work this hard just to get basic information about our own claims, but this community has been invaluable in helping me understand what to do. Thank you again for taking the time to share your experience and encourage others who are going through this stressful situation!
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Noah Lee
I'm so grateful to have found this community and thread! I've been dealing with the "hold in excess" status for about 10 days now and was starting to panic because I had no idea what it meant or how to fix it. Reading through everyone's experiences here has been incredibly reassuring - at least I know I'm not alone and that this can actually be resolved. Tom, thank you for sharing those video shortcuts - I'm definitely going to try calling at 7:30 AM tomorrow using your method. It's really helpful to see that so many of these cases are false flags where the system incorrectly thinks there were duplicate payments. I've never received any overpayments that I'm aware of, so this is probably what's happening with my too. Brooklyn and Zara, your success stories give me hope that persistence really does pay off, even though it sounds like it can take weeks to get resolved. I'm going to start sending regular CONNECT messages too and just keep at it. It's absolutely ridiculous that doesn't provide any clear explanation of what this status means or how to resolve it, but thanks to all of you sharing your experiences, I at least have a game plan now. This community is a lifesaver when the official system is so broken and unhelpful!
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Sophia Miller
•Noah, I'm so glad you found this thread too! I just started dealing with this "hold in excess" status myself about a week ago and was feeling completely lost until I read through everyone's experiences here. It's amazing how much more helpful this community is than anything provides officially. I'm planning to try Tom's calling method first thing tomorrow morning too - seems like 7:30 AM is the magic time when you can actually get through to a human. The false flag explanation makes so much sense, especially since I've never received any duplicate payments either. It's frustrating that their system can create these phantom issues, but at least we know it's resolvable based on Brooklyn and Zara's success stories. I'm going to follow everyone's advice about being persistent with both calling and sending CONNECT messages. Thanks for sharing your experience and good luck with getting this resolved! Hopefully we'll both have good news to share here soon.
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Ezra Bates
I just wanted to add my experience to help others dealing with this "hold in excess" nightmare. I was stuck with this status for about 3 weeks and finally got it resolved last Friday! Like many of you, it turned out to be a false flag - the system somehow thought I had received duplicate payments that never actually happened. What worked for me: I used Tom's video method and called at exactly 7:30 AM on a Tuesday morning. Got through after only 45 minutes on hold! The rep was actually very helpful once I explained the situation. She said these false flags have been happening more frequently due to system updates they did a few months ago. Key things I learned: 1) Don't stop calling - persistence really works, 2) Early morning calls (7:30-8:00 AM) have the best success rate, 3) Send a CONNECT message every 3-4 days asking for updates, and 4) When you do get someone on the phone, ask them to escalate to the technical review team immediately rather than just logging a note. The whole process from getting through to resolution took about 10 business days, and I received all my back payments in one lump sum. Don't give up - this community's advice really works! Tom's shortcuts are a game changer for actually reaching a human.
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Amina Diallo
•Ezra, thank you so much for sharing your detailed success story! This is exactly the kind of information newcomers like me need to hear. I'm dealing with the "hold in excess" status for the first time and have been feeling completely overwhelmed by the lack of clear information from DEO. Your step-by-step breakdown is incredibly helpful - especially the tip about asking to be escalated directly to the technical review team instead of just having them log a note. That's a detail I wouldn't have thought of but makes total sense. It's encouraging to know that even though it took 3 weeks total, once you got through to someone who could actually help, the resolution happened relatively quickly (10 business days). I'm definitely going to follow your advice and Tom's method about calling right at 7:30 AM tomorrow. The fact that you got through in just 45 minutes on a Tuesday morning gives me hope! I'll also start sending those regular CONNECT messages every 3-4 days like you suggested. Thanks again for taking the time to share your experience and encourage others going through this stressful situation!
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Joshua Wood
I'm a newcomer to this community and just discovered this incredibly helpful thread! I've been dealing with the "hold in excess" status for about a week now and was completely lost until I found all of your shared experiences. Reading through everyone's stories has been both eye-opening and reassuring - it's clear this is a widespread issue that many of us are facing. Tom, I'm definitely going to try your video method for calling tomorrow morning right at 7:30 AM. The success stories from Brooklyn, Zara, and Ezra give me real hope that this can actually be resolved with persistence. It sounds like the false flag is a common culprit, which makes sense since I've never received any duplicate payments either. I really appreciate how supportive everyone has been in sharing their experiences and strategies. The official system provides zero helpful information about what this status means or how to fix it, so this community has been invaluable. I'm going to follow the advice about sending regular CONNECT messages every few days and being persistent with early morning calls. Thank you all for creating such a helpful resource for those of us navigating this frustrating system. I'll make sure to update everyone once I make progress with my claim!
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Nia Wilson
•Joshua, welcome to the community! I'm also new here and just started dealing with this "hold in excess" status myself about 5 days ago. Like you, I was completely in the dark until I found this thread - it's been such a lifesaver! Reading everyone's experiences has really helped me understand that this is fixable, even though it's incredibly frustrating. I'm planning to try Tom's calling method first thing tomorrow morning too, and I've already started sending those CONNECT messages every few days like Ezra suggested. It's so reassuring to know we're not alone in dealing with this mess. The false flag explanation makes so much sense - I've never gotten any duplicate payments either, so that's probably what's happening with both of our claims. Good luck with your call tomorrow! Hopefully we'll both have some progress to report back to the community soon. Thanks for sharing your experience and contributing to this helpful discussion!
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