Hi Jose, I've encountered this same error before! This usually happens when you've previously created an EDD account using your driver's license number, even if you don't remember doing so. Here are a few things you can try:
1. Use the "Forgot Username/Password" feature on the EDD login page with your driver's license number to recover your existing account
2. Check if you might have used a different email address when you first registered
3. Call EDD customer service at 1-800-300-5616 - they can help merge duplicate accounts or unlock your existing one
4. Make sure you're entering your DL number exactly as it appears on your license (no spaces or dashes)
Don't create a new account with different info as this can cause more problems later. The existing account tied to your DL number needs to be resolved first. Hope this helps!
@Payton Black Thank you so much for this detailed response! I m'actually dealing with this exact issue right now too. I tried the Forgot "Username/Password option" but it s'not sending me any recovery emails checked (spam folder too .)Did you have any luck getting through to customer service? I ve'been trying to call that number for days but keep getting disconnected after being on hold forever. Also
wondering - if I used my SSN instead of driver s'license when I originally signed up years ago, could that be why the DL lookup isn t'working for password recovery? I honestly can t'remember which ID I used back then during the pandemic. This whole system is so frustrating! @Jose Garcia hope you find a solution soon too.
Payton Black
Hi Jose, I've encountered this same error before! This usually happens when you've previously created an EDD account using your driver's license number, even if you don't remember doing so. Here are a few things you can try: 1. Use the "Forgot Username/Password" feature on the EDD login page with your driver's license number to recover your existing account 2. Check if you might have used a different email address when you first registered 3. Call EDD customer service at 1-800-300-5616 - they can help merge duplicate accounts or unlock your existing one 4. Make sure you're entering your DL number exactly as it appears on your license (no spaces or dashes) Don't create a new account with different info as this can cause more problems later. The existing account tied to your DL number needs to be resolved first. Hope this helps!
0 coins
Skylar Neal
•@Payton Black Thank you so much for this detailed response! I m'actually dealing with this exact issue right now too. I tried the Forgot "Username/Password option" but it s'not sending me any recovery emails checked (spam folder too .)Did you have any luck getting through to customer service? I ve'been trying to call that number for days but keep getting disconnected after being on hold forever. Also wondering - if I used my SSN instead of driver s'license when I originally signed up years ago, could that be why the DL lookup isn t'working for password recovery? I honestly can t'remember which ID I used back then during the pandemic. This whole system is so frustrating! @Jose Garcia hope you find a solution soon too.
0 coins