EDD CA ID Verification Error - Can I Use Permanent Residency Card Instead?

Ugh, I had the same problem last month. It's so frustrating! Have you tried calling them directly? Sometimes the online system just doesn't work right.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what you need to do: 1. Try clearing your browser cache and cookies, then attempt the online verification again. 2. If that doesn't work, you can request an identity verification by mail. Go to the EDD website and look for the 'Request Identity Verification' form. 3. Fill out the form and include copies of your California ID AND your permanent residency card. 4. Mail it to the address provided on the form. 5. Be patient - it can take 2-3 weeks for them to process mailed verifications. If you absolutely need to speak with someone, keep calling. Use the trick of pressing 0 or saying 'agent' at every prompt. Sometimes that helps you bypass the automated system. Good luck!

lol welcome to the wonderful world of EDD 🤡 where nothing works and we're all just clowns trying to get our benefits

Have you tried using a different browser? Sometimes Internet Explorer (I know, ancient) works better with government sites.

Ive been dealing with this for 3 months now. its rediculous how broken there system is. hang in there OP, were all in the same boat 🚣‍♀️

Plot twist: the error is actually a feature to discourage people from applying 🤔

Hey, I work in IT (not for EDD tho). Sometimes these errors can be caused by special characters in your name or address. Try entering everything in all caps with no punctuation. It's a long shot, but it's worked for some people I know.